DIO - Regional Delivery, Soft Facilities Officer
Ministry of Defence
Apply before 11:55 pm on Monday 10th February 2025
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About the job
Job summary
Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe!
Regional Delivery is a large, complex, and geographically dispersed operation within the DIO covering circa 58,000 assets, across over 500 sites and 275,000 Ha of freehold and leasehold estate in the UK and a further 580,000 Ha overseas; with a multitude of £multi-million contracts to manage. We deliver soft and hard facilities management services including building, maintaining, and servicing the majority of MODs built assets in the UK and overseas and managing the MODs training estate tenanted estate and USVF Built estate.
The Wales & West Midlands Soft Facilities Management team sits within Regional Delivery and is based between Brecon and Donnington offices. Responsible for Soft Facilities Management services for 82 sites across 4 Service Delivery Areas, comprising of 22 Major sites and 60 minor sites. The full team strength is 1 x SEO, 1 x HEO and 4 x EO.
This position is advertised at 37 hours per week.
Job description
This role provides an opportunity to develop leadership skills whilst working collaboratively with DIO colleagues, Industry Partners (IP), and customers. The Facilities Officer will require an ability to address contractual matters around service delivery as well as engaging directly with both TLB and IP.
The Soft Facilities Officers will work with stakeholders to deliver successful outcomes as part of a wider team, actively participating in delivery capability within their delegated powers. This exciting role has wide ranging requirements and plenty to engage your interest! The role will deliver Soft Facilities Management activities at establishment level to include Stakeholder Engagement, Performance Management, Assurance and Issue Resolution activities.
The successful applicant will report to the DIO Soft Facilities Manager (Soft FM) for WWM Hestia. This role is diverse and additional support and mentoring will be provided to the successful candidate.
Person specification
- A good working knowledge of Microsoft Applications is highly desirable.
- This role requires you to travel to any site within the Area of Responsibility of the WWM Hestia contract. Due to the remote locations often inaccessible by public transport a full driving licence is essential.
- This role will require you to access all levels of buildings in order to conduct checks or undertake any measuring tasks etc, many of which will not have accessible access such as lifts.
Responsibilities include but are not limited to the following:
- SFM Assurances – Undertake mandated DIO SFM Assurance checks on site with both IP and TLB representative.
- Provide service management, monitoring and assurance on behalf of the DIO to ensure that contracts are delivered in accordance with the contract specifications, conditions, quality standards and provide value for money.
- Assist in the management of occurrences and failures of the contract.
- Assist in the management of Contract change requests.
- Provide support to Commercial in the clarification of contract questions and queries.
- Ensure change of requirements are publicised clearly with impacted individuals informed at the early stages, escalating where necessary.
- Booking ad-hoc services with Industry Partner in respect of Short Term Catering Contracts, Portaloo and Skip Hire.
- Assist with WWM Collaborative Working Group meetings and supporting documentation
Licences
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Working Together
- Managing a Quality Service
- Making Effective Decisions
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
- Changing and Improving
- Working Together
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Things you need to know
Selection process details
Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.
Candidates will be required to provide a statement of suitability. (500 Word count)
At sift, you will be assessed against your CV, Statement of suitability and the following:
- Changing & Improving
- Working together
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
At interview, you will be assessed against the following:
- Changing & improving
- Managing a quality service
- Making effective decisions
- Communicating & Influencing
Sifting is provisionally scheduled for W/C 10th February.
Interviews are provisionally scheduled for W/C 17th February. The interviews will take place via face to face at DIO offices in Brecon. Candidates will be required to show photographic ID during the interview to confirm their identity.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Sharon O'Connell (Senior FM WWM Hestia)
- Email : sharon.oconnell189@mod.gov.uk
- Telephone : 07970170911
Recruitment team
- Email : DBSCivPers-Resourcingteam3@mod.gov.uk
Further information
