Business Change Manager
Home Office
Apply before 11:55 pm on Sunday 5th January 2025
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About the job
Job summary
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
Home Office Digital, Data and Technology (DDaT) designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
Within DDaT, the Data Services and Analytics (DSA) team find innovative uses for Home Office data and contains one of the most advanced data analytics centres in Government. We strive to lead the way in appropriate and proportionate use of data and analytics to deliver joined-up, intelligent services that unlock the value from data and improve decision making, policy and operations.
What this means is a daily opportunity to work with teams across the Home Office’s areas of responsibility, from borders, visas and passports, to policing and national security, with some of the largest and most varied datasets and in support of critical national initiatives.
Data Services and Analytics consist of technical and non-technical professionals from a wide variety of backgrounds, we are the hub of data expertise within the department. We support our teams with structured learning, both formal and on-the-job, mentoring and feedback.
We embrace diversity and inclusion to ensure we represent the public we serve, and we are passionate about fair treatment and the wellbeing of our colleagues as part of our ambitions to be a brilliant Civil Service.
By joining Data Services and Analytics now, you can help drive forward our aim to become recognised as the leading provider of data insight services in Government.
Job description
This is an opportunity to join a dynamic Business Change Team as a Business Change Manager. The role will offer you a fantastic opportunity to work at the forefront of transformation with senior internal and external stakeholders and play a leading role in delivering significant operational benefits and transformational change.
You will be expected to undertake appropriate training for the role, seeking to constantly improve performance through personal development.
Key Responsibilities:
Leadership and Delivery
Champion the use of best practice Business Change standards, tools and processes.
Assess and understand the impact on stakeholders to improve successful implementation of the change, identify associated risks and ensure there is appropriate mitigation to address them.
Build strong networks both internally and externally to help delivery and adoption of the change.
Stakeholder Engagement
Undertake comprehensive stakeholder identification so we have a clear understanding of the different stakeholder groups and a targeted stakeholder management plan and communications plan that is responsive to their needs.
Oversee and advise on type and level of engagement throughout the project lifecycle to ensure timely and appropriate communication with all stakeholders throughout the project lifecycle.
Identify and engage advocates for the project amongst the stakeholder landscape and utilise their support for the delivery of the project objectives, including positive messaging and provision of feedback where required.
Change Communication
Provide and review content for communications relating to Business Change across the project and ensure requirements are reflected in the project communications plan.
Ensure that a variety of communication methods are utilised to suit the intended audience and tailored where possible to suit individual preferences.
Ensure there is opportunity for two-way communication, so stakeholders can feedback concerns or ask questions throughout, which will help provide reassurance/ease uncertainty and ensure there is opportunity for continuous improvement.
Benefits Management
Work in partnership with the project lead and other stakeholders as required to identify benefits and plan appropriate measures of success to support benefits realisation.
Monitor progress of all Business Change activities in accordance with the plan.
Change Products
Lead the development of relevant Business Change products.
Ensure products are used appropriately by the project lead or relevant team.
Business Readiness
Support the project lead in developing business readiness criteria, including undertaking a Change Impact Assessment to identify who is impacted and how; agreeing this with the customer and ensuring all mitigating actions are reflected within the final business readiness checklist.
At the point of implementation, ensure all criteria has been met/actions delivered before approving ‘go-live’.
Provide support as required to help embed the change, including post-implementation.
Person specification
Essential criteria:
You will have a passion for Change Management, with the following skills or proven experience in:
• Working within or alongside a programme/projects environment.
• Providing business change support for a variety of projects or change initiatives.
• Strong written and verbal presentational skills, with the ability to translate technical jargon into easily digestible information.
• The ability to work at pace and under pressure, being proactive and prioritising key activities.
• Excellent team working and networking skills and being confident when dealing with other Government colleagues and/or external stakeholders.
Desirable criteria:
Ideally you will also have the following skills or some experience in:
- An understanding of Change Management principles, tools and methodologies.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Changing and Improving
- Leadership
- Seeing the Big Picture
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
Benefits
In addition to your salary, a career with the Home Office offers a range of benefits, including:
- A Civil Service pension with an employer contribution of 28.97%.
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- 25 days annual leave on appointment, rising with service to 30 days.
- Eight days of public holidays, plus one additional privilege day.
- Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
Things you need to know
Selection process details
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
1. Application – by 5th January 2025.
As part of the application process, you will be asked to complete:
- Personal Statement (maximum 1000 words)
- Evidence of the lead behaviour Communicating and Influencing (maximum 250 words)
The Personal Statement should be aligned to and demonstrate your skills and experience for the role, and how you meet the essential criteria, detailed in the job description.
For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
2. Sift – from 13th January 2025.
The sift will be held on the Personal Statement.
Should a high volume of applications be received, an initial sift will be conducted on the lead behaviour Communicating and Influencing. Candidates who pass the initial sift will then be progressed to a full sift that will consist of the Personal Statement.
3. Interview – from 29th January 2025.
If you are successful at sift stage, you will be invited to an interview that will focus on the Behaviours listed in the job advert.
Interviews will be carried out via video. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Microsoft Teams
For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.
Problems during the application process
If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.
Location Preferences
You can select up to three locations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred location(s) and you decline, your application will be withdrawn.
Reserve List
A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.
Reserve lists will be held for each location and profession. Candidates will be appointed in merit order by location and profession.
All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.
Additional Security Checks
As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates.
Further information
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity.
You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.
For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Visa sponsorship
We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre - DDaT Resourcing
- Email : HORCCampaignTeamDDAT@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
