Lead Demand Manager
Home Office
Apply before 11:55 pm on Monday 6th January 2025
Details
Reference number
Salary
Recruitment Retention Allowance (RRA): Up to £11,300 is available for candidates who demonstrate exceptional skills and experience evidenced at interview stage
Job grade
Contract type
Business area
Type of role
Information Technology
Working pattern
Number of jobs available
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About the job
Job summary
The first duty of Government is to protect the public. Since 1782, the Home Office has led work to keep the country safe from those who seek to do it harm.
The Home Office covers three systems: Homeland Security, Public Safety and Borders, and Immigration and Citizenship. These systems work collaboratively to deliver our cross-cutting priorities, whilst providing increasingly efficient and secure services for the public.
Digital Data and Technology (DDaT) enables the Home Office to keep citizens safe and the country secure, as well as at the front line of making the Home Office a modern and capable department at a time of unprecedented global change.
Within DDaT, the Data Services and Analytics (DSA) team drives innovative uses of Home Office data and hosts one of the most advanced government data analytics centres. We lead in the appropriate use of data and analytics to deliver intelligent services, improve decision-making, and support policy and operations.
DSA collaborates across Home Office areas, including borders, visas, passports, policing, and national security, working with some of the largest and most diverse datasets to support critical national initiatives.
Our team, a diverse mix of technical and non-technical professionals, serves as the department's data expertise hub. We offer structured learning, mentoring, and feedback to support professional growth.
We embrace diversity and inclusion to ensure we represent the public we serve, and we are passionate about fair treatment and the wellbeing of our colleagues as part of our ambitions to be a brilliant Civil Service.
DSA is geographically spread across four primary locations (Croydon, Manchester, Liverpool and Sheffield) with most staff working in line with the Department’s hybrid working arrangements (a minimum of 60% of time in an office location, with the remainder working from home). You will need to agree a base location of either Croydon, Manchester, Sheffield, Liverpool OR Glasgow, and there will be a requirement for occasional travel to other locations.
Job description
The Lead Demand Manager collaborates with multidisciplinary teams who are working on large, complex projects, combining functional and people management responsibilities.
In this role, responsibilities include managing DSA’s Front Door and leading the end-to-end Demand Management process, with an initial focus on refining and improving front door processes, ways of working, and supporting demand activities. Accurate triaging of requests is essential, along with providing management information for governance forums and coordinating with Business Portfolio and Product teams to deliver Business Analysis excellence.
Oversight of commissions into DSA involves applying agreed criteria to manage requests and keeping customers informed on progress. Collaboration with the Business Portfolio team ensures requests are routed correctly, while working alongside the Head of Delivery supports effective demand management throughout the product lifecycle.
The role also involves contributing to best practices, supporting communities of practice, and aligning demand management outcomes, metrics, and SLAs with DSA’s strategy and vision.
Building and owning strategic stakeholder relationships, you will engage with senior internal and external partners to improve the demand management service, ensuring it evolves with the right tools and management information. Your constructive challenge and effective communication will support service design, delivery, and alignment with customer needs and DSA objectives.
What you will do
Your main day to day responsibilities will be to:
- Define, plan, and lead improvements to the demand management service, recommending process and tooling changes to meet DSA requirements.
- Design, develop, and optimise the Front Door and Demand Management process, ensuring user needs and service levels are met.
- Receive and proactively identify demand requests from a variety of sources, assessing the business requirement and the benefit of the work.
- Regularly liaise with the Service Managers and both internal and external Project Managers to understand the work pipeline for their service, project or product.
- Manage stakeholder expectations regarding the delivery of their work items, acting as a single point of contact for any new demand requests and supporting processes so stakeholders can efficiently interact with them.
- Provide oversight and review of the consolidated pipeline of work and the key deliverables within it, including any associated risks.
- Understand and analyse information in the pipeline and present to senior stakeholders to inform decisions and business cases for future projects.
- Estimate resource needs for projects and work closely with Resource Managers to ensure that work items can be resourced appropriately based on the prioritised and scheduled work
Person specification
Please note that this role requires Security Clearance, which would normally need 5 years’ UK residency in the past 5 years.
Essential criteria
As a Lead Demand Manager you will have experience of:
- Effectively communicating and explaining technical requirements and issues to business stakeholders, and vice versa i.e. business concepts to technical teams.
- Demonstrating a deep knowledge and understanding of the development lifecycle and the resources required at each stage through delivery experience.
- Having the ability to understand the types of demand requests raised, the work required and the user benefits.
- Communicating and negotiating effectively to manage both internal stakeholder and external partner expectations, adapting your style when required.
- Supporting live services, change management and release management processes.
- Acting as an advisor within the demand process, influencing prioritisation and resolving conflicts, particularly when there are competing demands.
SFIA capability framework
Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all IT Operations levels in the Home Office. This is a link to the capability framework: All skills A - Z English (sfia-online.org)
We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process.
SFIA levels of responsibility – Use the SFIA Levels of responsibility to understand what would be expected for each Technical Skill listed below.
SFIA Technical Skills
The essential technical skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework. Please see below for the relevant skills required for your role.
Qualifications
- ITIL v3 or v4 Foundation qualifications are essential for this role
Technical skills
We'll assess you against these technical skills during the selection process:
- Specialist Advice (TECH) - Level 4
- Risk Management (BURM) – level 4
- Measurement (MEAS) - level 3
- Demand Management (DEMM) – level 4
- Service Level Management (SLMO) – level 3
- Stakeholder Relationship Management (RLMT) – level 4
Benefits
Why work for us...
- A highly competitive pension with an employer contribution of 28.97%
- 25 days annual leave on appointment rising 1 day per year up to 30 days, plus 8 days public holidays and 1 day for the King’s Birthday.
- Flexible working options to enable you to achieve the work life balance that is right for you including; Full time, part-time, flexi time, compressed hours and job sharing.
- A hybrid working model of a minimum 60% of your contracted hours in the workplace and 40% remote.
- Training and development opportunities tailored to your role, including access to technical and professional accreditations.
- Access to funded qualifications (subject to approval)
- A capability allowance reviewed annually.
- A culture encouraging inclusion and diversity.
- Enhanced parental leave schemes.
- Annual performance-based bonus and recognition awards.
This link is to a short guide to employee benefits: Benefits - Home Office Careers
Things you need to know
Selection process details
As part of the application process you will be asked to complete a CV and 1000 word personal statement.
Further details around what this will entail are listed on the application form.
Please note your CV and personal statement should include all relevant experience that relates to our essential skills criteria listed in the advert and role description. Use STAR format in your examples.
Remove information that identifies you (for example your name, age or place of education) so that you will be judged on merit alone and not your personal background, circumstances, race or gender.
(Do NOT include e-mail addresses or links to online profiles, resumés, or prior work, either personal or business. Active links or e-mail addresses will result in your application being rejected)
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism, copying, and generating of examples/ answers from internet sources including Artificial intelligence. If detected, the application may be withdrawn from the process.
Further action, including disciplinary action, may be considered in such cases involving civil servants. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all civil servants.
Sift Stage
The sift will be held on the CV and Personal Statement. Please read the Essential skills for this position carefully. We will only consider those who meet the listed requirements.
In the event of a high number of applications, the sift will be conducted on the Personal Statement.
Interview Stage
Candidates reaching the required standard will then be invited to attend a final interview. The interview will assess your Technical Skills (SFIA Framework) and experience using technical and experience-based questions.
Sift and interview dates
Sift will be conducted week commencing 06/01/2025
Interviews will be held week commencing 20/01/2025. (Subject to the Panel’s operational requirements/priorities)
Interviews will be conducted remotely via MS Teams.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Reserve list
A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
Job offers to this post are made on the basis of merit. We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same competencies and essential skills.
Further information
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity.
You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.
For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Visa sponsorship
We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : AC Recruitment Team
- Email : acrecruitment@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
