New Sites Operational Oversight
Home Office
Apply before 11:55 pm on Wednesday 11th December 2024
Details
Reference number
379891
Salary
£76,000 - £86,000
A
Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
SCS Pay Band 1
Contract type
Permanent
Business area
HO - Asylum and Human Rights Operations
Type of role
Operational Delivery
Working pattern
Flexible working, Full-time, Job share
Number of jobs available
1
Contents
Location
Role can be based in any of the following offices: Solihull (Sandford House), Cardiff (General Buildings), Manchester (Soapworks), Leeds (Waterside Court), Liverpool (The Capital), Newcastle (Link House), Glasgow (Festival Court), Sheffield (Vulcan House).
However, the majority of time will be spent in other site locations (for example, but not limited to, Napier Barracks and Wethersfield).
Please note that travel to multiple sites and locations is an essential part of this role, which may include travel to various sites for several days per week.
However, the majority of time will be spent in other site locations (for example, but not limited to, Napier Barracks and Wethersfield).
Please note that travel to multiple sites and locations is an essential part of this role, which may include travel to various sites for several days per week.
About the job
Job summary
For further details about this opportunity, please refer to the candidate pack attached at the bottom of this page.
Job description
The Role
The post holder will be responsible for the smooth onboarding and running of multiple complex large and new sites used for asylum accommodation which currently include Napier Barracks and Wethersfield. (The role will initially cover Napier Barracks and Wethersfield sites, however likely to extend to other sites in the near future).
The role will set the direction for Service Delivery teams, and work collaboratively with contract managers to ensure that providers deliver to contracted requirements. The post holder will work collaboratively with a range of stakeholders to transition new large sites and alternative accommodation into business as usual, building strong relationships with a range of internal customers and external public sector stakeholders, representing Asylum Support at senior levels.
Person specification
Key responsibilities include:
- Responsibility for preparing the service delivery and onboarding new suppliers for the addition of new sites
- Drive strategic & operational customer service excellence by ensuring performance is regularly monitored and reported on and, where necessary, take escalation action on outstanding performance issues through formal contract governance mechanisms
- Strategic & operational oversight of regional Asylum Accommodation and Support Contract (AASC) service delivery, ensuring service delivery leads drive day-to-day contract management in line with Asylum Accommodation and Support Contract KPIs.
- Oversight of the formal contract governance regime ensuring that contracted-out arrangements are delivered in line with Home Office Commercial agreements, policies and legal requirements as well as monitoring and accounting for supplier and workforce expenditure.
- Planning and overseeing accommodation capacity management, ensuring providers are making full use of accommodation available, that we have a clear understanding at all times of our available capacity and pipeline, and that we are triaging, allocating and routing people effectively.
- Lead service delivery and multiple operational teams, providing strategic direction, oversight and support, and ensuring that corporate responsibilities are promoted and discharged effectively including regular and direct contact with provider and site personnel, including on the ground.
- Oversight of soft landings from project delivery through stabilisation into business as usual.
- Partnership and collaboration with our heads of service delivery for the Accommodation and Support Contract to ensure best practice applied across the board.
- Active member of the Senior Leadership Team, contributing to the wider Departmental agendas and providing visible, accessible and effective senior leadership, taking a personal lead in communicating messages with clarity and conviction.
- Create and sustain effective relationships with internal senior stakeholders, including Minsters and Perm Sec and key external partners/stakeholders (for e.g. accommodation providers, Local Authorities and health leads), to develop stronger working across Home Office to create powerful, purposeful partnerships.
- Role model exceptional leadership, working flexibly across boundaries, building capability and undertaking regular activity to build and sustain engagement.
- Participate in on-call senior level duties at weekends and outside of usual office hours.
- Provide sign off to PQs, FOI, and MP requests and be prepared to brief Ministers and engage directly with external delivery partners.
- Management of multiple service delivery and operational teams with 3 G6 direct reports scope to increase as more sites become operational.
- The role holder will be expected to be visible leaders, attend their workplace regularly and be prepared to regularly travel to sites across the UK.
- Finally, this person will be expected to be an important member of the corporate leadership of the Home Office, promoting One Home Office and Civil Service reform (www.civilservice.gov.uk/reform) and contributing to the Home Office and wider Civil Service efficiency agendas
Benefits
Alongside your salary of £76,000, Home Office contributes
£22,017 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Things you need to know
Selection process details
In your application you should provide examples of your experience in meeting the appointment criteria listed below. These will be the key criteria for selection:
Essential Criteria
- Experience of working collaboratively with suppliers in an operational setting, while holding them to account for delivery.
- Experience of transitioning a service from project delivery to operations and stabilisation into business as usual
- Experience of incident management and of briefing senior officials and Ministers
- Experience of leading geographically dispersed teams and working effectively across organisational boundaries
- Excellent stakeholder engagement skills and experience of working with a diverse range of senior stakeholders to achieve positive outcomes
Desirable Criteria:
- Commercial and contract management experience.
- Contract management qualification
Online Application
Please follow the Job Advert instructions on the Civil Service Jobs website to apply online, no later than 23:55hrs on Wednesday 11th December, 2024.
Provide some basic personal information;
- A CV - setting out your career history, highlighting specific responsibilities and achievements that are relevant for this role, including details where budgets and numbers of people managed, relevant achievements in recent posts, together with reasons for any gaps within the last two years;
- A Statement of Suitability – (limited to 1250 words) explaining how you consider your personal skills, qualities and experience, provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification.
- Diversity Monitoring - as part of the online application process, you will be asked a number of diversity-related questions. If you do not wish to provide a declaration on any of the characteristics, you will have the option to select 'prefer not to say'. See the Civil Service Diversity and Inclusion Strategy: 2022 to 2025 (HTML) - GOV.UK (www.gov.uk) for more information.
It is essential that in your written application you give evidence, using examples, of proven experience. These responses will be developed and discussed with candidates invited for interview.
Failure to submit both a CV and Supporting Statement will mean the panel only have limited information on which to assess your application against the criteria in the person specification.
For further information on SCS careers and the application process, please see below:
Home Office SCS Further Information
Home Office Senior Leaders - Home Office Careers
Home Office SCS Application Process
Applying for Senior Civil Service vacancies - Home Office Careers
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration
is the period of time a Senior Civil Servant is expected to remain in the same post to enable them
to deliver on the agreed key business outcomes. The assignment duration also supports your career through
building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the
Civil Service People Plan (opens in a new window)
and the
Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : PS Asylum Support Director
- Email : PS.AsylumSupportDirector@homeoffice.gov.uk
Recruitment team
- Email : HORCSCSRecruitment@homeoffice.gov.uk
