Family Liaison & Implementation Co-ordinator
Home Office
Apply before 11:55 pm on Thursday 12th December 2024
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Gatwick pay locations: £45,720-£48,920
London pay locations: Feltham £48,720-£52,130
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About the job
Job summary
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.
This is a very exciting opportunity to work in a fast paced and varied role within Detention Services. The role of the Family Liaison & Implementation Co-ordinator sits within the Incident and Counter Corruption Hub. The successful candidate will be responsible for the overhaul of existing processes relating to current Family Liaison Network.
This network is made up of voluntary Family Liaison Officers (FLO) whose role it is to be the named point of contact for the family or next of kin of individuals who have died whilst held in immigration detention.
There are a number of competing pressures on the immigration detention estate which makes this role even more challenging and high-profile at this time. This includes our role in the Department’s response to a significant number of migrants crossing the Channel illegally, alongside our strategic priority to increase the number of people removed from the UK when they have no right to be here. DS is currently looking to complete a series of projects to maintain sufficient capacity and ensure effective national coverage of the detention estate.
Job description
The role of Family Liaison & Implementation (FLIC) will be to oversee a small team of volunteers. The successful candidate will have an opportunity to provide leadership and steer in a very dynamic environment. You will be involved in the deployment of the Family Liaison Officers (FLOs) when necessary, offering support and guidance when required, however you will not personally take on the role of an FLO. You will be responsible for promoting the FLO network to both internal and external stakeholders providing insight to the invaluable work undertaken.
As an FLIC you will oversee and implement training opportunities for the FLOs whist completing administrative duties and Annualised Hours Working reviews for those undertaking the role of an FLO. You will also be required to both arrange and chair meetings for the FLO network ensuring training needs are met and continuously explored.
Engagement will be required at all levels, as you work collaboratively with all stakeholders to bring a robust and resilient approach to the response following the deployment of an FLO, in addition to the implementation of recommendations following reflective learning.
Key responsibilities (list is not exhaustive)
- Establish single points of contact with emergency services, hospitals, coroners and funeral directors within close proximity to the Immigration Removal Centres and Residential Short Term Holding Facilities nationally, developing and maintain these newly established relationships.
- You will be required to write a wide range of guidance documents, strategies and instructions whilst completing thorough reviews of Detention Services Orders and contingency planning arrangements when required.
- Attending lessons learned and reflective learning sessions, progressing, tracking, and implementing any 3rd party recommendation through to completion in accordance with Detention Centre Rules, Detention Services Orders and Operating Standards.
- Work with our local compliance teams to fulfil our obligations to deliver Home Office objectives while also ensuring that those detained are held in a safe and secure environment.
- You will have a small team of voluntary FLOs from across the Home Office to manage without holding direct line management responsibility, yet you will have an opportunity to provide leadership and steer in a very dynamic environment. You will be required to both arrange and chair meetings for the FLO network ensuring training needs are met and continuously explored.
- Considering the high profile nature of this department, you may be required to manage requests for information (FOI, litigation, Public Inquiry) which will require consideration to be given to information disclosure guidelines.
- Self motivation and the ability to forward think will be key for this standalone role.
- You will be involved in the deployment of the FLOs when necessary, offering support and guidance when required however you will not personally take on the role of an FLO. You will be responsible for promoting the FLO network to both internal and external stakeholders providing insight to the invaluable work undertaken. You will hold oversight and implement training opportunities for the FLOs whist completing administrative duties and Annualised Hours Working reviews for those undertaking the role of an FLO.
Training
You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.
Working pattern
Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.
Person specification
Essential criteria
- Exceptional collaboration and partnership building, communication, and interpersonal skills, to collaborate with both internal and external stakeholders.
- Experience of leading a work area and working with a high degree of autonomy, whilst effectively co-ordinating with others.
- The ability to break down complex problems and identify the underlying issues, gaps and opportunities.
- Experience of working in a fast-paced, high-pressured environment, with the ability to respond to changing deadlines and competing priorities whilst maintaining a focus on achieving strong, high quality outcomes for the department.
- An understanding and awareness of Immigration Detention and the legal, political and public context within which the Home Office operates and associated constraints, pressures and challenges.
- Experience in drafting policy and guidance documents and the implementation and completing of action plans and 3rd party recommendations.
Desirable criteria
- Experience of working within a custodial setting.
- Experience of managing private sector contracts.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Changing and Improving
- Communicating and Influencing
- Seeing the Big Picture
We only ask for evidence of these behaviours on your application form:
- Working Together
Benefits
In addition to your salary, a career with the Home Office offers a range of benefits, including:
- A Civil Service pension with an employer contribution of 28.97%.
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- 25 days annual leave on appointment, rising with service to 30 days.
- Eight days of public holidays, plus one additional privilege day.
- Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
- See more of our benefits on our careers website.
Things you need to know
Selection process details
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
1. Application – by 12th December 2024
As part of the application process, you will be asked to complete:
- Personal Statement (maximum 750 words).
- Evidence of the Lead Behaviour 'Working Together' (maximum of 250 words per Behaviour).
The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.
For guidance and information on how to construct your application (Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website
2. Sift – week commencing 16th December 2024
The sift will be held on the Personal Statement and the Lead Behaviour 'Working Together'.
Should a high volume of applications be received, the sift will be conducted only on the Personal Statement only.
3. Interview – week commencing 6th January 2025
If you are successful at sift stage, you will be invited to an interview that will be:
- Behaviours (as listed in the job advert) and Strength based questions.
The interview will take place via MS Teams.
For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.
Further information
Problems during the application process
If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.
Location preference
You can select up to three locations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred location(s) and you decline, your application will be withdrawn.
Reserve list
A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.
Reserve lists will be held for each location. Candidates will be appointed in merit order by location.
Candidates judged to be a near miss at interview may be offered a post at the grade below the one advertised without the need to go through a further selection process, providing the role has the same Success Profiles elements and essential skills. There is no guarantee that further such vacancies will arise.
Additional Security checks
As well as successfully obtaining UK Security Vetting clearance, you will also be subject to additional Border Force-specific security checks as part of the pre-employment process, to determine your suitability to work for the organisation. For further information on what this involves, please visit our website.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity.
You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up. For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers
Visa sponsorship
We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre
- Email : horccampaignteamie@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
