Senior Performance Manager
Home Office
Apply before 11:55 pm on Friday 6th December 2024
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About the job
Job summary
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.
What is an Immigration Removal Centre (IRC)? An IRC is a secure building that holds detained individuals (residents) who are held prior to their removal from the United Kingdom or for nationality and identification purposes.
There are currently six IRCs in England and one in Scotland, with two more planned to open in England soon, Haslar IRC and Campsfield House IRC.
All IRCs are overseen by the Home Office’s Immigration Enforcement - Detention Services and are contracted out to private companies who ensure all aspects of the IRC are run safely and securely, adhering to relevant policy, standards, and legislation.
Job description
The role of the Senior Performance Manager is dynamic and exciting. You will manage the oversight of planned compliance and assurance activity. You will be responsible for leadership and setting direction to the Home Office Compliance Team, made up of performance and operations managers and officers.
The Compliance Team are based within the IRC and monitor a broad range of activity, from checking the quality of cleaning and catering, to monitoring use of force and removal of residents from the IRC onto chartered flights. Always ensuring that people detained are treated humanely and with care whilst being held securely.
Working within the compliance team is both interesting and challenging. You will work on various workstreams encompassing changing priorities, making no two days the same. Maintaining high levels of co-operation with our service providers, stakeholders, and other interested parties, and communicating effectively and professionally is a key part of operating the compliance team.
Responsibilities
• Providing oversight of a robust monitoring schedule by leading a team in the testing of the contractual compliance of the IRC service provided in accordance with policy and contractual requirements.
• Providing effective management and oversight to Performance Managers and team, ensuring work is evenly distributed and outputs monitored, promoting delivery of high performance.
• Providing out of hours on-call support for the IRC estate nationally, providing support to local teams during incidents and providing “Duty Senior Manager” cover for the IRC estate nationally during evenings and weekends on a rotational basis.
• Representing the Home Office at a range of internal and external meetings, including monthly operational performance meetings, internal and external stakeholder and service provider meetings.
• Producing monthly reports that provide essential data and statistics about contract delivery and the population in the centre.
• Providing oversight in the completion and implementation of action plans from third parties within agreed timescales supporting the Service Delivery Manager.
You may be required to carry out other duties within the scope of the grade and within the limits of your skill, competence, and training.
Working patterns
Due to the business requirements of this role, it is only available on a full-time basis. You will need to be able to attend for all shifts including early starts, late night finishes. These shifts may be outside of public transport operating hours.
Training
You will receive full training and support to do the job. Training is a mixture of online learning and on the job with a mentor who supports you until you are competent in the role. Even then you are never alone, you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.
You must be physically fit as you will be required to complete personal safety (SPEAR) training that must be refreshed annually. This is mandatory for this role.
Travel
You will be facilitating and leading on official visits to the IRC when required.
Person specification
Essential criteria
• Strong interpersonal skills with proven ability to develop good working relationships with a variety of internal and external partners.
• Strong organisational skills with proven ability to plan, organise and manage time to deliver the best quality and efficient service.
• Excellent drafting and report writing skills to present to Senior Management.
• Proven record of managing others (line management or peers).
• Experience of working in a high profile and challenging environment.
Desirable criteria
• Experience of working in a detention or prison environment.
• Experience of contract monitoring/audit and assurance.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
- Leadership
Benefits
In addition to your salary, a career with the Home Office offers a range of benefits, including:
- A Civil Service pension with an employer contribution of 28.97%.
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- 25 days annual leave on appointment, rising with service to 30 days.
- Eight days of public holidays, plus one additional privilege day.
- This role currently attracts Annualised Hours Allowance (AHA) of 21% Further information can be found on our website.
Things you need to know
Selection process details
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
- Application – by 6th December 2024.
As part of the application process, you will be asked to complete:
- Personal Statement (maximum 750 words).
- Evidence of the Behaviour Leadership (maximum of 250 words).
The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.
For guidance and information on how to construct your application (Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
2. Sift – week commencing 9th December 2024
The sift will be held on the Personal Statement and Behaviour Leadership.
Should a high volume of applications be received, the sift will be conducted only on the Personal Statement.
The Personal Statement will be scored for all candidates. Those candidates who achieve the minimum pass score for the Personal Statement will progress to a further sift where the Behaviour will be scored. These candidates will receive a sift score for both elements. Candidates who fail to meet the minimum pass score for the Personal Statement will not have their Behaviour scored and will only receive a sift score for the Personal Statement.
3. Interview – week commencing 6th January 2025
If you are successful at sift stage, you will be invited to an interview that will be:
- Behaviours (as listed in the job advert) and Strength based questions.
The interview will take place on Teams.
Further information
Problems during the application process
If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.
Location
You will only be able to select a single location preference so please ensure this is a location that you are prepared to travel to. If you are offered a role at your preferred location and you decline, your application will be withdrawn.
Reserve list
A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.
Additional Security checks
As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
(Add if Disclosure Scotland selected above) For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity.
You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up. For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers
Visa sponsorship
We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre
- Email : HORCCampaignTeamIE@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
