Administrative Officers
Home Office
Apply before 11:55 pm on Monday 2nd December 2024
Details
Reference number
Salary
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Type of role
Knowledge and Information Management
Operational Delivery
Working pattern
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Contents
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About the job
Job summary
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.
The Central Support and Tracing Hub use their operational expertise to resolve complex queries and provide support to the wider business. The Absconder Tracing Team form part of the hub who deal with immigration absconders who have failed to comply with conditions of Immigration bail, temporary admission, have absconded from port or have escaped from Immigration detention. This multi-faceted role will offer the successful candidate the opportunity to expand their administrative experience.
Job description
The post holder will be supporting the work of the wider tracing teams to undertake batch checks following strategic direction and priorities, reviewing cases deemed as “out of contact”. The management and review of these will be required to bring a person back into a compliant regime to progress cases. This will require an enthusiastic and driven individual to help us deliver on our ambitious programme of work.
The Central Support and Tracing Hub offer a flexible resourcing model therefore individuals may be required to undertake additional tasks. Staff must be willing to adapt and proactively develop their role to support other work in the team. This will be considered according to business priorities, the individual’s competencies, skills and availability.
Key responsibilities
• Working closely with team to undertake batch checks of data to maintain accurate absconder records
• Interrogating Home Office systems, to ensure cases fit the absconder criteria and to perform checks on internal systems and databases for traces of a person where required
• Using Home Office systems to manage “Absconder” cases as necessary, working closely across the team
• Supporting with development of Business Rules around absconder cases
• Adopting, integrating and working with the transformation from the current Home Office systems to the new Atlas Case Working system. Updating accurately Home Office systems and workflow tools
• Monitoring and distributing emails from the team inbox as necessary and progress ad hoc work from monthly reports
• Acting readily on feedback in a positive and responsive way, working closely with peers and colleagues to promote an inclusive environment
• Promoting effective individual and team performance through ongoing learning and reflection on your own Personal Development needs
Working pattern
This role is available on a full-time basis. This role is also suitable for part-time working hours, with a minimum requirement to work 30 hours per week due to business requirements.
Person specification
Essential criteria
The post holder should demonstrate experience of:
• Working with/analysing information with the ability to identify trends and highlight risks
• Good communication skills both orally and in writing to internal and external stakeholders
• Strong Microsoft Word and Excel skills along with high standards of attention to detail
• Experience of working in a high profile, fast paced environment
• An awareness of General Data Protection Regulation (GDPR) policies and processes
Desirable Criteria:
• Experience of customer service or operational casework environment
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Changing and Improving
- Making Effective Decisions
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
Benefits
In addition to your salary, a career with the Home Office offers a range of benefits, including:
- A Civil Service pension with an employer contribution of 28.97%.
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- 25 days annual leave on appointment, rising with service to 30 days.
- Eight days of public holidays, plus one additional privilege day.
- Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
See more of our benefits on our careers website.
Things you need to know
Selection process details
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
- Application – by 2nd December 2024.
As part of the application process, you will be asked to complete:
- Personal Statement (maximum 500 words).
- Evidence of the Behaviour Delivering at Pace (maximum of 250 words).
The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.
For guidance and information on how to construct your application (Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
2. Sift – week commencing 2nd December 2024
The sift will be held on the Personal Statement and the behaviour Delivering at Pace.
Should a high volume of applications be received, the sift will be conducted only on the Personal Statement.
The Personal Statement will be scored for all candidates. Those candidates who achieve the minimum pass score for the Personal Statement will progress to a further sift where the Behaviour Delivering at Pace will be scored. These candidates will receive a sift score for both elements. Candidates who fail to meet the minimum pass score for the Personal Statement will not have their Behaviour scored and will only receive a sift score for the Personal Statement.
3. Interview – week commencing 13th January 2024
If you are successful at sift stage, you will be invited to an interview that will be:
- Behaviour (as listed in the job advert) and Strength based questions.
Interviews will be carried out face to face in Manchester. Travel expenses will not be reimbursed.
For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.
If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.
Reserve list
A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.
All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.
Additional Security checks
As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates.
Further information
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity.
You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.
For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Visa sponsorship
We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Home Office Resourcing Centre
- Email : HORCCampaignTeamIE@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
