Senior Change Manager
Home Office
Apply before 11:55 pm on Monday 11th November 2024
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About the job
Job summary
As a key member of the Operational Assurance team, the role involves leading the management of IT-related changes to services within the Home Office. This includes overseeing changes raised into production, implemented by Business Portfolios, Suppliers, Transition teams, Project Managers, and other stakeholders across the organisation.
Flexibility is essential to manage a variety of changes, whether scheduled or resulting from incidents or urgent requirements. These changes will require rigorous assessment in line with industry best practices. Strong analytical, communication, and stakeholder management skills are crucial, along with the ability to prioritise and implement decisions efficiently.
Additionally, the role includes managing and mentoring junior colleagues, contributing to the development of best practices, and driving continual improvement efforts.
We value diversity and provide an open, inclusive, and supportive environment to help you do your best work.
The successful candidate will either be located in Capital buildings - Liverpool, or Soapworks - Manchester, regional office. Under Home Office hybrid working practices there is an expectation that you will attend the office for a minimum of 60% of your working hours. This post is also available on a part-time basis with a minimum requirement of 30 hours per week.
Job description
As a Senior Change manager, you will play a key role in:
- Consistently reviewing, risk-assessing, and prioritising changes, while clearly communicating potential impacts to minimize service outages and ensure thorough understanding of change consequences.
- Meticulously validating and assessing the risk and impact of all changes, particularly complex ones, ensuring the correct stakeholders are identified and engaged to maintain service integrity.
- Collaborating with Incident Management on complex emergency changes, participating in technical bridge calls as needed, and managing the Emergency Change process.
- Assisting in the development of policies, processes, and procedures aligned with best practices to ensure high-quality services, while ensuring proper documentation is maintained.
- Investigating non-compliance with Change Assurance policies and processes, and facilitating discussions to enhance stakeholder adherence.
- Building and maintaining strong relationships with Service Management, key stakeholders, and third-party suppliers to meet Change Management KPIs and deliver high-quality services.
- Driving continual service improvements by evaluating and refining processes, utilising tools and capabilities to automate tasks where possible.
- Participating, and contributing to and supporting collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
Person specification
Essential skills
As a Senior Service Manager, you will bring a genuine passion for Change Management, demonstrating expertise in the following areas:
- Proven experience in developing and implementing ITIL v3/v4 service management processes and procedures.
- Exceptional communication and interpersonal skills, with a demonstrated ability to engage professionally and effectively.
- Strong leadership abilities and teamwork skills, with the capability to collaborate efficiently with both suppliers and customers.
- Expertise in designing, maintaining, and enhancing processes and procedures, along with proactive development of change management documentation.
- Advanced analytical and problem-solving skills.
- Strong sense of ownership, with a results-driven approach to ensuring task completion.
Qualifications
Candidate must hold or be willing to obtain ITIL v3/v4 Foundation.
SFIA capability framework
Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all engineering levels in the Home Office. This is a link to the capability framework: All skills A–Z — English (sfia-online.org)
We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process.
SFIA Technical Skills
The skills listed below are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework). Please see below for the relevant skills required for your role.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Business Situation Analysis (BUSA) - level 3
- Service Acceptance (SEAC) - level 3
- Change Control (CHMG) - level 4
- Technology Service Management (ITMG) - level 2
- Release and Deployment (RELM) - level 3
- Stakeholder Relationship Management (RLMT) - level 3
Benefits
You will also have access to the same benefits available to all civil servants in the Home Office:
- An in-year performance bonus scheme.
- 25 days annual leave on appointment, plus 8 days public holidays and 1 day for the King’s Birthday, rising further with service.
- Flexible working options to enable you to achieve the work life balance that right for you including part-time, flexi time and job sharing.
- Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid.
- Maternity and adoption support leave (paternity leave) of 2 weeks full pay.
- Training and development opportunities tailored to your role.
- A culture encouraging inclusion and diversity.
- Season ticket loans and rental deposit loans.
- Cycle to work and payroll giving.
- Employee discounts - including a huge number of retailers, Microsoft Home Use programme and gym membership.
- A variety of staff recognition schemes including thank you vouchers.
- Health and wellbeing initiatives including monthly mindfulness sessions.
- Staff support networks.
- Up to five days paid leave for volunteering.
- Study leave and support for studying for a qualification or other accredited development relevant to your role.
Things you need to know
Selection process details
As part of the application process you will be asked to complete:
- A CV, detailing job history, relevant qualifications and skills
- A Statement of Suitability (Max 1000 word limit)
Further details around what this will entail are listed on the application form.
Please note your CV and statement of suitability should include all relevant experience that relates to our essential skills criteria listed in the job advert.
For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
Please use the STAR format in your examples – use this link The STAR method , National Careers Service / A brief guide to competencies - GOV.UK (www.gov.uk)
Please remove information that identifies you (for example your name, age, or place of education) so that you will be judged on merit alone and not your personal background, circumstances, race, or gender. Do NOT include e-mail addresses or links to online profiles, resumés, or prior work, either personal or business. Active links or e-mail addresses will result in your application being rejected.
Sift
Sift will commence from 12 November 2024.
The sift will be held on the CV and the statement of suitability.
Interviews will commence week of 25 November 2024.
Interviews
Candidates reaching the required standard will then be invited to attend a final interview. The interview will assess your Technical Skills (SFIA Framework) and experience using technical and experience-based questions.
You will also be assessed on the core behaviours listed above.
Interviews will take place remotely. Candidates will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good internet connection
- Microsoft Teams
It is advisable to access your interview from a windows operating system laptop, desktop, phone or tablet as there is no guarantee that Microsoft Teams will work without issue on an Apple laptop, tablet or desktop.
Reserve List
A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.
Reserve lists will be held for each location and profession. Candidates will be appointed in merit order by location and profession.
Candidates judged to be a near miss at interview may be offered a post at the grade below the one advertised without the need to go through a further selection process, providing the role has the same Success Profiles elements and essential skills. There is no guarantee that further such vacancies will arise.
Additional Security Checks
As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates.
Visa sponsorship
We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License.
Further Information
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity.
You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.
For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Visa sponsorship
We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Accelerator Cells Recruitment Team
- Email : acrecruitment@homeoffice.gov.uk
Recruitment team
- Email : HOrecruitment.grs@cabinetoffice.gov.uk
Further information
