Facilities Management Delivery Lead
HM Revenue and Customs
Apply before 11:55 pm on Tuesday 18th February 2025
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About the job
Job summary
Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.
Inside HMRC Estates: Meet our Workplace Operations team
Do you have a passion for delivering exceptional facilities management services?
Are you experienced in leading teams to ensure first-class building operations and customer satisfaction?
If so, continue reading to find out more about this fantastic opportunity to join HMRC’s Estates team and contribute to one of the most transformative property programmes in government.
Job description
As the Facilities Management Senior Lead, you will lead the facilities management team within the Workplace Operations, Queensway House Team. You will also have day to day accountability and responsibility for all Facilities Management related requirements in East Kilbride and the Regions Specialist Site in Gartcosh, whilst working collaboratively with other members of the wider regional estates team in 1 Atlantic Square, Glasgow.
This is a key role within the Estates operating model. You will ensure delivery of an excellent Facilities Management service for our customers for both Hard and Soft FM Services, providing a first class building and excellent services, so that our customers can perform at their best.
You will act as deputy to the Head of Estates as required, and provide assurances on their behalf including;
- Leading in delivering proactive supplier relationship management to deliver services in line with agreed contract performance levels and customer requirements
- Supporting the development/evolution of our customer focused services
- Take the lead to integrate contractor delivery in the Regional Centre whilst ensuring robust management of performance on legacy contracts across the estate
- Review and report on supplier performance to the Head of Workplace Operations and Operational Contract Management Team, acting to drive continuous improvement
- Provide leadership and direction to your team, whilst ensuring a collaborative and joined up approach with the rest of the onsite Workplace Operations Team and the wider Estates business operation
- Ensure provision of high quality and consistent communications with customers and key stakeholders
- Oversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region
As this is an operational role, you will be required to work flexibly within a small team to provide staff presence onsite to meet our operational obligations and may be called upon to work out-with normal operational hours if required.
You will also be part of the Regional team, who provide an out of hours on call service for our region.
Person specification
The ideal candidate will have significant, proven experience—ideally client-side—in both hard and soft facilities management, with expertise in statutory compliance, health and safety, and driving innovation and efficiency. They will demonstrate strong leadership in staff management and a customer-focused approach to delivering exceptional service within a property profession or facilities management discipline. They should be a good communicator, have well developed IT and CAFM knowledge, be adaptable and be able to prioritise multiple tasks and deliver at pace.
Essential Criteria:
- Significant demonstrable and recent experience within facilities management / contract management function.
- Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships
- Experience in Contract/Supplier Management
- Demonstration of strong customer relationship management and customer service ethos
- Understanding key performance related schedules within contracts including assurance of KPIs/SLA’s
- Strong knowledge of statutory compliance linked to SFG20 schedules
- If not already held, willing to complete IWFM level 4 within 2 years of joining
Desirable Criteria:
- IWIFM Level 5
- NEBOSH General Certificate
- Experience of bundled facilities management service provider mobilisation/demobilisation would be an advantage.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Managing a Quality Service
- Working Together
Technical skills
We'll assess you against these technical skills during the selection process:
- Under the Government property profession, please outline how your skills, experience and qualifications align to this role and how you will use your technical knowledge to drive best practice.
Benefits
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Selection process details
How to Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history.
- A 500-word personal statement. Please outline how you meet the experience, knowledge and skills required for this role as described in the Job Description and Essential Criteria and why you are the 'best fit' for this position.
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.
Further details around what this will entail are listed on the application form.
We acknowledge that AI can assist you in your application. Find our guidelines here.
Sift
At sift your CV, and your Personal Statement will be assessed and allocated scores against the role profile requirements. Base line score will be set for the role, candidates scoring at or above baseline will be invited for interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
There will also be a Technical Question. Under the Government property profession, please outline how your skills, experience and qualifications align to this role and how you will use your technical knowledge to drive best practice.
Interviews will take place face to face. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 389992 & vacancy closing date 18/02/2025’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Bill Moffitt
- Email : bill.moffitt@hmrc.gov.uk
Recruitment team
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Further information
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
