Business Support Manager
Driver and Vehicle Licensing Agency
Apply before 11:55 pm on Monday 3rd February 2025
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Salary
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Type of role
Business Management and Improvement
Digital
Information Technology
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About the job
Job summary
Are you a self-motivated individual who is passionate about providing excellent service to internal and external stakeholders?
Do you have a natural eye for detail, can manage an end-to-end quality service and can turn data into meaningful reports, recommendations, and solutions?
If so, we would love to hear from you!
This role is ideal for those wanting to take ownership of their work and looking to further their career in people-related support and workforce management.
Job description
Driver and Vehicle Licensing Agency's (DVLA's) IT Directorate is on an exciting journey, helping the agency to deliver seamless customer experiences both internally and externally. We are looking for someone to be a part of our Workforce Management Team to manage and deliver several Information Technology Services (ITS) related initiatives.
As part of ITS, Digital Strategy & Capability Centre is at the core of the department providing centralised services to ITS which support the business in meeting its objectives and enabling service delivery.
The Business Support Manager role is varied, and you will work closely within the team to produce people related MI reports and dashboards, improving working practices, providing advice and support on matters relating to people and process, acting as an interface between ITS and HR on a day-to-day basis, and transacting and delivering prompt and accurate payments and rewards for our people.
You will also develop and maintain productive working relationships across the IT department and with key stakeholders both internal and external to DVLA.
Responsibilities
Your responsibilities will include but will not be limited to:
- To communicate and ensure adherence of ITS policies, relating to recruitment and resourcing, such as Onboarding, Offboarding, Working Time, Long Term Deputising, Allowances, Job Profiles, Secondments, Attendance Management and Health & Safety.
- Create and develop recruitment and resourcing documentation and information required, to ensure the delivery of efficient services for the capability areas, including the System Support Allowance (SSA) and the annual Government Digital & Data Capability Assessment Process.
- Supporting the delivery and management of the ITS Reward & Recognition programme and associated budget.
- Managing and transacting out of hours System Support Allowance (SSA) payments for ITS staff.
- Coordinating and communicating DVLA and ITS Attendance Management and Health & Safety policies.
- Production and analysis of Management Information (MI) reports and dashboards to facilitate business decisions and improve business outcomes.
- Research, recommend, and implement processes that help support the growth and change of our service offering.
Currently, there are no line management responsibilities for this role.
For further information about the role please see the attached role profile.
Additional Information
Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
Person specification
You will have strong attention to detail, be proficient in Microsoft Office packages to ensure management information reports, dashboards, reward and recognition initiatives and staff allowances are accurate.
You will have exceptional planning, coordination, communication, and stakeholder engagement skills with the ability to communicate, influence and challenge across all levels.
You will be a highly resilient person who handles change well and naturally adapts to changing workloads and environments, the role has weekly, monthly, quarterly, and bi-annual tasks and so being able to adapt to the change of subject and pace is key.
Above all, we are looking for you to have a positive and flexible attitude and willingness to learn, demonstrating professionalism and inclusion across the team.
Working for the DVLA Digital Team
At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.
To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.
Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- SFIA - Analytics (INAN) - Level 4
- SFIA - Relationship Management (RLMT) - Level 4
Benefits
Passionate, reliable and always willing to push yourself and those around you, you’ll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:
- Best in class learning and development tailored to your role
- An environment with flexible working options where we encourage a great work-life balance
- A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
- Generous employer contribution of 28.97%, depending on chosen pension scheme
- Digital communities with clear career frameworks
- On-site gym plus personal training available (membership applies)
- On-site nursery, restaurants and coffee bar
- 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King’s birthday
- Free parking
- A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need
There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.
Things you need to know
Selection process details
As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
How to Apply
For this role you will need to submit a CV with a personal statement of up to 1250 words.
For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria:
- Experience of using data to produce reports and dashboards
- Experience of the management of an end to end service and associated budget
- Strong attention to detail, proficient in Microsoft Office packages with good written and verbal communication
- The ability to organise your work, using your own initiative and work to multiple and changing deadlines/priorities
Click here for further guidance on writing a CV and personal statement.
The sift is due to take place on Tuesday 4th February 2025.
Interviews will be held from Monday 17th February 2025.
This interview will be conducted on site at DVLA, Swansea. Further details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- An interview
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
If your application is successful but you have been dismissed from the Civil Service within the last 12 months, your application could be removed at the pre-employment checking stage.
Use of Artificial Intelligence (AI)
You must ensure that any evidence submitted as part of your application or used during interview is truthful and factually accurate. Applications may be rejected if plagiarism is detected. Examples of plagiarism can include presenting the ideas and experiences of others, or concepts generated by artificial intelligence, as your own.
View our guidelines here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
Further Information
New entrants are expected to join on the minimum of the pay band.
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to DFT from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : ITS Recruitment
- Email : ITSRecruitment@dvla.gov.uk
Recruitment team
- Email : dftrecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
