Regional Support Manager
Department for Business and Trade
Apply before 11:55 pm on Monday 3rd February 2025
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
We are the Department for Business and Trade (DBT). Our global network of highly dedicated staff brings together policy, promotion, and financial expertise. We promote British trade across the world and ensure the UK takes advantage of the huge opportunities open to us. This secures and improves the economic well-being and stability of the UK. It also helps create tens of thousands of jobs every year.
DBT is expanding its presence outside London under the cross-Government Places for Growth programme, bringing the department closer to the communities and businesses we serve across the UK. This expansion is focused on six non-London Hubs in Belfast, Birmingham, Cardiff, Darlington, Edinburgh and Manchester.
We are now looking to appoint a Regional Support Manager (RSM) role to support growth at our Belfast Hub.
RSMs help to ensure all DBT Hubs across the UK are great places to work, with consistent, high-quality support from across the department’s corporate services. The successful postholder will work across DBT teams to manage on-site operational priorities, resolve issues as they arise, and promote continuous improvement. RSMs also work closely with local Hub leadership, ensuring we grow stable, inclusive communities which remain connected with the wider department.
RSMs work as part of an expert team covering all six DBT Hubs outside London, with one RSM assigned to each Hub. RSMs also provide support for smaller DBT offices near to their assigned Hubs. Within the RSM team, all RSMs are expected to share experiences and improvements which may be rolled out to locations across the department’s UK footprint.
RSMs sit within DBT’s wider Places for Growth team, but also work closely across DBT Corporate Services as well as with partner departments across Government.
Job description
- Manage on-site operational priorities, e.g. maintaining and sharing location-specific communications and guidance, filling key office management responsibilities, assisting in the coordination of VIP visits or local events, and supporting local leadership to oversee the correct use of on-site facilities. Adopt a proactive, problem-solving approach to ensuring DBT Hubs are consistently great places to work.
- Act as a visible representative for DBT corporate services at your Hub. This will include actively engaging staff to understand their support priorities and working with corporate service teams to develop sustainable solutions.
- Work closely with local site leadership and key partners across Government, including the Government Property Agency and other Government departments as required.
- Work closely with other RSMs, other corporate services teams and the G7 Location Stakeholder Lead to agree priorities and share lessons learnt.
- Contribute to corporate services reporting mechanisms, providing regular updates on operational achievements, challenges and opportunities.
Person specification
Essential Criteria
This role would be suitable for an individual who has:
- Experience of delivering corporate support functions.
- Ability to identify and analyse problems and work with others to solve them.
- Robust familiarity with project management tools and frameworks, including proficiency with planning tools such as Excel and MS Planner.
- A track record of negotiating, networking, and influencing effectively across multiple stakeholders, including at varying levels of seniority. You will be able to build and maintain positive relationships to reach mutually beneficial outcomes.
- The ability to work proactively and at pace, maintaining an enthusiasm for continuous improvement.
- Ability to travel between DBT’s UK sites, including occasional overnight stays.
Desirable Criteria
- Prior experience of delivering corporate support in an office environment.
- Change Management qualification.
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Changing and Improving
- Working Together
- Managing a Quality Service
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including ethnic minorities, people with a disability, and people with gender diverse identities.
Please refer to the attached candidate pack for further information on our benefits.
Things you need to know
Selection process details
Interviews for this vacancy will be conducted virtually. We will, however, consider in-person interviews by exception.
Please ensure that you check your emails regularly as all updates from us will be sent to you this way.
To apply for this post, you will be asked to complete the following as part of the online application:
- A CV setting out your career history, with key responsibilities and achievements. Provide employment history that relates to the essential criteria, and that any gaps in employment history within the last 2 years are explained. The CV should not exceed more than 2 x A4 pages.
- A Personal Statement explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential criteria.
It is likely that the sift will take place 1-2 weeks after the closing date and interviews 3-5 weeks after the closing date though this is subject to change.
Reasonable Adjustments
We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process. In order to request an adjustment:
Complete the ‘Assistance required’ section on the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process.
Alternatively contact the Government Recruitment Service at DBTrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Candidate Support
You may want to join a virtual Candidate Support Session. These sessions include helpful tips and advice on the recruitment process, from application to interview.
Please see attached Candidate Pack for further information on: Diversity and Inclusion; Benefits; Learning and Development; Working Patterns and what we deliver as a department.
Further Information:
- A reserve list may be held for a period of 12 months from which further appointments can be made. Reserve Lists will be for each location and appointments made in merit order based on location preferences.
- Any move to the Department for Business and Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments.
- The Department will not consider sponsoring a visa or issuing a Certificate of Sponsorship. We are unable to offer advice on any Visa and Immigration cases.
- New entrants are expected to join on the minimum of the pay band.
- Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty. Any applicant who has details held on the IFD will be refused employment.
- A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
- Terms and Conditions are attached. Please take time to read the document to determine how these may affect you.
- Please note – the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role.
- This role may be considered as a secondment opportunity. Please reach out to the hiring manager listed at the bottom of this advert to discuss.
- Candidates that do not quite meet the standard for this role may be offered a position at a lower grade.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
In order to process applications without delay, we will be sending a Criminal Record Check to Access NI on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Access NI confidential checking service telephone: the Access NI Helpline on 0300 200 7888 and ask to speak to the operations manager in confidence, or email accessni@ani.x.gsi.gov.uk
Vetting
The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Sarah Moore
- Email : sarah.moore@businessandtrade.gov.uk
Recruitment team
- Email : dbtrecruitment.grs@cabinetoffice.gov.uk
Further information
If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DBT by email: Resourcing@businessandtrade.gov.uk.
If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.
For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints.
