Head of Digital Delivery Fraud and Error; and Head of Digital Delivery Debt
Department for Work and Pensions
Apply before 11:55 pm on Monday 13th January 2025
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About the job
Job summary
Are you a confident exceptional and authentic leader, with the ability to build, inspire and engage multidisciplinary teams to deliver results? Then this is the role for you.
This is an exciting time to join DWP Digital and the Department for Work and Pensions. We are on an important journey that requires skilled and dedicated individuals to help us progress. Each member of our team contributes to the transformation, enhancement, and adaptation of crucial services, that support millions of customers every day.
As a leader in government digital transformation, our work is demanding but satisfying, impacting lives nationwide. In these roles, you'll use your skills to help people and contribute meaningfully to society's future, working on some of the most valuable and digitally ambitious projects around.
Come join via the virtual engagement session where you will get an opportunity to hear directly from the vacancy holder, Cheryl Stevens on 19th December 16:15 Join live event
What it’s like working in DWP?
Job description
DWP is looking to fill both the Head of Digital Delivery Fraud & Error; and the Head of Digital Delivery Debt role in the Digital directorate.
The role of Head of Digital Delivery Fraud & Error is crucial to DWP’s transformation. DWP serves a population of 22 million people providing a range of complex benefits which support people at various points in their life. This means that some fraud and error will be present. Our services enable the prevention and detection of fraud and error within the benefits system quickly and efficiently. As the welfare state changes shape, so does the nature of fraud and error.
The role of Head of Digital Delivery Debt is crucial to DWP’s transformation. This critical leadership role will lead in delivering against our ambitions and ensuring that we will continue to recover money owed to DWP in a fair and sustainable way that ensures our customers are engaged throughout their payments. This role is an exceptional and unique opportunity to play a key part in creating the future of digital government; to transform service delivery throughout DWP and to improve people’s lives.
Please see the candidate pack attached to the advert for key responsibilities.
Digital Hub Locations are Birmingham, Blackpool, Manchester, Leeds, Sheffield and Newcastle. The teams that report into this role are predominately based in Blackpool and Manchester. There is an expectation to travel at least once a week to an office where teams are based.
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Person specification
The successful candidate must be able to demonstrate their knowledge, experience and skills against the following essential criteria:
- An exceptional and authentic leader, with the ability to build, inspire and engage their teams to deliver results, even in times of ambiguity
- Leading a scaled agile environment where your success depends on influencing and managing cross-team dependencies, as well as setting consistent and predictable ways of working on your own
- Successful track record of delivering real business value, in increments, in line with user needs. Proven experience of managing and delivering change in a complex environment
- Strong evidence of building excellent stakeholder relationships, creating wide ranging network across organisational boundaries that supports collaborative working across teams and enables issues to be surfaced early for effective resolution
- Strong financial acumen and a genuine motivation to deliver true value for money.
Desirable criteria:
- An understanding of Fraud and Error or Debt would be desirable .
Benefits
DWP have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Things you need to know
Selection process details
If you think you have the experience and energy to take on these stretching and demanding roles, we would be very keen to hear from you.
To apply for this post, you will need to complete the online application process outlined below:
- A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years;
- A personal statement (maximum 1250 words) explaining how you consider your personal skills, qualities, and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification.
For more information about the roles and the applications process, please see the candidate pack attached.
Feedback will only be provided if you attend an interview or assessment.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
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Contact point for applicants
Job contact :
- Name : DWP Senior Recruitment
- Email : Senior.recruitment@Dwp.gov.uk
Recruitment team
- Email : Senior.recruitment@Dwp.gov.uk
