User Researcher & Senior User Researcher

HM Land Registry

Apply before 11:55 pm on Wednesday 8th January 2025

 

Details

Reference number

381332

Salary

£38,427 - £44,081
(Croydon HEO £42,345 , SEO 48,124)
A Civil Service Pension with an employer contribution of 28.97%

Job grade

Higher Executive Officer
Senior Executive Officer
HEO & SEO

Contract type

Permanent

Business area

HMLR - Transformation and Technology

Type of role

Analytical
Digital
Information Technology
Market Research

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

5

Contents

Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 3BH : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG2 1AW : Peterborough, East of England, PE1 1QF : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR

Job summary

It is an exciting time for HM Land Registry as we continue on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data.

We are now looking for 3 User Researchers and a 2 Senior User Researchers to help us design, plan and carry out research to support and inform HM Land Registry digital services.

Find out more in our video: 

Job description

HEO User Researcher 

User researchers design, plan and carry out research to support and inform HMLR’s digital services. Your job is to collect insights about the needs and experiences of public digital service users, and help your team understand the people who use the services we provide, and so to build better government services. Your
research will inform policy, strategy, service, content and interaction design, ensuring our services work well for users and achieve their policy intent.

SEO Senior User Researcher

As a Senior User Researcher, you will shape how we scope, design and carry out research activities with users to help our teams build a deep understanding of the people that use their services. Your research will inform policy, strategy, service, content and interaction design, ensuring our services work well for users
and achieve their policy intent. You will plan and lead research on larger teams and more complex services, working with product managers and service designers to help shape service propositions, whilst working directly with the Head of User Research and Lead User Researchers to align user research activity.



Person specification

For the complete list of essential criteria and further information about the roles, please see the attached candidate pack.

For more information about what it's like to work here please see the following links:

https://hmlandregistry.blog.gov.uk/2022/11/09/why-work-in-it-at-hm-land-registry/

Building our digital capability through Communities of Practice

Alongside your salary of £38,427, HM Land Registry contributes £11,132 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people.  They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

  • We have integrity– we value honesty, trust and doing the right thing in the right way.
  • We drive innovation– we are forward-thinking, embrace change and are continually improving our processes.
  • We are professional– we value and grow our knowledge and professional expertise.
  • We give assurance– we guarantee our services and provide confidence to the property market.

Please click here for further information on our rewards package: https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Ability and Experience.

We want to keep this process as easy as possible for you so complete the short application form and the online verbal reasoning test. Please ensure you give yourself plenty of time after the test to complete the full application form.  If you are successful then cut and paste your CV to include your qualifications, career history, skills and experience when prompted. We ask that you do not include any personal details. Please also complete the Personal Statement section (in up to 1000 words) detailing why you think you are suitable for the role and demonstrating how you meet the essential criteria listed in the pack. 

Please tell us which grade you are applying for on the application form. If you apply for the SEO role we may consider you for the HEO role and invite you to interview accordingly.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place once we have received your application and if successful at shortlisting stage, you will be invited to attend a virtual, blended interview which will be held through MS Teams.

We will also test some strengths as part of the interview as well as the criteria listed in the person specification slides in the attached candidate pack. More details will be issued on invite to interview. The best way to prepare for strength questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working - https://www.gov.uk/government/publications/success-profiles

You may refer to notes within your video interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

If you would like further information about the use of your personal data, please click on the link below:

Job Applicant Personal Information



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Jordan Lloyd
  • Email : jordan.lloyd@landregistry.gov.uk

Recruitment team

  • Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments

User Researcher and Senior User Researcher Candidate Pack Opens in new window (pdf, 1755kB)

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