HMRC Welsh Language Translator
HM Revenue and Customs
Apply before 11:55 pm on Wednesday 18th September 2024
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About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
The Welsh Language Unit is part of the wider Chief Digital and Information Office, who are currently working towards the largest digital transformation in Government history. Hence why this is a fantastic time to join HMRC.
The thing that makes us stand out is our devotion to providing a fantastic service, along with engaging and bettering our workforce along the way. You will be provided with full training, and supported along your career path within the Civil Service.
Job description
The role involves using modern software packages to aid the translation of various documents in several different electronic formats, as well as discussing and helping to decide on new terminology and written style. There will also be regular opportunities to get involved in a wide variety of translation projects. This will broaden your experience of customer management and demand, translation software and terminology, and how we provide our Welsh language services. You will be provided with comprehensive and structured training that will help you develop these skills.
To support this you will need to have excellent communication skills, be able to produce quality translations, and be forward thinking with a positive attitude and willingness to learn.
Person specification
Responsibilities will include the following:
- Produce high quality English/Welsh translations of all HMRC material - to agreed standards, and within agreed turnaround deadlines - including correspondence, forms, leaflets, web content and online services, as well as some ministerial information.
- Proof-read colleagues' and own translations in a timely way - always considering all deadlines involved.
- Make full and proper use of our translation memory software, ensuring that it is populated with quality translations (training will be provided).
- Assist in researching and assimilating terminology used in a wide range of subjects, updating and improving your linguistic and technical knowledge as necessary.
- Look for opportunities to provide the best possible service for our customers and the Department by demonstrating flexibility when approaching new and changing work priorities, and by producing translations in the most cost-effective way.
- Strive to improve the quality of our services - with the vision of always putting the customer first - reinforcing the importance of the customer’s experience of HMRC’s Welsh language services.
Essential Criteria:
You will have:
- Excellent language skills (Welsh and English).
- Degree in Welsh or equivalent Welsh language qualification or experience in Welsh language translation.
And you should have good knowledge and experience of:
- Welsh translation processes, software and resources (both on paper and online).
- Prioritising workloads and communicating effectively.
- Welsh language customers’ requirements.
Desirable Criteria:
- Membership of Cymdeithas Cyfieithwyr Cymru (Association of Welsh Translators): English > Welsh.
- Sound knowledge of various formats in which Welsh translations are required (e.g. Word, Excel, PDF, HTML, etc).
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Technical Skill - Welsh Language Translation
- Written Test - Welsh Language Translation
Benefits
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
How to Apply
As part of the application process, you will be asked to provide the following:
- A CV outlining your employment history, qualifications, relevant skills and experience for the role. Your CV will be scored against the experience required outlined in the advert
- You will also be asked to provide a 1,000 word (maximum) Personal Statement outlining your qualifications, skills and any experience as a Welsh language translator. This information should also show how you meet the responsibilities and essential criteria specified in the job advert.
Further details around what this will entail are listed on the application form.
Sift
At sift both your CV and Personal Statement will be assessed with successful candidates being invited to interview.
Please note both your (CV and Personal Statement) must be submitted in Welsh in its entirety. Any applications received not entirely submitted in Welsh, are unable to be considered.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
Interviews will focus on your application, your skills, knowledge, experience, and the essential criteria along with the selected behaviours:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
Should you be invited to an interview, during the panel interview we will ask questions that let you demonstrate your experience and skills relevant to the role. We will also discuss what you can bring to the role, and ask you to talk through examples of your accomplishments.
When preparing to apply and (if shortlisted) to attend an interview, you should also be aware:
- a written test will be undertaken on your Welsh language translation skills immediately after the interview.
- the interview will be in Welsh and English, and will concentrate on your experience, the essential criteria, skills, knowledge and behaviours required for this role.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Successful applicants will be expected to attend the office on a hybrid working basis.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Gareth Williams
- Email : gareth.w.williams@hmrc.gov.uk
- Telephone : 07796566525
Recruitment team
- Email : ubsrecruitmentexcellence@hmrc.gov.uk
Further information
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
