Accessibility statement for Civil Service Jobs

This accessibility statement applies to the Civil Service Jobs website, which includes the job board, application forms, and application centre. This statement does not apply to online tests which may be used during the recruitment process, however the reasonable adjustments for online tests guide includes accessibility information. This statement does not apply to digital identity checks which may be used during the recruitment process.

This website is run by the Cabinet Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Documents and attachments used in job adverts should be accessible, although if this is not the case, you should request an alternative from the recruitment team listed in the advert
  • videos or images may not have captions or alternative text
  • digital identity checks may not be able to be used by screen reader software (alternative ways of checking identity can be used)
  • some digital identity checks require a smartphone to complete

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will provide an initial response within 2 working days.

If your enquiry is about a specific job or application, you can also contact the recruitment team for the advertising organisation.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact support.csjobs@cabinetoffice.gov.uk


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Cabinet Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • There are some instances of headings or focus where the colour contrast between text and background colour is not sufficient. This fails criterion 1.4.3 (minimum contrast) and 1.4.11 (non-text contrast).
  • There are some pages with an incorrect heading structure, and some forms where labelling is inconsistent. These issues make it difficult for screen reader users to understand and navigate page layout. This fails criterion 1.3.1 (information and relationships).
  • There are places where keyboard users may find it difficult to navigate through non-visible elements because the focus order is unclear. This fails criterion 2.4.3 (focus order).
  • In the job search pages, some buttons are not programmatically associated with descriptive labels, which means that screenreader users may find it difficult to identify the purpose of the buttons or relationship with surrounding information. This fails criterion 2.4.6 (heading and labels).

We plan to resolve these issues by March 2025.

Content that’s not within the scope of the accessibility regulations

Preparation of this accessibility statement

This statement was prepared on 10 September 2020. It was last reviewed on 24 September 2024.

This website was last tested in July 2024. The test was carried out by the Digital Accessibility Centre, with later testing by Cabinet Office staff. The tests were conducted on common candidate tasks, including applying for a job, reviewing application feedback, scheduling an interview, and completing pre-employment checks.

Last updated: 23 October 2024