Process Improvement Maturity Lead
Department for Business and Trade
Apply before Midday on Monday 21st October 2024
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Architecture and Data
Information Technology
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
About us
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission.
About the role
DDaT is embarking on a significant programme of governance and assurance improvement across our technical estates. This role sits at the heart of these initiatives and will have responsibility for implementing an already advanced Technical Services Improvement Plan, but also for assessing those plans and evolving them where appropriate, using either ITIL aligned processes or similar best practice methodologies. It will involve ensuring accurate documentation, managing stakeholders who want different, sometimes conflicting outcomes from the same process, and engaging across DDaT and wider DBT.
About you
You'll be proactive but thoughtful, well versed in the challenges you will face when rolling out a Technical Services Improvement Plan. You will manage technical and non-technical stakeholders respectfully but firmly and be able to see complicated tasks through to completion. You will be quality and outcome focused, able to understand when to gather more information and when to act and pride yourself in making considered decisions.
Job description
Main responsibilities
- Lead on the creation and implementation of a Service Improvement Plan, focused initially on Technical and Support Services. This will include identifying and developing improvements to the plan itself based on your own experience of best practice, and defining and evolving Governance
- Fully document relevant processes and ensure they are agreed to by all relevant stakeholders. You will need to be able to manage active and reactive conversations, know when to escalate, and know when to act
- Be a senior Subject Matter Expert in a small team of Improvement Architects identifying problems in the team and ensuring you give constructive and adaptive feedback geared towards achieving successful outcomes
- Engage with Third Party providers where appropriate to ensure plans are seen through to completion
- Proactively support the wider rollout of Governance principles in our Technology Estate, being able to assure standards
Person specification
Skills and experience
It is essential that you have:
- Experience creating and implementing Service Design and Improvement programmes
- Extensive experience in designing and implementing ITIL aligned processes with an awareness of CMMI
- Managing a wide variety of stakeholders with conflicting priorities
It is desirable that you have:
- Experience with implementing Configuration Management Databases in a major tool, e,g. ServiceNow
- ITIL Foundation, or better, Qualified
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Things you need to know
Selection process details
How to apply
As part of the application process you will be asked to upload a 2-page CV which outlines your experience, skills and fit for the role, and to complete a short, pre-recorded video screening interview (alternately you can provide written answers to questions). Inspire People will assess your application against the essential criteria listed above to compile a longlist of applications, which will then be sifted by DBT hiring managers. If you are successful, you will be invited to interview.
DBT sift will be from week commencing: 28th October 2024
Interviews will be from week commencing: 4th November 2024
Please note these dates are indicative and may be subject to change.
How we interview
At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework. This role is mapped to Lead improvement Architect.
Technical Skills
- Governance and Assurance
- Making and Guiding Decisions
- Problem Definition and Shaping
- Communicating between the Technical and the non-Technical
Behaviours
- Seeing the Big Picture
- Making Effective Decisions
- Communicating and Influencing
How we offer
Offers may be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for.
This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.
Checks will also be made against:
- departmental or company records (personnel files, staff reports, sick leave reports and security records)
- UK criminal records covering both spent and unspent criminal records
- your credit and financial history with a credit reference agency
- security services record
- location details
More about us
This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.
Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog!
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : ddat.recruitment@businessandtrade.gov.uk
- Email : ddat.recruitment@businessandtrade.gov.uk
Recruitment team
- Email : ddat.recruitment@businessandtrade.gov.uk
Further information
