IT Systems Manager
Centre for Environment, Fisheries and Aquaculture Science
Apply before 11:55 pm on Thursday 17th October 2024
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About the job
Job summary
A successful applicant will be working in the Cefas IT Services Group as part of Cefas IT System Management and Support Team.
Communicating with internal and external customers to progress and resolve service-related problems and tasks as well as assisting in the management, delivery and support of Cefas IT Services and systems.
As part of the Systems Management and Support Team opportunities and training will be available to develop skillsets, gain a wider knowledge of CEFAS IT systems that are offered and potentially progress in other roles within the team and IT Services Group.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
See us here: Welcome to Cefas (youtube.com).
Job description
The post resides within the CEFAS IT Support Team providing first and second line support and operational management services for all internal and external Cefas IT customers.
Your main duties and responsibilities will include, but are not limited to:
- Triaging, recording, analysing, and resolving problems associated with Cefas' IT infrastructure and systems.
- Operational management and administration of Cefas IT systems and services.
- End user management, support and administration services including access to services, adding, and removing users and installation and configuration of end user hardware & software where necessary.
- Innovative working and contributing to the improvement of existing systems and processes and aiding in development of new services by working with IT Systems Managers and Architects.
- Management and liaison with third party suppliers on deliverables and support issues.
The team operates a shift based working pattern starting at no later than 8 am and finishing at 5pm.
In addition, Cefas reserves the right to ask staff to take on additional duties and responsibilities which are commensurate with their grade. Team Leaders and management will have a discussion with staff to explain the changes that are to be made. A new job description will be issued if required.
Person specification
The following are essential criteria required for this role and you must be able to demonstrate your skills and experience in the following areas:
- Excellent customer liaison skills and an understanding of how to manage relations with customers.
- Ability to work under pressure and to organise themselves to meet fast-paced deadlines.
- The motivation to deliver high quality technical services and products to targets.
- Good team worker targeted on achieving joint goals, able to give and receive praise and constructive criticism.
- Exercise a flexible approach to occasional out of business hours working in accordance with business need.
- Enthusiasm to develop and widen experience and knowledge, learning and using any new skills needed to provide services to customers.
- Experience in a similar customer service environment.
- Experience of supporting Microsoft Windows and Office suite products.
- Experience of diagnosing PC hardware/software faults.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Working Together
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
- Methodical approach to troubleshooting technical issues adhering to ITIL guidance where possible.
- Ability to learn and adapt to ever changing IT developments via a natural aptitude to learn and develop new skills.
- Experience of working to ITIL or other Quality Management systems e.g. ISO9001:2008.
Benefits
- Generous annual leave entitlement – Cefas offers 25 days' annual leave on entry (rising to 30 days over first 5yrs) for full-time new entrants to the Civil Service Employees receive 8 public holidays a year, plus an additional day to mark the King's birthday.
- Access to learning and development tailored to your role.
- A working environment that supports a range of flexible working options.
- A working culture which encourages inclusion and diversity.
- Eligible to join the Civil Service Pension scheme – more information can be found on the CSP website http://www.civilservicepensionscheme.org.uk/
- Staff recognition vouchers.
- In-year award scheme.
Things you need to know
Selection process details
Application Process
As part of the application process you are asked to provide a CV (job history, qualifications, past skills and experience), a 750-word Personal Statement on how you meet the essential criteria as stated in the person specification section, and a 250-word statement on how you meet the advertised lead behaviour – Communicating and Influencing.
Further details around what this will entail are listed on the application form.
- For guidance on Civil Service Success Profiles, this video tells you what you’ll need to provide throughout the assessment process with supporting guidance on each step. Link – Success Profiles
- For guidance on how to construct your CV, you are encouraged to visit Civil Service Careers. Link - CV
- For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Link – Statement
- For guidance on how to construct your lead behaviour statement, you are encouraged to visit Civil Service Careers. Link – Behaviours
Sift
The sift panel will use the information in your CV and Personal Statement to assess your experience and how you meet the essential criteria as stated in the person specification section. The sift panel will also assess the lead behaviour statement – Communicating and Influencing.
Should a large number of applications be received, an initial sift may be conducted using the lead behaviour – Communicating and Influencing. Candidates who pass the initial sift may be progressed to a full sift or, progressed straight to assessment/interview.
Sift and interview dates to be confirmed.
Interview
If successful at application stage, you will be invited to interview where you will be assessed on the three advertised behaviours, three advertised technical skills, your experience (as stated in the person specification section) and strengths.
You may also be asked to prepare a presentation or undertake an exercise. If this is the case, you will receive further information with your invitation to interview.
Please be aware that at this time, interviews will be held remotely via Microsoft Teams.
If scores are equal following interview, an assessment of the lead behaviour – Communicating and Influencing will be used by the panel.
Location
As part of the pre-employment process for this post, successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s)
Where the location is ‘National’ the successful appointee should discuss and agree an appropriate contractual location in line with both Defra’s location policy and site capacity, prior to proceeding with pre-employment processes.
Successful applicants currently employed by the hiring Defra organisation for this post may choose to remain in their current contractual location or may choose to change contractual location to one of those listed above. This should be discussed and agreed prior to proceeding with pre-employment processes.
The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations.
Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.
The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.
Defra includes the core department, APHA, RPA, Cefas and VMD.
Please be aware that this role is based at our main location in Lowestoft/Weymouth
Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.
Merit Lists
Where more than one location is advertised, candidates will be posted in merit order by location. You will be asked to state your location preference on your application.
Salary
New entrants are expected to start on the minimum of the pay band.
Visa Sponsorship Statement
Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional
Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Criminal Record Check
If successful and transferring from another Government Department, a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Internal Fraud Database Check
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Childcare Vouchers
Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Cally Wiles or Alec Wilson
- Email : resourcing@cefas.co.uk
Recruitment team
- Email : defrarecruitment.grs@cabinetoffice.gov.uk
Further information
Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click https://civilservicecommission.independent.gov.uk/contact-us/ to visit Civil Service Commission.
