Incident Control & Business Continuity Manager
HM Revenue and Customs
Apply before 11:55 pm on Monday 7th October 2024
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About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Are you a resilient problem-solver with a passion for safety and business continuity? We're seeking an experienced Incident Control & Business Continuity Manager to join our Estates Workplace Operation team in East Kilbride, Scotland. This critical role will oversee day-to-day incident control and business continuity readiness for our Specialist Site, ensuring all HMRC Lines of Business and Other Government Departments can effectively respond to incidents and recover operations swiftly.
As a key figure in our resilience and safety strategy, you'll lead emergency responses, develop robust continuity plans, and collaborate with a diverse range of stakeholders. If you thrive in a dynamic environment and have a proven track record in incident management or business continuity, we want to hear from you.
Job description
As our Incident Control & Business Continuity Manager, you will:
- Spearhead all aspects of fire safety, ensuring compliance with departmental and legal requirements.
- Take charge during emergencies, making critical decisions to ensure occupant safety.
- Lead and develop the Incident Control Team, providing continuous support and training.
- Collaborate with emergency services and internal stakeholders during incidents.
- Drive counter-terrorism activities in line with departmental standards.
- Oversee the development and testing of Business Continuity Plans across all Lines of Business.
- Prepare and run Business Continuity exercises to maintain operational readiness.
- Conduct regular building safety checks and address identified issues promptly.
- Participate in the Regional Health and Safety Committee.
- Provide expert guidance on Incident Control and Business Continuity to all departments.
- Monitor safe occupancy and ensure protection against terrorist threats.
- Build and maintain professional relationships with customers and third-party suppliers.
- Interpret and apply relevant statutory legislation to inform decision-making.
Person specification
Essential Criteria
- Substantial recent experience in an incident management and/or business continuity role.
- Strong leadership skills with the ability to take charge in high-pressure situations.
- Excellent communication and stakeholder management abilities.
- In-depth knowledge of fire safety regulations and emergency procedures.
- Proven ability to develop and implement business continuity plans.
- Experience in conducting risk assessments and safety drills.
- Ability to interpret and apply relevant legislation and regulations.
Desirable Criteria
- Relevant qualifications in business continuity, emergency management, or a related field.
- If not already held, you must be willing to obtain Certificate of the Business Continuity Institute (CBCI) or equivalent Business Continuity qualification within 24 months of take up duty.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Leadership
- Making Effective Decisions
Benefits
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Selection process details
How to Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history.
- A 500-word personal statement.
Your CV should cover your job history and will be scored against the roles and responsibilities outlined in the advert.
Your personal statement should detail how your experience matches the roles and responsibilities outlined in the job description and how it meets the essential criteria mentioned, providing evidence to support.
Further details around what this will entail are listed on the application form.
Sift
At sift, your CV, and your personal statement will be assessed with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place face to face. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 370829 & vacancy closing date 07/10/2024’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Julie Sharpe
- Email : julie.sharpe@hmrc.gov.uk
- Telephone : 07741183689
Recruitment team
- Email : ubsrecruitmentexcellence@hmrc.gov.uk
Further information
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
