HMCTS Bailiff - Wrexham Law Courts (County) (Ref: 90459)
HM Courts and Tribunals Service
Apply before 11:55 pm on Wednesday 25th September 2024
Details
Reference number
Salary
Job grade
Contract type
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
Job description
Proud to Serve. Proud to keep justice going.
As a Bailiff you will play a vital role working on the front line, dealing with people who are at some of the most challenging points of their lives.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
If you have excellent customer service skills, prefer working away from an office, enjoy working by yourself or in a small team and like your days to be varied and flexible, then working as a bailiff may be the job for you.
To be a successful Bailiff, you will be an excellent communicator. You need to be able to swiftly assess circumstances, adapt accordingly and be a confident leader in emotionally charged situations. You will be able to plan your days to manage your workload but should be adaptable.
As a Bailiff you will be visiting people in their homes and businesses, you must be able to calmly explain why you are visiting and what options are available to help resolve matters. You must be able to demonstrate empathy for court users, be non-judgmental but focussed on carrying out your role whilst fully respecting the customers that you meet.
This is a fantastic opportunity to be part of a supportive team. Our work is varied and rewarding, attracting people from all backgrounds and walks of life. You will receive full bailiff training which includes training on the Court Management systems and further supported with mentoring from an experienced member of staff whilst out in the field.
Not to be confused with private Bailiffs, this role gives you the opportunity to make a difference in HMCTS and develop your career within the Civil Service.
So, what do we need from you?
- A driving licence,
- A road worthy vehicle is essential for the role.
- There is some computer use (inputting, e-mails, for example) so computer skills to undertake work at the level required is also required.
- Great communication skills – both written and verbal
- Commitment to providing a brilliant service for our customers
- Ability to handle difficult conversations
- Ability to provide information, quickly and clearly
- A real passion for supporting and helping people
Driving is an essential part of the job role. You must be fit to drive and have a valid EU or UK Driving licence. You must have access to and be able and ready to use your own car for work purposes. We will not be able to progress you to appointment if you do not have a vehicle at the point of offer. If you have a UK licence, after completion of your probation period, you have the option to take part in the Department’s car leasing scheme.
Please note; (i) for insurance purposes, drivers of lease vehicles, pool or hire cars must have a UK driving licence for over 12 months (ii) Drivers using their own car must have insurance for work related travel; and (iii) all work mileage is paid for in accordance with the allowances in place, as amended from time to time.
We give you the option of using your own car or, following successful completion of your probation period, a lease car, (UK driving licence required for a lease car). Fuel allowances are paid. You will receive full PPE and safety training to give you the knowledge and confidence to conduct your bailiff duties successfully. You should be familiar with using IT and be comfortable with receiving training on the courts case management systems.
Regular travel will be required across North East Wales, Welshpool and Newtown in Dyfed Powys.
For a full job description, please read supporting document 1 included below before applying
Person specification
Licences
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Managing a Quality Service
Benefits
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Things you need to know
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : SSCL Recruitment Enquiries Team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
- Telephone : 0845 241 5359
Recruitment team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
Further information
