Head of Fraud Prevention & Compliance

HM Revenue and Customs

Apply before 11:55 pm on Monday 11th November 2024

 
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Details

Reference number

375092

Salary

£76,000
A Civil Service Pension with an employer contribution of 28.97%

Job grade

SCS Pay Band 1

Contract type

Permanent

Business area

HMRC - CCG - Risk & Intelligence Services

Type of role

Analytical
Intelligence
Investigation
Operational Delivery
Risk Management
Senior leadership

Working pattern

Flexible working, Full-time, Job share

Number of jobs available

1

Contents

Liverpool, Manchester, Preston

Job summary

The purpose of the Head of Fraud Prevention and Compliance role is to lead the Preventive Risking function, ensuring robust controls are in place to:

  • Protect HMRC’s repayment regimes from criminal attack and prevent fraudulent repayments,
  • Operate a large scale risking and analytical capability to manage the multiple types of Compliance risks that arise from customers who claim repayments 
  • Develop new enterprise-wide capability to deliver a near-real time upstream risking capability to prevent non-compliance.

The role responsibilities are:

  • Setting strategic direction for the Preventive Risking function, which is an enterprise capability for HMRC.
  • Leadership of a large, operational, and multi-faceted function of circa 370 FTE based in Liverpool, delivering stretching targets to protecting £100msof revenues annually, whilst delivering high quality customer service levels. 
  • Designing and implementing enterprise-wide strategies and controls to prevent and counter criminal attacks on HMRC’s repayment regimes.
  • Building analytical and technological capability techniques to strengthen risking controls.
  • Developing a new enterprise-wide, real time risking capability in our Digital Services to help and support customers to get their tax obligations correct as they interact with us online.
  • Leading engagement across HMRC and with Government Digital Service to establish effective counter fraud controls in the new One Login for Government.

Job description

The post holder will have accountability for:

  • Delivering an effective enterprise wide strategy to prevent revenue losses from criminal attacks to HMRC repayment systems.
  • Preventing non-compliance across all main HMRC repayments regimes.
  • Delivering a large scale operational function risking >£100bn of repayment claims annually across the major HMRC repayment regimes
  • Delivering customer service level commitments to ensure timely repayments to legitimate customers.
  • Leading circa 370 people

Person specification

We're seeking a dynamic and experienced Head of Fraud Prevention & Compliance to join our team at HMRC. In this high-profile role, you'll be responsible for safeguarding billions of pounds in revenue while delivering exceptional customer service.

The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria.

Essential Criteria:

  • Enterprise Leadership: Experience in shaping and setting enterprise level direction, demonstrating ability to align operational needs with broader organizational goals.
  • Operational Delivery and Leadership: Proven track record in leading a large-scale operational function and people, achieving sustainable performance and quality of service.
  • Data and Analytical application. Senior experience of building and applying data and analytical capability to drive innovation and performance.
  • Stakeholder Management: Excellent interpersonal and communication skills, with experience of positively influencing a wide and diverse group of senior stakeholders.

Desirable criteria:

  • Experience working in a fraud and / Compliance environment, within a legal and regulatory framework.
Alongside your salary of £76,000, HM Revenue and Customs contributes £22,017 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

As a Civil Service employee, you’ll be entitled to a large range of benefits.

This includes:

  • 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years’ service. This is in addition to your public holidays.
  • This will be complemented by one further day paid privilege entitlement to mark the King’s Birthday.
  • Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle.
  • Flexible working patterns and access to Flexible Working Schemes allowing you to vary your working day as long as you work your total hours.
  • A competitive contributory pension scheme that you can enter as soon as you join and where we will make a significant contribution to the cost of your pension. Your contribution comes out of your salary before any tax is taken and will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.
  • Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers.
  • Use of onsite facilities (where applicable).
  • Occupational sick pay.

Selection process details

To apply for this post, you will need to complete an online application by submitting the following:

  • A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
  • A Statement of Suitability explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the criteria in the person specification.

Your CV and Statement of Suitability should reflect your most relevant and recent skills and experience in relation to the role. Therefore, we recommend that each document is no more than two A4 pages long.

By not submitting a CV and a Statement of Suitability will mean we only have limited information to assess your application against the person specification. Please ensure both documents contain your full name.

Shortlist

An application pre-sift will be conducted by the SCS Recruitment Team followed by an in-depth review by the Vacancy Holder and Panel.

The panel will assess and select applicants who demonstrate the best fit with the role by considering the evidence provided against the criteria set out in the Person Specification. Failure to address any or all of these may affect your application. The closing date for applications is Monday 11th November 2024 and a shortlist decision is expected to be made by 22nd November 2024. All candidates will be notified of the outcome shortly afterwards.

All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.



Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Sarah Hawes
  • Email : scs.resourcing@hmrc.gov.uk

Recruitment team

  • Email : scs.resourcing@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

Attachments

Head of Fraud Prevention & Compliance - Candidate Pack Opens in new window (pdf, 1397kB)

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