A2/AO Administrator in the Personal Insolvency Team
Insolvency Service
Apply before 11:55 pm on Sunday 10th November 2024
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About the job
Job summary
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!
This is an exciting opportunity to join a busy operational delivery team providing administrative and customer service functions across a range of different services provided to the public by the Business Services Division
Job description
As an administrative officer in the Personal Insolvency Team you will be working with colleagues to process applications for debt relief and answer queries from customers, including members of the public and debt advice organisations
Responsibilities
This role provides the opportunity to gain first-hand knowledge and skills in the following areas:
- Working as part of an administration support team managing a variety of work tasks including processing claims and applications from the public.
- Providing excellent customer service.
- Answering a broad range of customer enquiries.
- Inputting and updating information on office databases and case management systems.
The operational delivery profession is varied and involves working on the front line in different public-facing environments. You will be dealing with different types of customers and delivering a range of public services, but the skills and behaviours you’ll develop will be transferable whatever you do.
Person specification
We are looking for team members who can demonstrate the following skills and experience:
- Organisational skills. You can organise yourself and your work to make sure you meet deadlines and targets. You will understand how to prioritise your work so nothing is missed.
- Interpersonal skills. You have good written and verbal communication skills and experience of how to explain things clearly and accurately to a customer
- The ability to work as part of a team. You will understand the need to work flexibly as part of a team and help your colleagues whenever this is needed, in order to achieve deadlines.
- IT skills. You will have a experience of working with MS office applications, including Outlook, Word and Excel
Benefits
We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:
- flexible working arrangements and flexi-time
- full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
- in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
- competitive maternity, paternity and parental leave
- 5 days paid leave for learning and development
- 5 days paid for volunteering
- a Cycle to work scheme
- staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life
- a Civil Service Pension with an average employer contribution of at least 28.97%
Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk
Things you need to know
Selection process details
As part of the application process, you will be asked to complete a CV and a 750 word personal statement. Further details around what this will entail are listed on the application form.
Your personal statement should be no more than 750 words and should explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria and our values within the person specification.
We will test your experience as part of the sift process, and if successful, you will be invited to a short interview where we will test your experience and strengths. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed.
Expected Timeline (subject to change)
Sift – w/c 11/11/2024
Interview – w/c 25/11/2024
Location - MS Teams
Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Transforming Workplaces
The Insolvency Service is currently delivering an exciting five-year transformation project that started in April 2022 which will define our future direction supporting a gradual migration to a Regional Centre model combined with smarter ways of working. As part of this, transforming our estate will align us with the government modernisation programmes making The Insolvency Service a great place to work.
We are letting you know about our future plans because if you are joining the Insolvency Service and are recruited into an office over the next five years that is not one of the Regional Centres, you will be expected to move to one of the Regional Centres in the future. This move would not attract financial assistance.
The 11 Regional Centres are : Birmingham, Cardiff, Croydon, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle, Nottingham and Stratford.
Hybrid Working
Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.
Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via Insolvencyrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Catherine Dooley
- Email : Catherine.Dooley@insolvency.gov.uk
Recruitment team
- Email : InsolvencyRecruitment.grs@cabinetoffice.gov.uk
Further information
