Senior Performance Analyst
Companies House
Apply before 11:55 pm on Wednesday 13th November 2024
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About the job
Job summary
We are seeking an experienced and enthusiastic Senior Performance Analyst to join our fantastic Performance Analysis team. This is an exciting opportunity in our Digital & Technology Directorate where you will be helping to design and deliver quality digital services for the millions of users of our services.
You will perform a critical role in digital service teams, working closely with our other professions such as user research, design, product and development. You'll create data driven hypotheses and performance frameworks to iterate, improve and test services and provide collective insights. You will be responsible for communicating analysis and insight across the teams that create and manage Companies House digital services. We are currently undergoing a period of organisational transformation. Delivering at pace and adapting your priorities will be key, as will collaborating with others and engaging with stakeholders within and outside of our organisation.
You will be a confident and experienced performance analyst with strong interpersonal skills who enjoys working in a user-focused, agile environment. You care about users and are passionate about using data to ensure product success.
This post offers the opportunity to:
- work with multidisciplinary, agile teams to help them identify “What good looks like" and develop hypotheses.
- seek new ways of collecting data from digital analytics and other sources, make the case for additional tracking and data collection and provide analysis and actionable insight through effective storytelling and data visualisations.
- actively contribute to the further growth and development of the Performance Analysis team, demonstrating the value that the team brings to service delivery.
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
For this opportunity, we are be able to consider full-time, slightly reduced or compressed hours, depending on workload and business needs (minimum of 30 hours per week).
Find out more about what a great place Companies House is to work
Job description
Your key responsibilities will be to:
- Analyse data and use this analysis to create compelling, evidence-based and actionable data stories to share with stakeholders to drive decisions and inform the iterative design of the service or product.
- Provide recommendations for action based on data in easily understandable and engaging ways - such as dashboards, show and tells, blog posts and other data visualisation methods
- Define, implement and promote standards/polices to ensure technical and analytical best practice and continuous improvement across all areas of Digital performance analytics – data collection, configuration of digital analytics and tagging, performance reporting and generating insight through compelling data stories.
- Lead the performance analysis of your area to make sure services meet the performance requirements set out in the Digital Service Standard and represent Performance Analysis at service assessments.
- Collaborate with developers to ensure analytical configurations are implemented, tested and updated accordingly.
- Work with service teams to develop performance measurement frameworks including key performance indicators (KPIs), turning service goals into tangible performance measures.
- Actively participate in the government Performance Analyst community to share examples of best practice in performance management.
- Act as an ambassador for analytics, promoting the value of performance analysis.
Person specification
We are looking for the following, which will be assessed at sift and at interview. Please refer to the top 6 bullet points (in bold) when writing your personal statement.
Experience (please refer to the top 6 bullet points in bold in your personal statement)
We're looking for somebody who has:
- Strong proficiency with digital analytics platforms, including Matomo and Google Analytics.
- Experience of turning complex data into compelling, clear and actionable stories, presenting analysis and recommendations for action in easily understandable and engaging ways including online dashboards and other data visualisations.
- Substantial experience in digital analytics and data analysis including using digital analytics APIs.
- Working level knowledge of HTML, CSS, JavaScript or other programming languages such as Python in the context of configuration and interrogation of analytics and to develop online dashboards.
- Experience in developing performance measurement frameworks including key performance indicators (KPIs).
- Experience in integrating digital analytics data with qualitative data, such as user surveys and user research, to develop hypotheses for testing and gather richer insight.
- Experience with version control methods/software and best practices such as GitHub.
- Experience working as a Performance Analyst, with knowledge of the Digital Service Standard.
- Experience in mentoring and coaching other Service Performance Analysts to improve the effective collection, analysis and presentation of data.
- An awareness or experience of using agile methodology.
- Experience with digital analytics platforms, including Matomo and Google Analytics working with developers to add appropriate tagging.
- Experience of working with a broad range of stakeholders to convince them of the value of performance analysis in the development of a service that meets user needs.
- Experience of combining performance data with other data sources, interpreting this data and making it accessible through visualisation techniques for a varied audience.
- Experience of developing performance analysis skills to enable the team to deliver high quality analysis.
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Working Together
- Changing and Improving
- Communicating and Influencing
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Performance management
- Undertaking analysis and providing insight
Benefits
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity...
As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk
Where will you be working?
You will be aligned to our Cardiff Office, where we are currently using a hybrid approach to the way we work. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on business need, your role and your day-to-day work activities and will be discussed at offer stage.
Things you need to know
Selection process details
In your application form we’d like you to:
- Tell us about your employment history, including any key responsibilities and achievements.
- Write a personal statement of 1250 words where you demonstrate how you meet the skills in the person specification, addressing the 6 bullet points highlighted in bold in the person specification.
What will the process look like?
- We will sift applications and then invite successful candidates from the sift stage to attend a virtual interview.
- At sift candidates will be assessed against experience listed in the advert and are asked to supply work history/personal statement and reference any transferable skills using the job description for reference. Your personal statement should address the experience listed in bold in the person specification.
- At interview candidates will be assessed against the behaviours and Technical skills listed in the advert and we will use Success Profiles: Behaviours and Technical skills.
- As part of the interview process, you will be asked to prepare a 10-minute presentation on undertaking analysis and providing insight - details will be sent in your interview confirmation email, once you have booked an interview slot.
- Interviews will be held virtually, via Microsoft Teams.
Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles: Behaviours and Technical skills.
We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesn’t include ideas or work that isn’t your own. This is so that your application is authentically and credibly your own.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Katie Jones
- Email : kjones6@companieshouse.gov.uk
Recruitment team
- Email : recruitmentch@companieshouse.gov.uk
Further information
info@csc.gov.uk
Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ
