Head of Engineering Tooling Services
Department for Work and Pensions
Apply before 11:55 pm on Sunday 3rd November 2024
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About the job
Job summary
This is a fantastic opportunity to join DWP Hybrid Cloud Services and to be part of the one the biggest digital transformations in Europe, implementing leading edge technologies with the user at the centre of everything we do. We create innovative digital solutions that make a difference to the lives of our 22 million users.
As Head of Tooling Services, you will be responsible for setting the vision and strategy, delivering centrally managed, resilient and secure shared services, and driving adoption across DWP Digital.
You will lead multiple service teams, ensuring adequate resources and capacity to design, build, and operate shared tooling services. You will represent Hybrid Cloud Services at a senior level and act as a point of escalation for business stakeholders.
Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.
Job description
You will join Hybrid Cloud Services as Head of Tooling Services, leading a number of service teams with overall responsibility for the design, build, and operational support of critical tooling services.
You will work with colleagues across DWP Digital to ensure tooling services are designed and delivered to meet user needs, and in line with DWP Digital strategic objectives.
Working closely with the various teams across Hybrid Cloud Services and the Engineering Practice, you will ensure that tooling service offerings are secure, resilient, recoverable, and delivered in line with architectural principles and best practice, with appropriate support and operating models established and maintained.
As the Service Owner for Tooling Services, you will be responsible for ensuring consistent application of service management discipline, with a focus on incident and problem management, change management, service transition, and continual service improvement.
You will be a member of the Hybrid Cloud Services Senior Leadership Team (SLT), helping to shape and deliver the DWP Hosting Strategy, with a focus on the delivery and adoption of Cloud and centrally managed resilient, secure and cost-effective shared services.
To be successful in this role, you will have exceptional stakeholder management capabilities and have experience with building strong relationships with both users of your services and senior management across the business.
Person specification
When giving details in your employment history and Personal Statement you should highlight your experience in line with the essential criteria below:
- Experience of leading and inspiring teams to deliver strategic outcomes with a focus on service excellence.
- Experience of building capability and leading service teams, establishing and maintaining support and operating models for critical services, with a focus on continual service improvement.
- Demonstrable experience of a service management framework, embedding policies and procedures in a complex hybrid cloud environment.
- Experience of delivering and supporting shared services at scale, preferably automation, orchestration or CI/CD tools.
- Understanding of cloud infrastructure and shared services, specifically how they should be used to support delivery of strategic business objectives.
If you would like to learn more about the role, please contact sam.hackett@dwp.gov.uk.
Benefits
Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
New entrants to the Civil Service will join on band minimum.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater.
Things you need to know
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal Statement up to 1250 words. Further details around what this will entail are listed on the application form.
When giving details in your employment history and Personal Statement you should highlight your experience in line with essential criteria listed in the Person Specification.
The sift panel will use the information in your employment history and Personal Statement to assess your experience, skills and knowledge against the essential criteria above.
Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.
Important Information
- You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
- Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
If your employment history/Personal Statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
You will be asked to do a 10-minute presentation on the following topic:
How would you look to build capability and inspire service teams, creating a positive culture with a focus on delivery and service excellence?
The use of visual aids is optional. There will be a further 10 minutes given over to questions on your presentation.
Interviews will take place from late November 2024. Interview dates to be confirmed.
Further Information
Find out more about Working for DWP
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital
A reserve list may be held for a period of 6 months from which further appointments can be made.
All successful candidates and those placed on reserve will be posted in merit list order by location.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Security Clearance Requirement
You must meet the security requirements before you can be appointed. The level of security needed is security check.
For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page
Feedback will only be provided if you attend an interview or assessment.
Security
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Sam Hackett
- Email : sam.hackett@dwp.gov.uk
Recruitment team
- Email : Digitalrecruitment.grs@cabinetoffice.gov.uk
Further information
