SEO Integrated Risk Intelligence Service Design Lead
Department for Work and Pensions
Apply before 11:55 pm on Sunday 27th October 2024
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About the job
Job summary
This is an exciting opportunity to join Service Delivery Optimisation (SDO) within the Integrated Risk and Intelligence Service (IRIS) Model office design team which is part of the Counter Fraud Compliance & Debt (CFCD) Relationship Manager team.
CFCD Relationship Manager Team is at the forefront of the DWP approach to design processes to effectively tackle Fraud, Error and Debt (FED).
Working effectively with stakeholders this exciting role requires you to work at pace, to make improvements which deliver efficiency, improve performance and embed strategic solutions to modernise the Department’s approach to Fraud and Error.
This role provides opportunities to work on one of the Department’s wide ranging strategies (FED), where we continue to deliver all the services required to support front line Operations and continuously improve the service through excellent Service Delivery Optimisation.
IRIS are transforming the way CFCD approach the prevention and detection of FED. This role within SDO undertakes the design activity to develop new processes and instructions. This will allow CFCD operations to test new approaches utilising new data and industry concepts to improve our Customer Journeys.
The objective is to ensure that the detection and prevention of FED is everyone’s business across DWP and that we have robust processes that act as a strong and robust deterrent to those who may commit benefit fraud.
To achieve this, we need to invest in the capability of our people and the design of clear and simple processes and instructions. DWP have a commitment to ensure all DWP colleagues recognise the part they play in tackling FED. This, in turn will lead to increased capability, improved quality, improved performance and bring a change in culture across the department.
We are committed to the Civil Service ambition to become the UK’s most inclusive employer and we absolutely welcome and encourage applications from every part of our community, particularly from groups currently underrepresented in our workforce and those with protected characteristics.
Job description
- Fully understand the detail of customer testing requirements to enable the development of suitable processes at pace which will enable testing to happen safely with appropriate governance.
- Develop and maintain effective working relationships across a multi-disciplinary stakeholder group and with external stakeholders to support the delivery of testing processes.
- Engage with Stakeholders across CFCD Operations, Legal, Policy, Decision Making and Universal Credit design to ensure everyone is kept informed of progress and given the opportunities to influence design.
- Communicate effectively at all levels and be able to solve complex asks.
- Influence and challenge at a senior level when work commissioned into Service Delivery Optimisation (SDO) may require further clarity and context.
- Actively review and negotiate prioritisation of work with Integrated Risk Intelligence Service (IRIS) Model Office.
- Being responsive and adaptable to demanding deadlines and working at pace to deliver strategic outcomes.
- Understand the importance of the CFCD Annually Managed Expenditure (AME) Target and what our commissions will contribute in terms of savings / efficiencies. When this is not clear you will effectively challenge to ensure your team understand the value of the work we are being asked to deliver and how this will inform prioritisation.
- Work with the Transaction Risking (TxR) programme to ensure Service Delivery Optimisation are aware of and closely aligned to TxR activity.
- Work with colleagues within TxR programme to understand the opportunities presented to enhance Customer Journeys by using new data from Machine Learning Models (MLM).
- Explore and understand how we can enhance our services by making best use of Artificial Intelligence (AI) and Robotics.
- Provide line management, leadership and engagement to your SDO team, providing regular feedback to ensure the teams have clear direction.
- Build relationships with Change Management colleagues to ensure we remain closely aligned on our shared activity.
Person specification
Key Criteria:
- Strong influential Leadership with experience and use of Transaction Risking within an organisation to support the prevention and detection of Fraud, Error and Debt (Lead).
- An excellent communicator, both written and verbal. Confident delivering to large audiences face-to-face and virtually, adapting your communication style to suit the audience making appropriate use of digital communication channels (Lead).
- Be proactive and positive, working collaboratively with a variety of stakeholders making and maintaining effective professional working relationships, deliver shared goals and outcomes.
- Experience and use of Microsoft Visio or similar tooling to design processes.
- Have a strong commitment to self-development and the development of others.
- Ability to work at pace to deliver outcomes within agreed timescales, demonstrating effective planning management. Are flexible and operate with a high degree of autonomy.
- Demonstrate an understanding of performance data and using it within performance conversation and to drive performance improvement.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Working Together
- Developing Self and Others
Benefits
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service pension with an average employer contribution of 28.97%.
Things you need to know
Selection process details
As part of the application process you will be asked to complete a CV and Personal Statement. Further details around what this will entail are listed on the application form.
CV
The CV is an on-line tool accessed through the Civil Service Job site and there is no requirement to upload your personal CV. Our CV element is short, and allows an initial check of eligibility, so please put the main content of your evidence and skills in your Personal Statement.
Personal Statement
When completing your Personal Statement of 1250 words, please read and understand the Key Criteria thoroughly as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you evidence: the key personal requirements and what have you done that relates to the requirements. You don’t have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why, what you can do and the skills you have that are transferable to the key requirements, and the life experience or passion you have that are linked to this role.
Application
- Written Sift
The written sift will be conducted using evidence from your Personal Statement of 1250 words and will be assessed against the Key Criteria within the advert.
In the event of a large number of applications we will use the 2 Lead Key Criteria to initially assess your application during the Sift stage:
- Strong influential Leadership with experience and use of Transaction Risking within an organisation to support the prevention and detection of Fraud, Error and Debt (Lead).
- An excellent communicator, both written and verbal. Confident delivering to large audiences face-to-face and virtually, adapting your communication style to suit the audience making appropriate use of digital communication channels (Lead).
Candidates who pass the initial Sift may be progressed to a full Sift or direct to interview.
- Interview
Shortlisted candidates will be invited to attend an interview. This will be a video interview.
The interview panel will be a minimum of two people. The interview will assess: Behaviours and Strengths. The interview aims to be more of a conversation exploring the candidate’s capability for the role.
To help you prepare and settle into the interview you will be sent the behaviour questions in advance of the interview, up to 5 days prior to your interview. These questions should be treated as confidential. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your strengths.
Candidates will be asked further probing questions to determine suitability for the role.
You will be assessed against:
- Leadership.
- Communicating and Influencing.
- Working Together.
- Developing Self and Others.
It may help to use the WHO or STAR model to explain:
What the task/ work was, How you approached the task/work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? What were the Tasks? What Action did you take? What were the Results of your actions?
At interview the candidate will be asked what location they would prefer.
Sift and interview dates to be confirmed.
- Selection and Feedback
We will notify all candidates as soon as possible. Feedback will only be provided at Interview.
Further Information
Find out more about Working for DWP
A reserve list may be held for a period of 3 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Current Civil Servants (all contract types) will need to ensure that they are still employed as a civil servant at the point of starting in the relevant new post. If their contract ends (e.g. end of FTA contract or resignation) at any point during the recruitment/onboarding process for the advertised role, they will no longer be eligible and may be withdrawn.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : SDO Resourcing and Recruitment Team
- Email : spd.recruitmentadmin@dwp.gov.uk
Recruitment team
- Email : dwprecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
