Enforcement Quality Lead
Driver and Vehicle Standards Agency
Apply before 11:55 pm on Wednesday 30th October 2024
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About the job
Job summary
Do you have brilliant communication skills?
Can you build good working relationships?
Are you someone with experience as a vehicle or traffic examiner, or an industry related role?
Do you have an eye for detail and strive to improve quality?
If so, we would love to hear from you!
Job description
The Quality Lead will work within the Enforcement Directorate. They will be supporting the Directorate to ensure that Quality for casework, investigations and prosecutions is maintained and support Managers and colleagues to provide high quality Enforcement to the public.
This role will have a specialist Enforcement Network area and all six team members will work to improve quality within Enforcement together.
This role will champion good attitudes and behaviours towards Quality Control and lead the drive for Networks and Teams to improve performance and strive for excellence in our delivery of high quality and successful prosecutions. This role will be the Subject Matter Expert (SME) for the Networks providing quality technical support and guidance.
They will produce high quality feedback and support the development of improvement plans. They will coach individuals to develop, providing support and guidance, linking with Policy and Learning and Development to ensure the best available support is provided and that learning opportunities are fit for purpose.
They will champion customer service and working as part of team, work towards Customer Service Excellence accreditation.
Responsibilities include but are not limited to :
- Provide leadership, coaching and support to the manager in developing and mentoring staff. Offering targeted and timely advice to ensure scheme consistency and high quality casework.
- Undertake quality assurance checks of first line managers in Enforcement, providing feedback and coaching to aid improvement and development.
- Upon the request of the line manager undertake additional first line checks.
- Complete and deliver reports to a high standard, using clear language retaining all records in line with scheme requirements and GDPR.
- Work with the Enforcement Leadership teams to develop and improve the Enforcement quality reporting processes.
- Work with team members to identify quality trends and look at improvements to reduce risk.
- Monitor and contribute to the planning of quality control activities, ensuring they are appropriately targeted, robust, and fair.
- Support the implementation of new casework practices and revised guidance by ensuring that there is appropriate visibility of supporting materials to aid local team meetings, attending if required to support understanding.
- Work with local management to address specific risks and issues with quality and standards.
- Work with both local and national management to look at high pressure areas to balance risk with demand putting in additional checks and measures to ensure that standards remain high to maintain Enforcement standards.
- Attend Network and national meetings to discuss Quality Control measures and standards.
- Coordinate and contribute to Directorate and Agency comms regarding Quality Improvements, Quality standards and guidance documents.
- Represent the Agency externally, where required as subject matter expert, (e.g. at networking events, conferences, and exhibitions) to enhance and strengthen the Agency’s profile).
Please see the attached candidate pack for further information.
Person specification
We are looking for someone with substantial experience carrying out vehicle inspections as a Vehicle Examiner, Traffic Examiner, or an industry relevant role.
You will have excellent and effective communication skills (written & oral) that allow you to develop good working relationships.
The successful candidate will have a good understanding, and experience of quality assurance processes.
Within this role you will need to have analytical and problem solving skills.
You will have experience of coaching and developing people to achieve best results.
It is essential that you have sound computer literacy skills e.g. Microsoft Applications.
Additional Information
This role can be based in Bexleyheath, Bury St Edmunds, Hayes, Leatherhead, Llantrisant or Swansea. Your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.
Please note the following regarding the advertised locations.
The Bexleyheath position is based in Belvedere.
The Bury St Edmunds position is based in Elmswell.
The Hayes position is based in Yeading.
Some travel will be required to other DVSA locations throughout the UK and this will include some overnight stays. This will always be scheduled and planned in advance.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 34 hours per week.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
- make roads safer.
- improve services for our customers.
- make road transport greener and healthier.
- harness the potential of technology and data.
- grow and level up the economy.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.
Licences
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Changing and Improving
- Communicating and Influencing
- Managing a Quality Service
Benefits
- An environment with flexible working options where we encourage a great work-life balance.
- Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Latest IT and Tech devices.
- A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
- Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
- Wide range of discounts schemes on high street names.
- Employee assistance program for health and wellbeing.
- Cycle to work scheme and Gym membership offers.
- For more information see visit our careers page.
Things you need to know
Selection process details
How to Apply
As part of the application process you will be asked to provide a Personal Statement. Further details around what this will entail are listed on the application form.
Please tailor your Personal Statement to evidence the following :
- Your substantial experience carrying out vehicle inspections as a Vehicle Examiner, Traffic Examiner, or an industry relevant role.
- Your good understanding, and experience of quality assurance processes.
- Your excellent, effective communication skills (written & oral) to develop good working relationships.
- Your experience of coaching, developing, and supporting people to achieve best results.
Your Personal Statement will be limited to a maximum of 1000 words.
The sift is due to take place 31 October - 01 November 2024.
Interviews are likely to be held week commencing 18 November 2024.
This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- an interview
- a presentation
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Stephanie Ezechukwu
- Email : stephanie.ezechukwu@dvsa.gov.uk
Recruitment team
- Email : dftrecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
