Business Support Administration Officer
HM Revenue and Customs
Apply before 11:55 pm on Monday 14th October 2024
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About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Are you looking for a challenging, interesting and rewarding role that allows you to grow your administrative skills whilst supporting Legal Professionals? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
About SOLS:
Across Solicitor's Office and Legal Services (SOLS) we provide legal services to the whole of HMRC. This includes:
- The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.
- The conduct of tribunal and civil litigation on a full range of services.
- Work on new legislation.
- Drafting of statutory instruments and other legal documents.
- Legal advice to ExCom and staff.
We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants’ and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC.
Job description
This Team Specifically deals with:
The provision of a full range of administrative support for our customers including our internal technical caseworkers, lawyers, accountants, review officers, and senior managers.
There is a strong team working ethos in all teams and a variety of interesting and challenging work.
We are looking for someone who:
- Can manage their own workload and work to tight deadlines.
- Looks for the best ways to serve our customers, adhering to guidance and processes when completing work.
- Can adapt to differing business needs quickly.
- Can work independently but also as part of a team when the work requires it.
- Understands attention to detail and accuracy is priority when handling sensitive information.
- Has excellent written and verbal communication skills.
- Is proficient in Microsoft Office suite (Word, Excel, PowerPoint).
Person specification
You will need to be self-motivated, flexible and prepared to work across a range of duties, these could include:
- Registering, updating and closing of cases on case management systems.
- Liaising confidently with internal and external stakeholders including the Tribunal service.
- Communicating accurately in writing to internal or external contacts and/or customers.
- Contacting customers by telephone and answering customer queries.
- Maintaining and updating various databases, spreadsheets, and audit trails.
- Updating performance data for management information.
- Being part of a, in-office rota system for postal cover.
- Photocopying, printing, and scanning documents.
- Arranging travel and accommodation.
- Room booking and arranging meetings.
- Inbox management of post received via digital methods.
Essential Criteria:
- Two GCSEs Grade 4 or above (Formally grade A-C if taken prior to 2017) in Maths and English (or equivalents), in England and Northern Ireland.
Or
- Two GCSEs Grade A-C in Maths and English (or equivalents), in Wales
Or
- Two Credit Standard Grades or National Qualifications level 5, in Maths and English (or equivalents), in Scotland.
Please ensure the subject of these qualifications and the grades achieved are listed on your application form in the ‘Type of qualification’ section. If these requirements are not listed individually, then your application will not proceed past the initial sift stage. Any qualifications provided that are higher than GCSE’s or the equivalent qualification will not be accepted.
Qualifications
Or
- Two GCSEs Grade A-C in Maths and English (or equivalents), in Wales
Or
- Two Credit Standard Grades or National Qualifications level 5, in Maths and English (or equivalents), in Scotland.
Please ensure the subject of these qualifications and the grades achieved are listed on your application form in the ‘Type of qualification’ section. If these requirements are not listed individually, then your application will not proceed past the initial sift stage. Any qualifications provided that are higher than GCSE’s or the equivalent qualification will not be accepted.
Benefits
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Selection process details
How to Apply
SOLS use the Success Profiles framework for its recruitment. Your application will be assessed against the Experience element of the framework. The Experience and Strength’s element of the framework will be tested at interview.
Your application will include:
- Your qualifications (mentioned in the Essential Criteria) should be input in the qualifications section of the application. If you want to expand on your qualifications, please put this in the CV. If these are not provided your application will not progress to a full sift. Any qualifications provided that are higher than GCSE’s or the equivalent qualification will not be accepted.
- A CV, to include your job history covering the last 3 roles (max 100 words per role).
- A 500-word Personal Statement to include what you can bring to the role, what previous experience you have which relates to the job description/summary, and any other information you think may be of value. Please utilise the full word count.
Selection will be by sift and (if required) interview.
Sift
A preliminary sift on the Essential Criteria will be conducted and only candidates meeting the criteria will progress. Only those who pass the Essential Criteria will progress to full sift. Full sift will take place on the CV and Personal Statement, which will be given a combined score.
- Please ensure details of the essential qualifications (GCSE’s or equivalent) and the grades achieved are listed on your application form in the ‘Type of qualification’ section. If these are not provided your application will not progress to a full sift. Any qualifications provided that are higher than GCSE’s or the equivalent qualification will not be accepted.
Candidates who are successful at the sift stage and progress to interview will be interviewed in person.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
The interview process will include: Experience and Strengths
Full details will be provided to those candidates invited to interview.
This is an example of a strengths-based question:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place face to face. Sift and interview dates to be confirmed.
Start dates may not be agreed straight away but this will be discussed further with successful candidates.
Each location has the following vacancies:
3 New Bailey, Manchester: 2 vacancies
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 371785 & vacancy closing date 14/10/2024’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled in each location. If successful, you will be informed which locations are available when we reach your position on the merit list.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Other Information:
HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer
There may be a need to travel across the UK with occasional overnight stays being required and there may be a need for occasional travel for business purposes.
This vacancy is only available at the specified locations, alternative locations are not available.
Your office location is contractual so if you are successful, there is an expectation that you will attend that office location as required by the business. You need to consider how you will meet this requirement before you apply and discuss any concerns with the vacancy holder before accepting any role.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Theodoros Iacovou
- Email : theodoros.iacovou1@hmrc.gov.uk
- Telephone : 03000562872
Recruitment team
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Further information
In the first instance, you should raise the matter directly via unitybusinessservicesrecruitmentresults@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
