Interviewer Manager
Office for National Statistics
Apply before 11:55 pm on Monday 25th November 2024
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About the job
Job summary
This is an Executive Officer (EO) Grade positions for an Interviewer Manager. You would need to work within either one of these locations: North West, East and East Midlands and London. The Inner London payrate applies to applicants living within a 10-mile radius of WC2 5HS; The Outer London payrate applies between 10 miles and 18 miles radius of WC2 5HS. If you reside beyond 18 miles from WC2 5HS, the pro-rate salary will be at the national rate.
The Office for National Statistics (ONS) is the UKs largest producer of official statistics, covering a range of key economic, social, and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.
The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODP’s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help make ONS a great place to work.
As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative, and inclusive Civil Service profession that sits at the heart of public service delivery.
This post sits with Social Surveys Collection (SSC) which delivers many of Great Britain’s largest social surveys. Our purpose is to provide high quality data to underpin core National Statistics and the wider statistical system. While much of ONS relies on them for outputs and statistical bulletins, the statistics we generate also support research, policy development and decision-making across the public and private sectors. The Social Survey Collection Division is one of the largest divisions within ONS, with approximately 1,400 colleagues.
Underpinning all this work is our mission statement, which reads: "We are a flexible and diverse community of data collection experts, and our mission is to collect and deliver high quality, trusted social survey data from the public, utilising robust, sustainable and innovative processes to paint a picture of rapidly changing life in the United Kingdom.
There is a requirement to work a minimum of 30 hours per week across 4 days.
Job description
Interviewer Managers manage a team of up to 15 interviewers carrying out a range of social surveys with members of the public in the local geographical location. Interviewer Managers (IM) are equivalent to the Executive Officer (EO) grade and are placed on Homeworking contracts.
Travel to the areas you cover, will be expected as required by operational needs which could be as regularly as weekly. The locations to choose between are: North West, East and East Midlands and London.
Responsibilities:
The role will include:
- Support and monitor interviewer performance against agreed survey and interviewing guidance, being prepared to work extensively with each interviewer in the field to provide support and build capability.
- Interpret, act on and feedback results of management information within the team to maximise flexibility, response and quality of the survey outcomes.
- Provide effective communications to team and to colleagues as required
- Ensure conduct, under-performance and attendance matters related to staff in team are pursued and dealt with in line with ONS policy and procedures, escalating difficult cases to the HEO (Field Operations Manager).
- Ensure effective and efficient use of own and team's time and travel in line with central guidance and the most economic use of travel and subsistence.
- Work closely with IM team to ensure consistent procedures and practices are aligned to the strategic direction of the Field Community
Person specification
Essential Criteria:
- Accountable leadership, the ability to make balanced decisions at pace in line with business objectives and operational change.
- Performance Management through effective feedback and coaching to develop capability.
- Leadership skills ability to influence a remote team to deliver operational goals whilst creating an inclusive environment.
- Highly organised and able to manage conflicting priorities effectively to tight deadlines.
Licences
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Leadership
- Working Together
Benefits
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.
Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.
Inclusion & Accessibility
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a member of the Business Disability Forum and a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.
Things you need to know
Selection process details
Applicants may utilise AI resources in their submissions; ensuring all information provided is factually accurate, truthful, and original, avoiding any form of plagiarism to maintain the authenticity and credibility of the application process.
Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.
Assessment at application stage will be based on our job history and personal statement.
Your personal statement should be no longer than 1250 words. You should use this space to provide evidence for each essential criteria within the person specification. As the criteria are scored, we would recommend that you give clear examples for each including the impact of your actions. Success Profiles Behaviour examples are not required at this stage.
In cases where there is a high number of applications the sift pass mark may be adjusted and candidates will be invited to interview in merit order, i.e. those scoring the highest.
Should you be invited to interview, you will be assessed using various assessment techniques aligned to the new Civil Service Success Profiles, where you'll be assessed against all the behaviours outlined in the advert.
Interviews will be conducted by Video Conference.
A reserve list may be held for a period up to 12 months from which further appointments may be made.
The Sift will be conducted from 28/11/2024
Interviews will be conducted from 11/12/2024 - Please note interview results will be released to candidates from W/C 6th January 2025.
For the full terms and conditions of the post, please see attachment.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Kate Fernandes
- Email : social.surveys.recruitment@ons.gov.uk
Recruitment team
- Email : Recruitment.Operations@ons.gov.uk
Further information
