Defence Business Services - DBS - Infrastructure Engineer
Ministry of Defence
Apply before 11:55 pm on Sunday 27th October 2024
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About the job
Job summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.
Come and join the DBS community today!
Job description
Deal with all aspects of Windows work arising within DBS systems with a focus on finance (CP&F) system, to provide infrastructure support and guidance in accordance with agreed service level agreements (SLAs).
Work within WANS team to maintain CP&F Windows platform.
Ensure services are accepted into the Windows Infrastructure.
Support and maintain Windows Services, ensuring that service levels meet or exceed SLAs and operational level agreements (OLAs)
Ensure "Live" Windows environments are fully operational on a day to day basis and that they are meeting the agreed expectations of the end users.
Implement the introduction into service of all third party applications which are delivered Windows service eg CITRIX HP authentication services.
Ensure all Windows Infrastructure operations are stable and act as a point of escalation when necessary.
Person specification
Review past service performance and identify potential areas of growing concern, where a forthcoming issue can be pre-empted, ensure remedial action is taken prior to an incident occurring.
Monitor measure and review performance of services and components in the Windows infrastructure and ensure capacity meets the needs of DBS.
Support continuous improvement activities and standard working practices across the Windows technical support function.
Some knowledge of Windows Server 2022, ability to configure / maintain all DBS server 2022 systems
Some knowledge of Windows 10 ability to configure / maintain all DBS Windows 10 systems
Microsoft core services such as Active Directory, WSUS, Group Policy, DFS, DNS
Powershell scripting and automation, create and manage scripts to perform system tasks.
Oracle Internet Directory and link to Oracle E-business suite for on-boarding new users.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Communicating and Influencing
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- IT Infrastruture Level - Awareness
- Coding and Scripting Level - Awareness
- Problem Management Level - Awareness
Benefits
- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday
- Hybrid working where role permits
- An opportunity to be considered for Reward and Recognition - £250-£5000 per year
- Family-friendly policies including - parental leave and adoption leave
- Learning and development tailored to your role
- Professional and personal development of skills
- A culture encouraging inclusion and diversity
- Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
- Special paid leave to volunteer up to 6 days per year
- A Civil Service pension with an average employer contribution of 28.97%
Allowances
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
This position is advertised at 37 hours per week.
Things you need to know
Selection process details
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the following success profile elements:
Primary: Behaviour - Delivering at Pace
In this instance the remaining elements will be tested at interview.
At application stage you will be assessed against the following:
- Behaviour - Delivering at Pace
- Behaviour - Communicating and Influencing
- Behaviour - Managing a Quality Service
- Technical - IT Infrastructure -
- Technical - Coding and Scripting
- Technical - Problem Management
- Experience - CV
- Experience - Personal statement
At interview you will be assessed against the following:
- Behaviour - Delivering at Pace
- Behaviour - Communicating and Influencing
- Behaviour - Managing a Quality Service
- Technical - IT Infrastructure
- Technical - Coding and Scripting
- Technical - Problem Management
In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:
- 1 - Technical - IT Infrastruture
- 2 - Technical - Problem Management
- 3 - Technical - Coding and Scripting
- 4 - Behaviour - Delivering at Pace
- 5 - Behaviour - Communicating and Influencing
- 6 - Behaviour - Managing a Quality Service
If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority:
- 1 - Technical - IT Infrastruture
- 2 - Technical - Problem Management
- 3 - Technical - Coding and Scripting
- 4 - Experience - CV
- 5 - Experience - Personal statement
- 6 - Behaviour - Delivering at Pace
- 7 - Behaviour - Communicating and Influencing
- 8 - Behaviour - Managing a Quality Service
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 3 months. There may be an opportunity to offer additional or similar roles on a 12-month temporary basis, utilising the Reserve List. At the end of such temporary transfer, the individual would return to their home unit.
Application sifting to take place week commencing: late October.
Interviews are currently taking place via MS Teams and will be conducted early November.
A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
To assist with your application please find attached -
DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)
https://www.gov.uk/government/publications/digital-information-technology
https://ddat-capability-framework.service.gov.uk/role/infrastructure-engineer
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : David Mutch
- Email : david.mutch921@mod.gov.uk
Recruitment team
- Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk
Further information
