DIO - Deputy Loss of Entitlement Manager

Ministry of Defence

Apply before 11:55 pm on Friday 22nd November 2024

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Details

Reference number

376089

Salary

£28,300

A Civil Service Pension with an employer contribution of 28.97%

Job grade

Executive Officer

Contract type

Permanent

Business area

MOD - Defence Infrastructure Organisation - Director Accommodation - Strategic Support

Type of role

Administration / Corporate Support
Policy

Working pattern

Flexible working, Full-time, Job share, Part-time

Location

RAF Honington, Bury St Edmunds, Suffolk, IP31 1EE

About the job

Job summary

This is an exciting opportunity to manage a small team who deal with casework relating to Loss Of Entitlement (LOE) relating to Service Families Accommodation (SFA). You will act as part of the management team making decisions on pursuing legal action to obtain possession or take enforcement action.

We are seeking a confident, dynamic individual with experience of leading teams that deliver a high-quality service that meets the needs of its customers and stakeholders and an ability to build collaborative relationships.

This position is advertised at 37 hours per week.

Job description

The Deputy Loss of Entitlement (LOE) Manager is responsible for ensuring the LOE Team adhere and conform with all agreed DIO processes and operating procedures and undertake the delivery of the loss of entitlement to Service Family Accommodation (SFA) in accordance with the Tri-Service Accommodation Regulations

Check Briefing Notes for accuracy, ensuring additional information is clearly recorded to prevent additional charges.

Ensure all NTV paperwork is correctly addressed, and the correct length of notice has been provided.
Ensure charges are correctly calculated.
Ensure call forwards are being completed.
Checks are run on a team member each month to ensure that.
1. All files in Stage 3 are being moved on in a timely manner.
2. Reports 406 & 200 are being run and actioned.
3. Older cases in the legal spreadsheet are being progressed.
4. Debt is being managed by higher debtors being made a priority.
Take receipt of bills from solicitors. Add costs involved to the correct line on the legal spreadsheet. In CP&F upload the details and forward on for payment. Liaise with both commercial and finance team to ascertain the correct information for payment.
Review cases for progression to:
1. Legal action
2. Eviction
Analyse the information provided when reviewing 100% of the Proportionality Exercise forms. Ensure that the BES 078a report, E1132 Application report and a financial statement is included in all potential stay of legal action requests.
Review and maintain notes on CR to provide a clear record of events and actions for all cases, which can be used in any disputed cases.
Check regular payments are being made and investigate any cases exceeding 3 months or arrears.
Assist the team, when required with regards to issuing of Notice to Quits (NTQ) with regards to Pinnacle Sublet Team and the Afghan Relocation and Assistance Policy (ARAP).

Person specification

To be successful in the role it is essential to be able to prioritise effectively. The range of activities are diverse, and it is necessary to be on top of several different areas of work at the same time.

A confident and empowering team leader of a diverse workforce who is comfortable working with ambiguity and change.

The ability to build collaborative, effective relationships with stakeholders.

Experience with Word, Excel, PowerPoint and Sage.

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Working Together
Managing a Quality Service
Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

Communicating and Influencing

Benefits

Alongside your salary of £28,300, Ministry of Defence contributes £8,198 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application you will be assessed against the following:

Behaviours:

Communicating and Influencing

Experience:

CV Job History, Previous Skills & Experience
Personal Statement (250)

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

At interview you will be assessed against the above, PLUS the following:

Behaviours:

Communicating and Influencing
Working Together
Making Effective Decisions
Managing a Quality Service

Application sifting is scheduled to take place on week commencing 25/11/2024.

Interviews are currently taking place remotely and will be conducted week commencing 02/12/2024.

A minimum of 2 full working days’ notice will be provided for interviews.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Allison Jenkins
Email : Allison.Jenkins646@mod.gov.uk

Recruitment team

Email : DBSCivPers-Resourcingteam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: , Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email:
info@csc.gov.uk.