Operational Delivery Leadership Roles
Department for Work and Pensions
Apply before 11:55 pm on Monday 21st October 2024
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About the job
Job summary
These are key roles, and we are looking for people who will help us deliver several key leadership roles across the Departments Operational Delivery functions.
We welcome applications from candidates who demonstrate inspirational and resourceful leadership to help drive performance and deliver a positive and efficient service to our customers.
We are proud to be part of DWP, which is the Government’s largest public service department serving 18 million customers.
We are committed to the Civil Service ambition to become the UK’s most inclusive employer and we absolutely welcome and encourage applications from every part of our community, particularly from groups currently underrepresented in our workforce and those with protected characteristics.
As a Disability Confident employer, we also put in place reasonable adjustments to support disabled job applicants and employees.
Job description
Successful candidates can expect to be involved in a range of the following:
- Lead by example, providing inspiration, direction and support to colleagues by translating our DWP vision, values and priorities into improved outcomes delivered in collaboration with, and beyond your immediate team.
- Drive improved customer service and efficiency outcomes by planning, implementing and evaluating changes, involving your own team and wider stakeholders and colleagues.
- Showing innovation and creativity to lead activities that support efficiencies and improvements to service delivery.
- Lead a team ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, and apply policies and procedures (including diversity, attendance and discipline).
- Create an environment that empowers others to do the right thing for customers, being responsible for delivering excellent service to achieve quality outcomes. Operate as part of a team focused on agreed goals and priorities to achieve collective commitments, effectively managing resources in an ever-changing organisational structure to drive efficiencies and keep costs down.
- Build individual and team capability by personally coaching and mentoring colleagues at all grades on a variety of procedural and leadership skills, promoting and making full use of professional learning products available.
- Being accountable for managing workloads, attendance and conducting regular one to ones, face to face performance reviews, confidently addressing risks to performance achievements, driving forward continuous improvement in an inclusive and engaging environment. Confidently handle challenging conversations.
- Through your behaviour and ways of working develop an environment of inclusivity and trust where people can be their very best. Creating an environment where everyone feels they belong, that their contribution matters and that they can reach their full potential.
- Ensure all Health and Safety and security matters are dealt with promptly and sensitively, in line with DWP policies and procedures.
This list is not exhaustive.
Person specification
- You have strong leadership skills, with experience of leading groups of people in ever changing circumstances to deliver excellent customer service, at pace. (Lead Essential Criteria)
- You can demonstrate positive and inclusive behaviours when establishing and understanding the diverse needs of vulnerable customers.
- You can implement change, keeping people focused and energised by encouraging innovation and giving people space to take the initiative.
- You have a proven track record of driving performance, improving outcomes and customer service by ensuring people have the right skills, using appropriate coaching methods.
- You are visible and accessible and have experience in communicating confidently, providing clear direction, showing genuine care for people.
Welsh Language is a desirable skill for all vacancies in Wales.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Managing a Quality Service
- Changing and Improving
- Developing Self and Others
Benefits
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Things you need to know
Selection process details
Application Process
As part of the application process, you will be asked to complete a 1250 word Personal Statement.
Stage 1 - Personal Statement
When completing your Personal Statement, please read and understand the Essential Criteria thoroughly, as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc.
Please complete the Personal Statement and write up to no more than 1250 words, detailing the relevant skills and experience you can bring to the role. This will be assessed against the Essential Criteria within the advert.
You may choose to address each criteria separately, however, one narrative example may cover and evidence several essential criteria. Please ensure you evidence the key personal requirements and what have you done that relates to the requirements. You don’t have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why, what you can do and the skills you have that are transferable to the key requirements, and the life experience or passion you have that are linked to this role.
The written evidence you provide must relate to your own experiences.
Should a high volume of applications be received, an initial sift may be conducted using the Lead Essential Criteria:
You have strong leadership skills, with experience of leading groups of people in ever changing circumstances to deliver excellent customer service, at pace.
Candidates who pass the initial sift may be progressed to a full sift and/or progressed straight to interview.
Important Information
- Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
- If your Personal Statement contains any personal details your application will be withdrawn.
Sift and interview dates to be confirmed.
STAGE 2
Preparing for the interview:
You will need to provide photo ID prior to the interview.
At interview you will be assessed against any of these four Civil Service Behaviours -Level 3. You will also be asked strength questions.
- Leadership.
- Managing a Quality Service.
- Changing & Improving.
- Developing Self and Others.
If you are invited to interview you will receive an electronic notification to your Civil Service Jobs site.
Once you receive the invite to interview you will need to access the system and book yourself an interview slot 7 days in advance.
The interviews will be conducted by MS Teams and you will need to use your personal device to access the platform. We will provide instructions at the time as to how you do this.
PLEASE NOTE: Full details of the behavioural questions will be given to shortlisted candidates 7 days in advance of the Interview.
The interview
The interview will follow a blended approach and will last approximately 45 minutes.
During the interview, candidates will be assessed against behaviours and strengths. To do this, candidates will be asked a mixture of Behaviour and Strength questions.
The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential.
A blended interview aims to be more of a conversation at interview, offering a more inclusive approach.
Behavioural questions will explore what you have done in previous jobs or experiences as well as what you have achieved and/or learned.
After the interview
Once all the interviews have been conducted, candidates will be notified of the outcome by email. If you are successful at the interview stage, we will be in touch to offer you a role. Offers will be made in strict merit order to the highest scoring candidates first.
Further Information
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified – as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidate’s failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract.
Important
If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : DS Recruitment Team
- Email : DS.HEORECRUITMENT2022@dwp.gov.uk
Recruitment team
- Email : dwprecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
