Assistant Intelligence Officer - Fraud Reporting Gateway
HM Revenue and Customs
Apply before 11:55 pm on Tuesday 5th November 2024
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Investigation
Operational Delivery
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Location
We operate hybrid working, which may allow you to work up to two days a week from home.
About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
About Risk and Intelligence Service (RIS) Team
Risk and Intelligence Service (RIS) is at the heart of HMRC compliance and enforcement activity. The purpose of the Intelligence team within RIS is to develop and improve the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.
We do this by:
- Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making.
- Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and efficiency.
- Collaborating with them, to increase our collective impact and capability.
- Developing and delivering high impacting intervention opportunities to stop and disrupt serious non-compliance.
The Fraud Reporting Gateway team assists in the delivery of this function.
We encourage applications from the widest possible diversity of backgrounds, cultures, and experiences. We will arrange reasonable adjustments to support you through the selection process. Appointments will be made on merit and based on fair and open competition.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question.
Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
The post holder will join the Fraud Reporting Gateway (FRG) which is part of the Intelligence Services branch of RIS Intelligence.
The team receives, assesses, and disseminates intelligence derived from Human Intelligence (HumInt) sources, including the HMRC Fraud Hotline, which is open from 9:00 am to 5:00 pm, Monday to Friday, to a wide range of customers.
Human Intelligence (HumInt) is the term we use for someone who gives HMRC information about possible criminal offences, regulatory breaches, or non-compliance by a third party. The intelligence usually involves alleged wrongdoing and is a key source of intelligence for RIS.
Your work with the team will support HMRC and external partners to tackle evasion, avoidance, serious non-compliance, and wider criminality.
The FRG is making significant impact in tackling criminal activity.
It is an exciting time to join us!
Responsibilities:
The responsibilities may include but are not limited to:
- Handling telephone calls from the public in relation to HMRC fraud and will require regular office attendance.
- Using internal and external databases and other sources to interpret, analyse and accurately record the intelligence received.
- Handling restricted and confidential material.
- Providing support to wider operational teams.
- Maintaining good working relationships with colleagues and managers.
- Assessment and improvement of the information received, via various communication channels, crafting reports/Intelligence packages for dissemination to customers.
- Contributing to a continuous improvement environment and working closely with others to share ideas and improve processes.
- General office duties including managing and maintaining team mailboxes and databases, stationery ordering, processing of travel bookings, booking meeting / conference room facilities.
Person specification
- This is a customer facing telephony role, so the post holder should have excellent interpersonal skills alongside the ability to gather information accurately, whilst effectively interacting with the caller.
- Comfortable and experienced in analysing and effectively handling complex information from a wide range of sources.
- Managing a challenging workload with changing priorities, be an effective teammate, but also work independently to a high standard.
Essential Criteria
- National Security Vetting (NSV) at Security Check clearance is needed for this role. This requires 5-year consecutive residency in the UK and the role is not eligible for visa sponsorship. To check that you are eligible to apply, review the Additional Security Information and Security sections in the advert.
- Joining HMRC in this role is conditional on currently holding or applying and subsequently passing NSV at SC clearance level.
- If you do not hold or are unable to acquire the required security vetting, we will withdraw the offer of employment, this is because you will not have met the conditions of employment for this role.
Desirable Criteria
Recent knowledge and evidence of working within either the Criminal Justice or Tax compliance environment would be advantageous, however training is available.
Mandatory Training
- Full Training for the role will be provided and satisfactory completion is required for all aspects.
- Telephony and Triaging are the two main parts of role-specific training. Completion of both courses may take from 6 up to 12 months. This will be a blend of in-person and online training.
- The post holder will be required to successfully complete the Intelligence Foundation Course and be awarded the Accredited Counter Fraud Intelligence Technician (ACFITech) Certificate (unless an equivalent Criminal Justice Level 1 award has already been obtained).
During both aspects of training, but mainly telephony, there will be a requirement to attend the office five days a week.
Please contact the vacancy holder for further details or can be discussed at interview.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
Benefits
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
How to Apply
The selection process is made up of three stages.
1. Application
Once you have successfully completed the short application form (basic personal information and eligibility) you will be invited to complete a CV and personal statement.
CV
Your 300-word CV should provide details of your career history and include a brief description of your:
- Roles and responsibilities
- Skills and experience
- Key achievements/Deliverables
- Qualifications.
Match these to the person specification in the job advert.
Any additional wording will not be considered.
Your CV is for information only and will not be scored.
Personal Statement
Your 500-word Personal Statement must demonstrate how you meet the skills and experience in the person specification. Show why you are suitable and give examples of what you have done and how you achieved it.
Your CV and Personal Statement must not contain any personal details which could be used to identify you.
Further details around what this will entail are listed on the application form.
2. Sift
At sift your Personal Statement will be assessed.
Applicants successful at sift will be invited to interview.
3. Interview
If your application is shortlisted, you will be invited to interview via Teams with a panel of up to 3 people.
You will be asked behaviour-based questions to explore in detail what you are capable of.
The behaviours to be assessed are:
- Managing a Quality Service (Lead Behaviour)
- Communicating and Influencing
We recommend that you review the Success Profiles (opens in a new window), framework and consider examples of how you have demonstrated the Behaviours for this role.
You will also be asked strength-based questions to explore what you enjoy and your motivations relevant to the job role.
This is an example of a strength-based question:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview as we are looking for your instinctive, natural responses. However, you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
See the Success Profiles framework for how we assess Behaviours and Strengths.
We may also raise the score required at any stage of the process to manage the number of successful candidates.
Feedback will only be provided if you attend an interview or assessment.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Merit List
After interview, a single merit list will be created and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment Excellence Team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : POD 4 - RIS Recruitment Service
- Email : risrecruitmentservice@hmrc.gov.uk
Recruitment team
- Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Further information
In the first instance, you should raise the matter directly via unitybusinessservicesrecruitmentresults@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
