Navy Command - Admin Support Officer
Ministry of Defence
Apply before 11:55 pm on Monday 14th October 2024
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About the Job
His Majesty’s Naval Base Clyde (HMNB Clyde) is home to the United Kingdom’s Strategic Nuclear Deterrent, Astute Class Attack Submarines, Sandown Class Mine Hunter Vessels and 43 Cdo Royal Marines. It is an operational support and maintenance base, within the Navy Command TLB and comprises both Faslane and Coulport sites. HMNB Clyde’s primary purpose is to provide engineering and logistical support to the Royal Navy in maintaining Continuous at Sea Deterrent (CASD). This is achieved by ensuring at least one Vanguard Class submarine is on patrol at sea every day of the year.
RNAD Coulport is responsible for the storage, processing, maintenance and issue of the Trident Weapon System and the ammunitioning of all submarine-embarked tactical weapons.
This position is advertised at 37 hours per week
Job description
Join us - make a difference in our community
At Drumfork Community Centre, people are at the heart of who we are and what we do. We're looking for an enthusiastic individual to join our inspiring and vibrant community. We provide a warm welcome, an opportunity to belong, a place to find purpose and to thrive. Our premises offer a safe and comfortable setting for both military families and the wider community to come together to enjoy a range of activities and social groups all under one roof. Facilities include a range of different sized business rooms, function suites, kitchen spaces, soft play, baby changing facilities, co-working hub area and so much more.
We're looking for a dynamic team player who enjoys working with others, thrives on challenges and takes pride in their work. The post holder will assist the Centre Manager in overseeing the smooth and safe running of Drumfork Community Centre, grounds, equipment and most importantly our visitors.
Specific responsibilities will include:
Facilitating the use of Drumfork Community Centre by third party organisations, including responsibility for the opening and closing of the facility both in and out with normal working hours and on a roster basis, if required. Cash handling, as well as managing health & safety on site.
Key relationships:
The Armed Forces Community and their families, the wider community, customers, hirers, visitors, contractors, One Clyde Community, charities and other local stakeholders.
Main Duties include:
- Develop and maintain the necessary processes to make the centre operate effectively and efficiently
- Support the Centre Manager in managing relationships
- Work closely with management team to help shape and lead a programme of activities for the Armed Forces and wider community.
- Manage the needs of the room hirers and users are met and a high standard of customer service is provided
- Ensure the building / premises are made safely available
- To be Key-holder for the premises, including any reasonable requests to provide access out with opening hours / weekend events etc.
- Administer bookings diary, including taking payments for room bookings
- To receive cash and process payments for goods or services
Person specification
To be considered for this role you will have:
- A proven track record in delivering excellent customer service
- The ability to effectively manage and prioritise your own workload
- Excellent skills in verbal and written communication
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Working Together
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
- Managing a Quality Service
Benefits
Further Benefits offered:
As a Civil Servant, you will be part of a forward-looking organisation with inclusive workplace policies, excellent career prospects, and a job that makes a difference.
Navy Command prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work / life balance. Other benefits for Navy Command Civil Servants include:
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service
- A very competitive pension scheme
- Personal & professional development
- Alternative & Hybrid working patterns for many roles
- Access to a confidential, professional support service
- Discount schemes
- Bicycle / season ticket loans
- Enhanced maternity, paternity, and adoption leave
- Special paid leave to volunteer up to 6 days a year
- On-site Facilities (gymnasium, Ski Club, recreational shopping mall, cafe, messing facilities etc)
- Free Car Parking
- Assisted Travel Scheme
Successful candidates can discuss their development options with their manager when in post.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Things you need to know
Selection process details
Things you need to know:
Security
Successful candidates must pass a disclosure and security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Security check
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
The Civil Service code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
At sift, you will be assessed against the following:
- Candidates will be required to provide a statement of suitability. (500 Word count)
- Communicating & Influencing
- Managing a Quality Service
At interview, you will be assessed against the following Success Profiles Behaviours:
- Communicating & Influencing
- Managing a Quality Service
- Working Together
Feedback will only be provided if you attend an interview or assessment.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework (Success Profiles) to assist you in the demonstration of your skills and experience. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
The sift will be undertaken as soon as possible after the closing date, with interviews thereafter.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Shelley Gilmour
- Email : shelley.gilmour103@mod.gov.uk
Recruitment team
- Email : dbscivpers-resourcingteam3@mod.gov.uk
Further information
info@csc.gov.uk.
