Content Designer
UK Health Security Agency
Apply before 11:55 pm on Sunday 7th July 2024
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About the job
Job summary
This is an exciting opportunity to join the UK Health Security Agency (UKHSA) as Content Designer within our User-Centred Design (UCD) Team.
The UCD Team are experts in design and delivery with a shared mission to support improvements to UKHSA services and products by better understanding users’ needs and experiences.
Our delivery squads take on a varied portfolio of work, with much of our input being focused on the discovery and alpha stages.
As a Content Designer, you’ll work as part of a multidisciplinary squad collaborating with teams across UKHSA. You’ll help to shape product and service design, to support UKHSA to solve problems, improve public health outcomes and address health inequalities.
Alongside this, you’ll help to embed UCD practice and principles, supporting UKHSA to become a high performing organisation.
Job description
Content designers make things easier for people to understand and use.They write clear, usable content that helps people do what they need to do, following style guides, content standards and accessibility requirements. They use data and user research to help make content decisions.
The Content Designer will be part of a high performing, multidisciplinary squad using agile methods to deliver user-centric and accessible products and services.
They will need to use the right design tools and techniques at the right times to create content for a product, service or single piece of content that stretches across digital and offline channels.
They will translate insights from user research into accessible, inclusive content design that meets the needs of users, especially those from underserved and underrepresented communities. They will design in the open and communicate design decisions within the project team and to stakeholders across government.
The Content Designer will need to develop and maintain stakeholder relationships and influence others. They will be required to think at a systems-level and absorb large amounts of information and use it to produce simple content strategies and designs.
As a content designer, you’ll:
- Create new content and iterate existing content. This could be on single pieces of content or across an end-to-end service journey on multiple channels.
- Use user research and analytics data to evaluate content. Use these findings and insights to make content recommendations and decisions.
- Apply content design best practice and principles across products and services.Write clear content that is user focussed and meets government and NHS style, design standards and accessibility requirements.
- Build relationships and work with stakeholders to ensure content is accurate and consistent. Support work to promote and advocate for the value of user-centred content design.
- Support and contribute to the UKHSA’s content design community of practice, helping to share knowledge, learning and best practice.
- Take part in user research, to help discover and analyse insights, identify common themes, pain points and user needs.
- Work collaboratively with other user-centred design professions in an agile team to help create quality user experiences.
For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description.
Person specification
Essential Criteria
- Experience of working as a content designer, or a degree (BA, BDes, BHSc, MA) in a relevant subject and able to demonstrate an equivalent level of knowledge.
- Experience of user-centred content design methods and best practice.
- Experience of writing and editing accessible and usable content using a style guide and design standards. Able to make complex language and processes easy to understand.
- Experience of using analytics data and user research insights to inform content design decisions.
- Able to build relationships with stakeholders. Able to collaborate and gain support for user-centred content design methods.
- Knowledge of agile ways of working, and some experience working with user researchers, service and interaction designers and other UCD professions.
- Able to use appropriate collaborative design tools and methods to explore problems and identify opportunities.
- Knowledge of the barriers to access which affect engagement with content. Be able to demonstrate the importance of designing inclusive, equitable, accessible, and sustainable public services.
Desirable Criteria
- Proficiency in prototyping techniques.
- Experience of government digital service assessments.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
This vacancy is using Success Profiles and will assess your Behaviours/Ability/ Experience.
Stage 1: Application and Sift
You will be required to complete an application form. You will be assessed on the above 8 essential criteria, and this will be in the form of:
- an application form (‘Employer/ Activity history’ section on the application)
- a 750-word Statement of Suitability.
Please do not exceed 750 words. We will not consider any words over and above this number.
The CV and Statement of suitability will be marked together.
Unfortunately, late applications will not be considered.
Depending on how many applications we get, we might include a pre-sift on the application form or include an extra stage before the video interview, for example a phone interview or a technical exercise.
If you are successful at this stage, you will progress to interview & assessment. Feedback will not be provided at this stage.
Stage 2: Interview
You will be invited to a 60-minute remote video interview. This may include a presentation on your understanding of UCD and content design , to help us understand more about you and your skills and experience.
The Behaviours tested during the interview stage will be :
- Changing and Improving
- Communicating and Influencing
- Working Together
Feedback will only be provided if you attend the interview.
Interviews will be held week commencing 15 July . Please note, these dates are subject to change.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Location
UKHSA operates a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's locations (Birmingham, Leeds, Liverpool, and London). Specialist or regional roles will be based at the appropriate UKHSA site.
Eligibility Criteria
Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).
For Temporary Appointments, if you are not currently a civil servant, you will take up the post on a Fixed Term appointment. If you are an existing
Civil Servant, based outside of the UKHSA, you will take up the post as a loan. If you are an existing UKHSA member of staff, you will take up the post
as either a level transfer or a temporary promotion as per the UKHSA’s Pay policy.
Disability Confident scheme
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Reserve List clause
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
Starting salary
New entrants to the Civil Service are expected to start on the minimum of the pay band.
The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase.
Either case is determined by whichever is the highest.
For further details please refer to the Information Sheet- Starting Salaries & Benefits attachment
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Faye Churchill
- Email : faye.churchill@ukhsa.gov.uk
Recruitment team
- Email : recruitment@ukhsa.gov.uk
Further information
