Senior Content Designer, Infrastructure and Projects Authority
Cabinet Office
Apply before 11:55 pm on Friday 27th September 2024
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Business Management and Improvement
Communications / Marketing
Digital
Project Delivery
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
The IPA is the government’s centre of expertise for infrastructure and major projects. We sit at the heart of government, reporting to the Cabinet Office and HM Treasury. Our core teams include experts in infrastructure, project delivery and project finance who work with government departments and industry. We support the successful delivery of all types of infrastructure and major projects; ranging from railways, schools, hospitals and housing, to defence, IT and major transformation programmes. We lead the project delivery and project finance professions across government.
Our purpose is to continuously improve the way infrastructure and major projects are delivered, in order to support government priorities and improve people’s lives. We aspire to create the best-performing project system of any country in the world.
The IPA works with government and industry to ensure projects are delivered efficiently and effectively, and to improve performance over time. We work on the overall project delivery system, which includes the projects, people and processes that together create the right environment for successful delivery. We measure how well the system is performing, so we can learn important lessons and continuously improve project performance over time.
The team contributes to the overall work of the IPA in four service areas:
- Build a skilled, valued and respected profession through the use of targeted interventions. This is done through learning and leadership products, ensuring we have a diverse and robust pipeline, and orchestrating the accreditation of members of the profession.
- Lead the function’s data collation and analysis from across GMPP and more broadly. It provides tools, insight and data to enable better outcomes for projects at the IPA portfolio and programme level.
- Enables the function to continuously improve and hold itself accountable by supporting its governance, management and strategic direction and driving its maturity by setting standards, best practice guidance and developing other capabilities.
- Build an engaged and connected community across government. This is done through regular communications and events, and by supporting the adoption of products and services to bring about change that benefits individuals and organisations by helping the government to run more effectively and efficiently.
Job description
The Infrastructure and Projects Authority is the home of the government’s project delivery function and is responsible for:
- Setting the standards for and enabling the set-up, development, delivery and assurance of portfolios, programmes and projects.
- Setting professional standards, building capability and capacity through learning and providing the mechanisms through which professionals can develop their career.
- Providing the data, benchmarks and insights needed to understand and predict performance, and drive targeted continuous improvement and interventions.
- Setting the strategies needed across government to develop and improve project delivery and meet UNSDG goals overall building a community of informed and celebrated professionals through communications, events and campaigns
We are looking for a senior content designer for the Government Project Delivery Hub. They will lead, manage and deliver service and content design work package(s) of improvement in response to a recent discovery exercise, and continuous improvement. Occasionally, they will also be expected to design project delivery content for gov.uk.
This is an exciting role that has the opportunity to shape, influence and make a critical change to how the public sector accesses and consumes project delivery knowledge. This will support the delivery and management of all government projects, programmes and portfolios delivering better project outcomes.
Responsibilities and Duties
The responsibilities of the role will be to:
- Develop, design, and continuously update the hub design system to align with wider project delivery branding.
- Update content design and webpage design as needed to ensure alignment with the hub design system.
- Uploading content as a web administrator writing basic html code when needed.
- Gain a deep understanding of end-to-end user journeys and how content is affected within these journeys, including with other services that interface and integrate with the hub.
- Identify where user journey fixes or content improvements need to be made.
- Take responsibility for assuring the quality of all content published.
- Work with content owners to design and re-work proposed content to align with content design principles and the design system of the hub.
- Coach and guide content owners to improve content submissions, including policy, guidance and communication content.
- Create and design content.
- Ensure that content is regularly reviewed and evaluated, contributing to continuous improvements and iteration.
- Understand the different types of user research, evidence and data and how they’re used at different stages of product/ service development (alpha, beta, live).
- Formulate hypotheses, gain insights from research and make decisions based on findings, clearly explaining how decisions have been made.
- Evaluate quantitative and qualitative data and prioritise and define approaches to best understand users.
- Champion user research to focus on all users.
- Put accessibility requirements at the heart of approaches to designing content, and encourage others to do the same.
- Choose and use the right tools or methods to use for content design.
- Understand how the needs of users can be best fulfilled using the hub, integrated and interfaced.
- Bring insight and expertise into how user needs have changed over time to ensure they’re met by the business.
- Apply strategic thinking to provide the best service for the end user.
- Identify and scoping functionality continuous improvement opportunities.
- Contract manage the supplier(s) to functionality improvements.
To do this, you will be expected to:
- Be ambitious for the potential of the hub.
- Be resilient to changes in priorities, strategy and policy.
- Be passionate about continuous professional development.
- Be aware of the latest developments in project delivery within and outside government that might affect content.
- Understand how content design is a critical enabler to the success of the adoption of learning, standards and guidance.
- Establish effective working relationships across the IPA and the function across government, including with the members of the product board and product owners providing friendly critical challenge.
Person specification
Essential Criteria:
- Relevant formal qualification in content design, related discipline or equivalent work experience
- Experience in using design software, such as canva.
Desirable criteria:
- Experience with basic html code
- Experience in administrating a WordPress site or equivalent type content management system.
- Understanding of project delivery and the project delivery functional model, the initiatives that are ongoing to develop it and the profession that supports it.
- Understanding of the varied and interfacing technological landscape in government
- Understanding of the different type of United Kingdom public sector bodies
- Understanding of the gov.uk design system
Additional information:
A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Working Together
- Managing a Quality Service
- Seeing the Big Picture
- Communicating and Influencing
- Developing Self and Others
We only ask for evidence of these behaviours on your application form:
- Changing and Improving
- Working Together
- Managing a Quality Service
Benefits
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 28.97%.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
Things you need to know
Selection process details
Application process
After submission of the first stage of your application you will be invited to complete a Civil Service Numerical Test and if successful a Civil Service Verbal Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 27/09/2024. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
If successful, you will be moved on to the applications sifting stage where you will be asked to provide a CV and to use the three Behaviours (Changing and Improving, Working Together, and Managing a Quality Service - 250 words per behaviour) to explain how you consider your experience is suitable for the role as listed on the essential criteria section of the job advert.
Selection process
At a blended interview you will be scored on:
- Three Behaviours; Seeing the Big Picture, Communicating and Influencing, and Developing Self and Others.
- Experience - flexible questions determined by panel
- Three Strength questions
- A Presentation (more information on the presentation will be provided to the candidates who are invited to interviews)
Expected timeline (subject to change)
Expected sift date: +3 working days from advert close
Expected interview date/s: +10/11/12 working days from advert close
Interview location: Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.
Reasonable adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Further information
Please note that this role requires CTC clearance, which would normally need 3 years’ UK residency in the past 3 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Aurea Ximenes
- Email : aurea.ximenes@ipa.gov.uk
Recruitment team
- Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles. and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.
