Grade 7 Operational Performance and Planning Manager
Department for Work and Pensions
Apply before 11:55 pm on Monday 14th October 2024
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About the job
Job summary
This is a key role in the Products, Planning and Service Delivery Team and we are looking for someone who will help us deliver this key leadership role across Disability Services.
We welcome applications from candidates who demonstrate inspirational and resourceful leadership as well as the key criteria listed below. We are proud to be part of DWP, which is the Government’s largest public service department serving 18 million customers.
We are committed to the Civil Service ambition to become the UK’s most inclusive employer and we absolutely welcome and encourage applications from every part of our community, particularly from groups currently underrepresented in our workforce and those with protected characteristics.
As a Disability Confident employer, we also put in place reasonable adjustments to support disabled job applicants and employees.
Job description
Develop and maintain a range of data capture MI products to lead performance reporting for the Deputy Director, Senior Leadership Team and briefing to Ministers.
Collaborate with colleagues in Disability Services [DS], Finance, Service Design & Optimisation [SDO], Contract Management & Partner Delivery Directorate (CMPD), Analysts, and wider intelligence networks to share intelligence, forecasts, latest innovations, and best practices.
Support DS leadership with advice and guidance on all performance and deployment issues.
Make evidence-based decisions in the planning and deployment of resources across PIP, DLA, AtW and IIDB product lines, identifying opportunities to maximise productivity, capacity, and clearances, in line with operational priorities.
Identify and minimise delivery risks to the business.
Review the collection and collation of appropriate, robust data and MI. Present this proficiently, to enable operational leaders to competently drive the business.
Develop and review MI systems, processes, and practices to ensure improvements, adopting a continuous improvement approach.
Provide regular and adhoc briefings for Senior Leadership Team (SLT) to support day to day operational delivery, and a monthly Deputy Director review of performance and resources, including analysing trends and emerging issues.
Provide support to Operational leaders with understanding how metrics are calculated, how data is captured, and how to drive deployment and productivity.
Provide leadership and direction to a small geographically separated team, to coach, mentor and support their technical capability and development, to deliver an effective performance reporting and planning function.
Collect and collate weekly and monthly data across all Disability Service product lines.
Provide MI reports in various formats helping our leaders monitor and understand performance. These include:
- Service Optimisation packs for groups and the network.
- Weekly Deployment Reports.
- Task Data.
- Weekly Forecasts.
- Heads of work.
- Weekly DS Headlines.
- MI for MfD weekly update.
- Staffing and ABM data including TDA, spans of control etc.
- Provide data for Service Design colleagues to build into the Buzz Pack each week.
Maintain the DS Information Hub and alert leaders when all data is available.
Provide various scan extracts to identify areas of concern and direct teams to work on priority areas.
Report on and monitor PIP aged cases and work with operational teams to ensure cases are progressed, good practice is shared and any issues highlighted and escalated where appropriate.
Facilitate regular performance and update calls with site leads and other colleagues to keep them up to date on performance, HoW etc.
Track Long Term absences with a collated monthly return.
Work closely with Service Design and Contract Management monitoring referrals to providers.
Build and monitor the people Survey each year for Disability Services and provide analysis when results are published.
Cost, plan and monitor Overtime budgets.
*The duties/responsibilities listed above describe the post and are not intended to be exhaustive.
Person specification
Essential Criteria:
This is primarily a data analysis and data management role. You will need to demonstrate a strong understanding, experience and technical knowledge of using advanced excel functions to analyse data, produce reports, MI products and capacity planning.
You will need to demonstrate strong ability to analyse, interpret and explain complex data and information, supporting Service Delivery leaders, enabling service optimisation and continuous improvement.
There will be occasions when you will be required to produce reports, forecasts and trend data at short notice. While we have skills within the team to support this role, you will need to be able to do this work independently.
You will need to demonstrate experience and aptitude in making sound evidence-based decisions, supporting the planning and deployment of resources, influencing strategic business direction.
You will need to work collaboratively and communicate confidently with a range of senior stakeholders in Disability Services Finance, SDO, CMPD and wider networks sharing intelligence, forecasts, latest innovations, and best practice.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Making Effective Decisions
- Working Together
- Communicating and Influencing
Benefits
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Things you need to know
Selection process details
STAGE 1 – Written Application
As part of the application process you will be asked to complete a Personal Statement. Further details around what this will entail are listed on the application form.
The written sift will be conducted using evidence from your Personal Statement of 1250 words.
When completing your Personal Statement, you should provide evidence in response to the questions which demonstrates your experience under against each of the key criteria. This is what your written evidence will assessed against.
The written evidence you provide must relate to your own experiences.
If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in.
It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain:
What was the task? How did you approach the work/situation? What were the Outcomes?
Or
What was the Situation? What were the Tasks? What Action did you take? What were the Results of your actions?
Should a high volume of applications be received, an initial sift may be conducted using the Lead essential criteria.
STAGE 2 - Selection
If you meet the required standard and your application is successful, you will receive an invitation to a blended Microsoft Teams interview.
Sift and interview dates to be confirmed.
Preparing for the interview:
If you are invited to interview you will receive an electronic notification to your Civil Service Jobs site.
Once you receive the invite to interview you will need to access the system and book yourself an interview slot.
Full details of the behavioural questions will be given to shortlisted candidates in advance of the interview.
The interviews will be conducted by MS Teams and you will need to use your personal device to access the platform. We will provide instructions at the time as to how you do this.
The interview will follow a blended approach and will last approximately 45 minutes.
You will be asked a mixture of Behaviour and Strength questions. The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential.
A blended interview aims to be more of a conversation at the interview, offering a more inclusive approach.
Behavioural questions will explore what you have done in previous jobs or experiences as well as what you have achieved and/or learned.
The interview will include a blend of:
- Behaviour and Strength-based questions.
- Civil Service key elements, of which you will be asked to provide examples of each of the 4 behaviours.
At interview you will be assessed the following Behaviours (Level 4):
- Leadership.
- Making Effective Decisions.
- Working Together.
- Communicating & Influencing.
STAGE 3 - Offer
If you are successful at the interview stage, we will be in touch to offer you a role or confirm that you have been added to the Reserve List.
Offers will be made in strict merit order with offers being made to the highest scoring candidates first, taking into account the availability of selected location preference(s).
If we are unable to offer you a role initially, we will place your name on a reserve list for up to 6 months. The reserve lists may also be used to offer future permanent opportunities which are considered similar in criteria and responsibilities, not necessarily restricted to the current locations included in the advert. They may also extend to permanent opportunities which arise across the wider DWP network. Any such offers would be made in strict merit order to all candidates remaining on the reserve list. The location and job role would be fully explained to you. Refusal of the offer would not change your reserve list position.
Further Information
Find out more about Working for DWP
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : ds.recruitment.g7@dwp.gov.uk
- Email : ds.recruitment.g7@dwp.gov.uk
Recruitment team
- Email : dwprecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
