DIO Regional Delivery Manager
Ministry of Defence
Apply before 11:55 pm on Friday 18th October 2024
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Procurement and Contracts Management
Property
Senior leadership
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
This is an exciting opportunity for a property professional with proven experience in estate portfolio management to join a dynamic and successful team; current direct line management of 3 Area Managers and the Soft Facility Management (FM) Lead, supported by approximately 80 staff who are geographically dispersed.
A key member of the Senior Leadership Team within Regional Delivery South West (RDSW); responsible for the delivery of all Hard and Soft facilities management to Military customers within the Region.
This is a high profile and at times challenging role, best suited to someone with a combination of estate management experience, professionalism, technical astuteness and leadership capabilities.
The successful candidate will derive a significant sense of achievement in supporting delivery of complex multi-million pound Facilities Management contracts, playing a key role in helping to ensure the defence estate is safe and compliant.
You will have a critical role as an individual leader, within the wider Regional Delivery function. In the day to day context of operational challenges you will be key to development of your team, mentoring them and taking them from strength to strength using the DIO Leadership Code as the underpinning foundation.
As part of the Senior Management Team, you are required to contribute to the leadership and strategic management of the estate and infrastructure portfolio planning, providing mentorship to DIO personnel and ensuring that resources are maximised to support the operational outputs within the Region and that budgets are handled in accordance with delegated authority.
A full UK driving licence is required as the successful candidate will be site based with a requirement to travel routinely to fulfil the role successfully and effectively, including occasional national travel. Please note Public Transport is not available to many of our locations.
Travel is required between sites to promote effective stakeholder relationships, spending approximately 60% of your time working from your permanent duty station, or other site locations, to support your work.
The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working patterns will be considered.
The objectives of the role cannot be delivered within reduced hours or through job share, the role entails the management of a high volume of complex outputs which will entail a consistent and rapid turnaround for resolutions due to safe and legal compliance and potential risk to lives.
Job description
Within RD SW & RFCA everything centres around three key priorities: Safety, Customer focused delivery and finally being at the forefront of DIO in using innovative IT and tools to drive efficiency across our business.
Whilst there is commonality in all that we do in RD, our willingness to collaborate and share knowledge and experience’s; applying this to each unique circumstance remains our strength and in doing so SW & RFCA continually strive to enact the DIO vision of one team, excellent advice and outstanding delivery.
With our drive to deliver exemplar, customer service, you will be responsible for stakeholder management of our customer base, leading your regional delivery teams within a collaborative environment.
Our roles provide a great sense of achievement by supporting the accomplishment of our team outputs and goals to provide excellent facilities for our Service Personnel across multiple MoD locations.
Your responsibility to role model behaviours of enthusiasm, commitment and ownership is essential to the role and ethos of the team. Your role will be forward-looking, proactively supporting the Defence Customer in the development of their estate strategies and effective asset management.
You will manage the delivery of contracts and works for all Defence Customers (Royal Navy, British Army, Royal Air Force etc) bringing their requirements to life.
You will work with our Industry Partners setting the standards expected for the service we deliver. The Defence Customers have a large and complex infrastructure requirement which spans from Cornwall to Gloucestershire, through Wiltshire to South Hampshire and includes critical operational sites throughout the region.
You will be responsible for ensuring that our Industry Partners maintain a safe and legal estate across the assets we manage, which requires close management of the contracts that underpin the service the Defence Customers receive.
Further, as a critical member of the RDSW&RFCA Leadership team you are required to contribute to the strategic direction and management of the estate and infrastructure portfolio, providing guidance to DIO personnel, ensuring that DIO resources are maximised to support the operational outputs within the region and that budgets are managed in accordance with delegated authority.
Person specification
You will provide leadership and management of the Regional Delivery staff providing strategic direction to the team to consistently deliver DIO outputs across the region.
Demonstrate a personal dedication to the delivery of the outputs. Create an environment of strong working relationships within the team and with others across DIO, the MOD and our Suppliers.
Responsible for developing and supporting the wider teams enabling them to deliver departmental goals.
Direct resources and matrix manage staff to draft and deliver plans such that the team/function can efficiently deliver required outputs under a culture of continuous improvement.
The Defence Customers have a large and sophisticated infrastructure requirement which entails close management of the deliverability of Hard and Soft Facilities Management. As Buyer’s representative you will regularly review and assess performance and progress across the Region, taking corrective action or prioritise as appropriate to ensure our commitments are delivered.
Delivering works through existing Facilities Management Contracts, this role will be accountable to the Head of the South West in providing contract management and assurance, data integrity, reporting and risk management in relation to the core contract.
Responsible for the engagement and support to our customer base throughout the region.
Working with our partners setting the standards expected for service delivery, coordinating the work with users and partners that have an interest in Regional Delivery.
Essential:
- A proven track record in operational leadership and leading a geographically dispersed team to deliver excellent results is critical.
- Experience of working in a FM /Construction environment
- Experience in contract management within in the FM Sector
- Experience of managing complex Health and Safety issues
- Experience of working in a fast paced and demanding partnering environment
- Ability to work in a matrix-based organisation
Licences
Memberships
Chartered Institute of Workplace and Facilities Management (CIWFM)
Chartered Royal Institution of Chartered Surveyors (MRICS)
Chartered Engineer (CENg)
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Seeing the Big Picture
- Managing a Quality Service
We only ask for evidence of these behaviours on your application form:
- Leadership
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Government Property Profession Career Framework - Customer and Client Service at Expert level
- Government Property Profession Career Framework -Commercial Acumen at Expert level
- Government Property Profession Career Framework - Health and Safety, Compliance and Inclusion at Expert level
We only ask for evidence of these technical skills on your application form:
- Government Property Profession Career Framework -Commercial Acumen at Expert level
- Government Property Profession Career Framework - Health and Safety, Compliance and Inclusion at Expert level
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 28.97%
- Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.
- Enhanced Parental Leave.
- Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.
- To learn more about our full range of benefits, view our Candidate Information Guide attached.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking, and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
Things you need to know
Selection process details
Government-Property-Profession-Career-Framework-2
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
- Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Your behaviour statements should focus on the evidence of your actions and the resulting output, not the situation and task. Please ensure that you maximise the available word count.
Behaviours:
- Leadership
- Communicating and Influencing
- Seeing the Bigger Picture
- Managing a Quality Service
Technical:
Government Property Profession Career Framework
- Customer & Client Service - Expert Level
- Commercial Acumen - Expert Level
- Health & Safety, Compliance and Inclusion - Expert Level
Experience:
Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience
- Personal Statement:(750 words)
Provide evidence of how you demonstrate the following:
- Your experience of leading cross discipline teams and working in a matrix management environment where you work with stakeholders from other parts of the organisation.
At Application you will be assessed against the following:
Behaviours: Leadership,Managing a Quality Service
Technical: Government Property Profession Career Framework -Commercial Acumen at Expert level, Government Property Profession Career Framework - Health and Safety, Compliance and Inclusion at Expert level
At Interview you will be assessed against the following:
- Behaviours: Leadership, Communicating and Influencing, Seeing the Big Picture, Managing a Quality Service
- Technical:Customer & Client Service - Expert Level, Commercial Acumen - Expert Level,Health & Safety, Compliance and Inclusion - Expert Level
- Presentation - Candidates who are successful at application sift will be expected to deliver a presentation on the day of the interview. The subject matter will be disclosed upon invite to interview.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
We want to offer opportunities to all who are successful at interview for our roles, but this is not always possible, so we do hold candidates on an active reserve list for 12 months.
Application sifting is scheduled to take place during week commencing 21 October 2024.
Interviews are currently expected to take place in person at Marlborough Lines, Andover and are expected to be conducted week commencing 4 November 2024.
A minimum of 2 full working days’ notice will be provided for interviews.
To assist with your application please find attached below:
- DIO Candidate Information Guide
- DIO Candidate Information Guide Accessible Version
Feedback will only be provided if you attend an interview or assessment.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : James Crosfield
- Email : james.crosfield839@mod.gov.uk
Recruitment team
- Email : DBSCivPers-Resourcingteam3@mod.gov.uk
Further information
info@csc.gov.uk.
