Senior Performance Analyst
The Money and Pensions Service
Apply before 11:55 pm on Thursday 7th November 2024
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Digital
Information Technology
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
Senior Performance Analyst
c.£55,000 per annum
Bedford
Permanent
Hybrid Working
We are seeking a Senior Performance Analyst to join our Digital Data Team. This role is integral to providing business insights through data analysis and involves collecting and interpreting performance data, developing performance dashboards, and providing actionable insights to stakeholders.
The successful candidate will align with our core values and have the ability to lead and manage complex projects and contribute to our performance analysis community. They are responsible for analysing performance data, identifying areas for improvement and optimisation, working with, Product Managers, technical experts, and enabling functions.
Job description
In this role you will be responsible for the following;
- Lead performance analytics workstreams from requirements gathering to testing and implementation within product delivery teams.
- Utilise a wide range of analytical tools and techniques to provide business insights.
- Develop and implement performance measurement frameworks, including Key Performance Indicators (KPIs).
- Conduct complex analysis and collaborate with cross-functional teams and analytical disciplines.
- Develop technical tools and techniques to aid in analysis.
- Ensure the accuracy, quality, and appropriate use of data and analysis.
you will need to demonstrate the following skills and experience;
- Digital and Performance Analysis – You must have extensive experience in the digital space and previously completed the set-up of consolidated data frameworks taking fragmented data sets from across channels and data sources.
- Analysis and Insights - Analyse and interpret key performance metrics and trends to inform decision-making. Develop performance dashboards and KPIs that align with business and operational goals and ensure accurate tracking of business outcomes.
- Communicating Analysis and Insights - Ability to turn complex data into compelling, clear and actionable stories. Present analysis and visualisations in clear ways to communicate complex messages and give recommendations.
- Performance Measurement - Lead the development of performance measurement frameworks and demonstrate a deep understanding of business goals and can turn these into tangible performance measures.
- Data-Driven Decision Making - Support decision-making by providing data-driven insights, helping to prioritize initiatives and define performance targets. Use advanced data analysis techniques to inform prioritization and identify opportunities for improvement.
- Understanding Analysis across the product lifecycle - Apply experience in multiple parts of the product life cycle. Identify the appropriate deliverables and engage the right people to meet them. Ability to work with other agile delivery disciplines throughout the product life cycle. Plan and proactively engage with the stakeholders at the appropriate stage of the project.
- Stakeholder Collaboration - Maintain and develop strong relationships with key stakeholders, ensuring that their performance needs are met, and expectations are managed. Ensure clear communication of performance insights and data across business units.
- Verification and validation of data and analysis - Set up a system to get data ready for use and specify how data should be cleansed and prepared. Able to bring data together from different sources and communicate the limitations of data. Peer-review colleagues’ outputs to ensure quality.
- Systems and Platform – Hands on experience or exposure with Adobe Analytics is essential. Experience with Adobe Client Data Layer (ACDL), PowerBi, CRM, CCaaS, Excel, Google Analytics and Brandwatch also desirable.
The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.
We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.
At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -
- Caring
We care about our colleagues and people whose lives we are here to transform. - Connecting
We will transform lives through our ability to make positive connections. - Transforming
We are committed to transforming lives and make a positive societal impact.
About MaPS
At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.
About our people
In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.
Our inclusive working environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.
We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”
By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.
What Money and Pensions Service can offer you?
- Generous Annual Leave – 30 days plus Bank Holidays
- Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
- Interest-free loan to help you buy season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye test & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.
If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk
Terms and conditions , Money and Pensions Service (maps.org.uk)
Job Reference: MaPS00676
Close Date: Thursday 7th November 2024
Person specification
You will need to demonstrate the following skills and experience;
- Digital and Performance Analysis – You must have extensive experience in the digital space and previously completed the set-up of consolidated data frameworks taking fragmented data sets from across channels and data sources.
- Analysis and Insights - Analyse and interpret key performance metrics and trends to inform decision-making. Develop performance dashboards and KPIs that align with business and operational goals and ensure accurate tracking of business outcomes.
- Communicating Analysis and Insights - Ability to turn complex data into compelling, clear and actionable stories. Present analysis and visualisations in clear ways to communicate complex messages and give recommendations.
- Performance Measurement - Lead the development of performance measurement frameworks and demonstrate a deep understanding of business goals and can turn these into tangible performance measures.
- Data-Driven Decision Making - Support decision-making by providing data-driven insights, helping to prioritize initiatives and define performance targets. Use advanced data analysis techniques to inform prioritization and identify opportunities for improvement.
- Understanding Analysis across the product lifecycle - Apply experience in multiple parts of the product life cycle. Identify the appropriate deliverables and engage the right people to meet them. Ability to work with other agile delivery disciplines throughout the product life cycle. Plan and proactively engage with the stakeholders at the appropriate stage of the project.
- Stakeholder Collaboration - Maintain and develop strong relationships with key stakeholders, ensuring that their performance needs are met, and expectations are managed. Ensure clear communication of performance insights and data across business units.
- Verification and validation of data and analysis - Set up a system to get data ready for use and specify how data should be cleansed and prepared. Able to bring data together from different sources and communicate the limitations of data. Peer-review colleagues’ outputs to ensure quality.
- Systems and Platform – Hands on experience or exposure with Adobe Analytics is essential. Experience with Adobe Client Data Layer (ACDL), PowerBi, CRM, CCaaS, Excel, Google Analytics and Brandwatch also desirable.
Benefits
What Money and Pensions Service can offer you?
- Generous Annual Leave – 30 days plus Bank Holidays
- Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
- Interest-free loan to help you buy season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye test & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
Things you need to know
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : ben.walsh@reed.com
- Email : ben.walsh@reed.com
Recruitment team
- Email : ben.walsh@reed.com
