Field Manager (North East)
Department for Work and Pensions
Apply before 11:55 pm on Wednesday 20th November 2024
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Salary
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Type of role
Property
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About the job
Job summary
From the design and development of policies to the delivery of services supporting work, welfare, pensions and child maintenance, DWP is the Government’s largest department.
People are at the very heart of what we do. We ensure disabled people can live more independent lives; help tackle poverty and homelessness; provide a financial foundation for a secure old age; and support families ensuring children can fulfil their potential.
DWP has the largest commercial estate in government and our team is committed to being smaller, greener and better – helping people to work, grow and thrive. Our estate provides accommodation for colleagues who support millions of daily customer interactions in Jobcentres and Health Assessment centres, back of house offices delivering frontline services and hub sites housing expert functions such as Policy, Finance, Digital and HR.
The DWP Estates function ensures the smooth and efficient operation of this network on a day-to-day basis. We manage a private sector supply chain that delivers essential services such as security guarding, maintenance, property and leasehold, construction, cleaning and facilities management. Many of these services are business critical and we cannot safely open our offices without them.
This role will support as the Estates customer interface in the Regional Area, working closely with local stakeholders and customers to ensure high quality day to day delivery of services. It will support a One Team approach of high quality customer care and strong stakeholder management, through a supplier partner environment, building the reputation of Estates as an effective enabler to the wider business and its customers. This role will manage c. 50 properties within designated region.
Our ambitions are to:
- Transition to a smaller, more affordable, and adaptable estate
- Invest in improving DWP’s buildings and infrastructure, conducted mainly through an extensive programme of planned replacement works
- Meet our agreed Government Greening Commitments - creating a culture where sustainability is embedded
- Expertly deliver cost effective services
- Create a professional working culture that is best in class across the Government Property world.
This role will support as the Estates customer interface in the Regional Area, working closely with local stakeholders and customers to ensure high quality day to day delivery of services. It will support a One Team approach of high quality customer care and strong stakeholder management, through a supplier partner environment, building the reputation of Estates as an effective enabler to the wider business and its customers.
Job description
Location
Although Sheffield or Leeds is a preferred location this role will cover Teesside, North Yorkshire & Humberside and can be based within any site with available space within the three specified areas.
Government Property Profession Career Framework (Link)
This role sits within the following:
- Job Family – Workplace & FM
- Core Role – Facilities Management
- Level – Practitioner
Key accountabilities
- Ensure supply chain are delivering services to enable a fit for purpose portfolio that is safe and able to support DWP business functions. Undertake ad-hoc visits across the designated portfolio to activities such as, reviewing assets, undertaking audits, identifying health and safety issues, compliance, checking risk assessments, assisting service issue resolution – drawing upon subject matter expertise within the wider team as required. Attend regular supply chain governance meetings as required.
- As the face of DWPE, manage SRO customer engagement across designated portfolio. Manage escalations and complaints from customers and suppliers where it has cross-supply chain implications and is beyond the scope of FM supply chain Building Manager. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations
- Manage allocation and co-ordination of multiple supply chain on site (e.g. incident response, projects, LCW, moves & churn (including FF&E), compliance and H&S)
- Understand the strategic drivers for Service Delivery and Estates, remaining alert to emerging issues and trends and undertaking regular reviews of priorities, risks, concerns, focus and proactive planning for your designated portfolio, supporting local, regional and national level planning.
- Support implementation of operational strategies, policies and procedures in line with the operational, H&S and compliance requirements to ensure a well managed and maintained portfolio in partnership with the supply chain. Ensure business continuity and adherence to H&S and compliance requirements.
- Work in partnership with the supply chain to encouraging ideas for change, identify areas for improvement, simplifying processes, establishing clear hand-off’s and responsibilities, ensuring value for money and reducing bureaucracy.
- Act as Initial point of contact for service change on site. Review requirements for site with customers and engage with Supply Chain Mgmt and Category Management team who will determine service changes and execute relevant contract changes. Ensure service change matrix on site are reflection of site requirements
- Act as operational knowledgeable rep, articulating site requirement to ensure effective project planning, prioritisation and scoping. Support project approval processes from an operational perspective, working closely with DWP Projects team. Coordination of supplier partners during project delivery, mobilisation and hand over for seamless transition to BAU.
- Understand incident management processes across designated portfolio, ensure there are appropriate procedures and processes in place to deal with required remedial action. Raise work orders in line with financial controls to support rectification of any issues.
- Raise where necessary and manage work orders within Delegated Financial Authority, seeking savings and value for money and adhering to Financial Accounting rules at all times. Support the embedded Cost Management team in validating and auditing estimates, application for payments and invoices where applicable.
Person specification
Essential Skills, Knowledge & Experience
- Management of external suppliers/contractors who deliver a wide range of project activities
- Experienced in the understanding and knowledge of health & safety provision
- High level management of key suppliers in supporting negotiations, managing/escalating issues, and engaging in key decision making with strategic consequences
- Interpretation and analysis of data to inform decision making
- Willingness to understand and comply with Real Estate and related Statutory, Regulatory and Professional requirements
Desirable Skills, Knowledge & Experience
- Experience in a Property, Facilities Management or similar complex function within a large, matrix organisation would be desirable
- Commercial experience gained within the Property/FM division of a complex, matrix organisation is desirable
- Understanding of building condition and performance, and related contract and clause management or a willingness to learn
Qualifications/professional memberships
Desirable
- Working towards AssocRICS with a preference if already held, or
- Working towards IWFM (Levels 4-5) with a preference if already held
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Managing a Quality Service
Benefits
DWP have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Location
Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.
Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed
Hybrid Working
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business
Things you need to know
Selection process details
STAGE 1 - APPLICATION & SIFT Your CV should be fairly short and just evidence very brief details of your work history and experience. Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage. STAGE 2 - INTERVIEW You will also be asked an additional question to validate your knowledge which will be measured against the essential criteria as specified in the vacancy. Further Information Find out more about Working for DWP A reserve list may be held for a period of 12 months from which further appointments can be made. Current Civil Servants (all contract types) will need to ensure that they are still employed as a civil servant at the point of starting in the relevant new post. If their contract ends (e.g. end of FTA contract or resignation) at any point during the recruitment/onboarding process for the advertised role, they will no longer be eligible and may be withdrawn. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. If successful and transferring from another Government Department a criminal record check may be carried out. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. |
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Matt Pepper
- Email : matt.pepper@dwp.gov.uk
Recruitment team
- Email : dwprecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
