AO Administration Officer

Ministry of Defence

Apply before 11:55 pm on Tuesday 29th October 2024

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Details

Reference number

372270

Salary

£24,985

Per annum, pro rata for part time

A Civil Service Pension with an employer contribution of 28.97%

Job grade

Administrative Officer

Contract type

Permanent

Business area

MOD - Strategic Command - Defence Medical Services (DMS)

Type of role

Administration / Corporate Support

Working pattern

Full-time, Job share

Location

DPHC (SW) RAF Brize Norton, Carterton, Oxford OA18 3LX

About the job

Job summary

Here at Defence Primary Healthcare (DPHC) we are an inclusive and dedicated team responsible for medical support to entitled personnel.

We are looking for an organised, enthusiastic and adaptable Administration Officer (AO) with excellent communication and IT skills to join our team at RAF Brize Norton.

This role is offered at 37 hours per week. We are a dedicate and supportive team! If you think this could be the role for you, please apply as we would love to welcome you to our team!

Job description

The RAF Brize Norton Medical Centre provides comprehensive general practice and occupational health services to all of the military personnel . The successful candidate will be responsible for providing a high standard of administrative support to the Mental Health Team (MHT). The post holder will work to the direction of the Executive Officer (EO) Practice Manager to support the clinical staff based within the Defence of Community Mental Health (DCMH). The post holder will be responsible for all administrative requirements for both new and current patient caseloads which includes liaison with other Medical Centres and outside agencies.

Strategic Command Transformation

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.

Person specification

Duties and responsibilities include, but are not limited to:

Providing full administrative support to all doctors, clinical staff, and reception duties within the DCMH. This will include managing clinics and organisation and management of appointments.
Liaising with stakeholder units, providing recall and statistical data when requested.
Covering the reception duties and ensures that a high standard of administrative support is maintained to allow a safe and effective delivery of Mental Healthcare.
Liaising with patients, Medical Officers, and Medical Facilities to ensure correct patient contact details, arranging of appointments and dealing with any queries.
Ensuring that all referrals are brought to the attention of the nurse team leader for action.
Collating all medical statistical information (associated with Key Performance Indicators (KPI) and the Mental Health Dashboard).

Please refer to the Job Description and Person Specification for further details.

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Changing and Improving
Delivering at Pace
Managing a Quality Service

Benefits

Alongside your salary of £24,985, Ministry of Defence contributes £7,238 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

A Civil Service pension
25 days holiday a year, growing one day a year to 30 days after five years (pro rata)
Free parking
An inclusive working environment
Learning and development tailored to your role
Access to discount cards such as Blue Light Card & Defence Discount Service (subscription costs may apply)

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.

There will be no reimbursement for any travel expenses for the interview.

Requests to work flexibly and/or part time will be considered, taking into account business needs.

Please note the salary will be pro-rata where part time hours are undertaken.

All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

Please see the link to our Youtube channel for advice preparing your best responses with some hints and tips on answering behaviour based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.

https://www.youtube.com/@DMS_MilMed

This post does not offer any assistance with relocation allowances.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-sgdmsresourcingteam@mod.gov.uk.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.