Student Finance Officer

Student Loans Company

Apply before 11:00 pm on Friday 18th October 2024

 
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Details

Reference number

370707

Salary

£22,800 - £22,800
A Civil Service Pension with an employer contribution of 28.97%

Job grade

Other

Contract type

Permanent

Business area

SLC - Operations

Type of role

Operational Delivery

Working pattern

Full-time

Number of jobs available

6

Contents

Llandudno

Job summary

Student Finance Officer  

£22,800 per annum

Pension: 28.97% - Alongside your salary, Student Loans Company contributes £6,605 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Location: Llandudno

Contract: Permanent

Working hours:  Week one 8am till 4pm with half hour lunch,  week two 10am till 6pm with half hour lunch

Closing date: October 18th 2024

Welsh language desirable

Start date November 18th 2024

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation established to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Job description

We are looking for motivated and dynamic individuals with a passion for delivering excellent customer service to join our busy contact centre and assessment team in Llandudno.

Our Student Finance Officers are responsible for assisting our customers in their student finance journey by resolving their requests and case managing their applications whilst learning new skills as your career progresses within SLC. This will include assessing and processing student finance applications to establish our customers’ eligibility and entitlement to financial support across a wide range of SLC products whilst providing excellent customer service by answering customer queries through our various channels including inbound and outbound calls, email, webchat and letter

SLC offer a Blend working model which will typically be 2 days in the office and 3 days from home.

Initial Training will be office based.

Person specification

What you bring:

 To join our Student Finance Officer team in Llandudno you must demonstrate the following:

• Ideally experience in working in a customer-focussed role, preferably within a high-volume contact centre or processing environment.
• Excellent IT skills, with significant experience using email and the ability to use multiple software platforms.
• A passion for customer service with the ability to understand customers’ needs and a desire to deliver high standards.
• The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner.
• The ability to communicate clearly and effectively through a variety of channels including telephone, email, and letter.
• A commitment to continue your own learning and development whilst maintaining the key knowledge and skills required for your role.

Alongside your salary of £22,800, Student Loans Company contributes £6,605 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

  • 28 days annual leave plus 8 public holidays
  • Option to buy/sell annual leave
  • Flexi-time and enhanced flexible working options available
  • Option to join the Civil Service pension scheme
  • Life insurance cover for 4 x annual salary
  • Enhanced company sick pay and family leave including maternity, paternity and adoption
  • Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010.  Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk.

***Candidates may apply for this post in Welsh. Any applications submitted in Welsh will not be treated less favourably than an application submitted in English***

Selection process details

Shortlisted candidate will be contacted to attend an assessment centre.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Lisa Raby
  • Email : ask_recruitment@slc.co.uk
  • Telephone : ask_recruitment@slc.co.uk

Recruitment team

  • Email : ask_recruitment@slc.co.uk

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission’s Recruitment Principles and you wish to make a complaint, you should contact ask_recruitment@slc.co.uk in the first instance.

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