Dynamics Functional Consultant (Band 4/HEO)
Health and Safety Executive
Apply before Midday on Monday 7th October 2024
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
The Health and Safety Executive (HSE) is the independent regulator for work-related health and safety. We act in the public interest to reduce work-related illness, death, and serious injury across Great Britain’s workplaces.
HSE is highly regarded both nationally and internationally. The benefits that our work brings to business, workers and the UK economy are clear. Improved health and safety risk management protects workers and translates into reduced sickness absence, lower healthcare and welfare costs, and better productivity.
For further information about HSE go to: http://www.hse.gov.uk
We are committed to the modernisation of our services, and the delivery of improved operational efficiency and effectiveness. HSE is investing in several third-party software products to support our key business functions. You will be working with others to get the best out of our Customer Relationship Management (CRM) platform and other chosen software applications, ensuring resources are prioritised where they deliver the greatest value.
As a Dynamics Functional Consultant, you will be a functional consultant in our Digital Dynamics Team and will be working closely with projects, business teams, analysts, and user experience specialists. You will deliver and maintain solutions that meet business needs with efficient and effective processes and ways of working. You will be a key part of the digital transformation of HSE.
Working Pattern
Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week.
Job description
You will enjoy and thrive in working openly, collaboratively and as part of a multi-disciplinary team focused on one or more projects.
You will be supporting existing systems, designing, and delivering new features as we develop our service, adhering to standards and using Agile principles ensuring timely production of goals and approvals through constructive collaboration with all relevant parties contributing to innovation of all products.
Key responsibilities and technical skills
- Configure the CRM system to meet the business and end user needs. Specifically utilising Customer Service and Field Service modules in Dynamics 365 and utilising Power Platform
- Collaborate with developers, business analysts, architects to implement Microsoft Dynamics CRM solutions ensuring it operates seamlessly and efficiently with other back-office solutions.
- Use of Azure DevOps to record development and configuration activities.
- Monitor and assess data capacity within a solution to ensure space utilisation continues to reflect business needs efficiently.
- Configure CRM workflows to support business processes, extract data, produce tailored reports and respond to information requests.
- Utilise CRM export and import processes to support team requirements.
- Manage change and deployment cycles for new and existing implementations across the CRM platform.
- Manage the efficient planning and delivery of new updates, modifications, and the adoption of best practice policies, including conducting research to identify opportunities to leverage new functionality within the system that is released by Microsoft.
- Manage and coach a team of CRM/ Dynamics Support Analysts.
As a Dynamics Functional Consultant, you will be working with a wide range of stakeholders such as user researchers, product managers, designers, business analysts, content specialists, delivery managers and digital architects, all of whom share a user centric vision for making government better through smarter use of technology. In addition, you will collaborate and engage with solution architects, developers, test managers and operations colleagues to ensure the smooth transition from design, through development and into live.
Travel – Hybrid approach with base at any HSE office. Travel to other offices will be required on occasion, including our HQ in Bootle.
Hybrid Working - At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. If hybrid working is suitable for you and your role, the arrangements will be determined primarily by business need.
Person specification
- Experience of coaching / staff management, to bring out the best in people.
- The ability to bring together technical and non-technical skills to quickly research and systematically solve problems.
- Good planning, scheduling skills and ability to work logically.
- Good Communication skills.
- Proactive and flexible.
- Can do approach.
- Attention to detail and accuracy.
Essential Skills and Criteria
- Good experience with Microsoft Dynamic CRM 365 (Customer Service and Field Service modules), specifically around solution and entity creation and deployment.
- Proficient with configuring, deploying, and customising Microsoft Dynamics CRM and the power apps portal.
- Knowledge of Azure DevOps would be preferable but not essential.
- Knowledge of HTML, CSS and JavaScript would be preferable.
- Demonstrated proficiency in understanding and implementing business workflows and processes.
- Knowledge of and experience using the power apps platform admin centre for key environment management tasks and database management.
- A good understanding of the Microsoft 365 ecosystem including Azure tenancy, Outlook, and Power Platform.
- Experience creating, deploying, and managing power automate workflows.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Seeing the Big Picture
We only ask for evidence of these behaviours on your application form:
- Changing and Improving
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Family friendly policies and working hours to help balance your home life and career
- Carer friendly policies to help create a supportive working culture
- 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave
- Parental leave benefits
- As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards and Vouchers via our partner EdenRed.
Things you need to know
Selection process details
Application Information
As part of the application process you will be asked to complete the following:
- A CV that displays your career history, qualifications, skills and experience
- A 750 word Personal Statement based on the 'essential skills and criteria' listed in the advert.
- 250 words on the Behaviour 'Changing and Improving'
Application Guidance
Please access the following link for guidance on how to apply and how to complete a personal statement https://www.civil-service-careers.gov.uk/how-to-apply/
Sift Information
The sift is due to take place the week commencing 7th October 2024. You will be assessed on your CV, Personal Statement and the Lead Behaviour 'Changing and Improving'.
In the event of high application numbers we will sift on Lead Behaviour 'Changing and Improving' only.
Interview Information
The interviews are due to be held during the weeks commencing 14th and 21st October 2024. You will be assessed on the three Behaviours listed in this advert together with your experience.
Please note the sift and interview dates could be subject to change due to panel availability.
AI Tools & Platforms
During the application process candidates are allowed to utilise AI (artificial intelligence) platforms and Tools to support them in writing their Behaviours, CV’s and Personal Statements. However, all information submitted must be factually accurate. This includes presenting the ideas and experience of others, or those generated by artificial intelligence, as your own. All presented information will be assessed at the Interview Stage. Sponsorship This role is not open to application from those who will require sponsorship under the points based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.
Sponsorship
This role is not open to application from those who will require sponsorship under the points based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.
Further Information
Please note that a Reserve List will be held for the period of up to 12 months. There is no guarantee you will be offered a role from our reserve lists, so if you see a vacancy on Civil Service Jobs that you are interested in, we recommend you apply.
It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached HSE Terms and Conditions document.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
HSE is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.
If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: hr.resourcing-team@hse.gov.uk
If successful in securing your role, HSE can provide suitable workplace adjustments to support you throughout your career with HSE.
Any move to HSE from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Homepage , Childcare Choices
Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further;
Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Andy Lucas
- Email : Andy.Lucas@hse.gov.uk
Recruitment team
- Email : hr.resourcing-team@hse.gov.uk
Further information
HR Resourcing Team, 2.3 Redgrave Court, Merton Road, Bootle, Merseyside, L20 7HS. If you are not satisfied with the response you receive from the Department, you can contact Civil Service commissioners:
https://civilservicecommission.independent.gov.uk/code/civilservicecodecomplaints/
