Senior Delivery Manager
Cabinet Office
Apply before 11:55 pm on Monday 28th October 2024
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
The Cabinet Office is the centre of government. Its purpose is: to maintain the integrity of the Union, co-ordinate the security of the realm and sustain a flourishing democracy; to support the design and implementation of HM Government’s policies and the Prime Minister’s priorities; and to ensure the delivery of the finest public services by attracting and developing the best public servants and improving the efficiency of government.
Cabinet Office Digital (COD) is the Government Digital & Data (GD&D) hub for the Cabinet Office. Our vision is to enable the department through the provision of exemplary GD&D services, supporting the digital transformation strategy of the organisation and the back-office for the whole of the civil service.
We are creating a digital culture where user needs are at the heart of everything we build and through data democratisation, automation, governance, convergence and consolidation we will support creating a Better Cabinet Office of the future.
We are transforming ourselves to be even more effective and efficient in the way we service our users' needs. This exciting transformation programme will shape the organisation, our ways of working, our engagement model and our "delivery engine" enabling CO Digital to become a product centric organisation; delivering through a highly matrixed portfolio of projects and programmes. As both Digital Partner and/or Digital Delivery Partner we advise and assure business units and ALBs in developing their own GD&D capabilities, as well as taking on delivery responsibilities ourselves where relevant.
We have structured ourselves into eight critical functions to realise this vision - Product, Portfolio, Enterprise Services, Technology, Cyber, Data, Strategy & Digital Transformation and People & Business Services.
Our role is also to provide system leadership across central government in pulling together back office services. Collectively, we help support the Cabinet Office’s priority to drive efficiencies, and reforms that will make government work better, to ultimately provide a better service to the public.
Job description
As Senior Delivery Manager, you will be accountable for the effective delivery of complex, high risk products and services. The role is similar to a delivery manager role, but senior delivery managers have more experience across a range of products and services, throughout the entire product life cycle, and have greater responsibility and accountability as the main point of escalation.
The Senior Delivery Manager role will be based in the PD&I Directorate and initially in the Interoperability OneData Programme team.
Within COD, the Platforms, Data and Interoperability (PD&I) directorate provides first-class platforms and services for over 400,000 civil servants, including recruitment, data analysis, skills and learning solutions.
The Interoperability programme includes the digital delivery of:
1. Government Skills Campus - enabling the Civil Service to identify skills and learning gaps in order to meet its business needs and helping employees to understand and enhance their skills in order to reach their full potential, by providing easy access to targeted learning and career development opportunities;
2. Staff Transfers / Movers - improving how civil servants move between roles in the Civil Service by delivering a staff transfer service that is fast, simple, consistent and provides an outstanding user experience and;
3. Central Employee Identifier & Integration Hub - providing a single unique identifier for every civil servant, connecting data held in different systems and using integration technology to enable data to be shared in a seamless and error-free way.
We need a talented delivery manager to join our COD Interoperability One Data programme, to help us transform the way back-office services work across the Civil Service. Our digital services are used by over 450,000 civil servants, covering key areas such as recruitment, payroll, learning and pensions. The delivery manager will join an ambitious build team, playing a pivotal role in improving how people and data move around the Civil Service so that we become able to rapidly deploy the right skilled staff where we need them most.
As a Delivery Manager, you’ll work in digital teams to define the technology and data needed to transform government services and processes.
You’ll have a vision for what good government services should look like, communicating this to both business and technology stakeholders, engaging closely with your build team colleagues to realise the vision.
You will ensure your project’s overall technical design conforms to design principles, meeting user needs and acceptance criteria, delivering a quality solution within time and budget.
Using agile methods you will enjoy working collaboratively with departments and multidisciplinary teams. Above all, you are passionate about wanting to make the Civil Service better, driving forward transformational change for the benefit of all.
Responsibilities
The Senior Delivery Manager will join the Interoperability OneData programme which envisions a more flexible, efficient and effective Civil Service using technology to enable civil servants and data to move more easily across departmental boundaries. The programme has 4 projects, each designed to achieve a major improvement to how the Civil Service operates enabling us to better serve the public;
1. Government Skills Campus - creating the capability to analyse and use workforce data (such as skills, experience and knowledge) across Civil Service departments, professions and functions. This will enable improved workforce planning, resource deployment, capability building interventions, and business services.
2. Staff Transfers - improving how civil servants move between roles. This will involve simplifying, streamlining and automating processes for moving civil servants around government so that we have the right people where we need them quickly.
3. Central Employee Identifier - creating a unique identifier linked to each civil servant throughout their career which is used when interacting with business services (e.g. HR and finance). This will enable more personalised and integrated services that cross departmental boundaries.
4. Integration capability - introducing an API integration platform to enable assured and digitised data exchange between business services to drive automation and efficiency.
The Senior Delivery Manager will be embedded into one of the project teams as digital lead, working alongside product managers, business analysts, user researchers and designers, as well as collaborating with the architects on the other 3 projects. You will ensure that data and technology decisions are informed, feasible and aligned with standards and strategy. You will work together to ensure the 4 projects are aligned and that the programme is a success.
This is an exciting and unique opportunity for a delivery-focused, experienced, delivery manager with diverse, complementing skill sets to join the government centre of expertise on development and innovation of shared service platforms. We’re looking for a mixture of solutions, technical and data architect experience to join the programme.
Person specification
Essential Criteria
At this role level, you will:
- Have strong communication skills and engage senior stakeholders
- Coach and mentor delivery managers
Agile and Lean practices
You can:
- coach and lead teams in Agile and Lean practices;
- act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team;
- create or tailor new ways of working, and constantly innovate.
Commercial management
You can:
- take responsibility for complex relationships with contracted suppliers;
- identify appropriate contractual frameworks and identify appropriate suppliers;
- negotiate with contracted suppliers;
- get good value out of contracts and suppliers.
Communicating between the technical and non-technical
You can:
- mediate between people and mend relationships, communicating with stakeholders at all levels;
- manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales;
- speak on behalf of and represent the community to large audiences inside and outside of government.
Financial management
You can:
- negotiate, influence or set budgets in complex environments;
- write or input into business cases and can communicate business-value propositions.
Life cycle perspective
You can:
- apply experience in multiple parts of the product life cycle;
- recognise when it is right to move forward and when it is right to stop;
- recognise the appropriate deliverables and the right people to meet them;
- work with other Agile delivery operations throughout the product life cycle;
- plan and engage with the appropriate stakeholders at a particular stage in the project.
Maintaining delivery momentum
You can:
- optimise the delivery flow of teams;
- actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists;
- identify innovative ways to unblock issues.
Making a process work
You can:
- identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated;
- add value and can coach the organisation to inspect and adapt processes;
- guide teams through the implementation of a new process.
Planning
You can:
- lead a continual planning process in a very complex environment;
- plan beyond product delivery;
- identify dependencies in plans across services and co-ordinate delivery;
- coach other teams as the central point of expertise.
Team dynamics and collaboration
You can:
- identify problems or issues in the team dynamic and rectify them;
- identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses;
- engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick;
- accelerate the team development cycle.
Additional information:
A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Leadership
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Planning - maintaining delivery momentum
- Agile Delivery
- Team dynamics and collaboration
Benefits
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
- A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
Things you need to know
Selection process details
As part of your application you will be required to provide a CV setting out your career history, qualifications and previous skills and experience, highlighting specific responsibilities and achievements that are relevant for this role.
You will also be required to provide a Statement of Suitability (500 words max.)
Please use your statement of suitability to explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification section of the job advert.
Your CV and Statement of Suitability will be assessed against the essential criteria listed in the 'Person Specification' section of the job advert.
You will also be assessed on technical skills at application stage.
Should you be successful at sift, you will be invited to attend an interview where you will be assessed on experience, behaviours, technical skills and strengths.
Expected timeline (subject to change)
Expected sift date – WC 04/11/2024
Expected interview date/s – WC 11/11/2024
Interview location – Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.
Reasonable adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via menurecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
- Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Further information
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
A reserve list will be held for a period of 3 months, from which further appointments can be made.
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Richard Wilkes
- Email : richard.wilkes@cabinetoffice.gov.uk
Recruitment team
- Email : menurecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles. and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.
