Junior Content Designer
Government Digital Service
Apply before 11:55 pm on Monday 7th October 2024
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About the job
Job summary
GDS exists to help government make brilliant public services that empower people in the UK. We work at the very centre of government to drive digital transformation, focused on users. We build and maintain common platforms, products and tools for others to use and create great public services that are accessible, inclusive and easy to use. We also work with departments to identify patterns, share learning and create change to make government more efficient.
Our teams are organised around delivering on our priorities. These are:
- making it easier for people to find what they are looking for on GOV.UK
- building common service platforms to make it simpler and cheaper to build quality digital services
- promoting agile, user-centred design practices both in the UK and across the world
This role is on the GOV.UK programme, which is part of the Government Digital Service (GDS). GOV.UK is the groundbreaking single website for the UK government with 1.4 billion visits in 2022. Our mission is to make it simple for everyone to interact with government.
Junior content designers work on our content design teams, which work with departments across government to develop and maintain some of the most-used content on GOV.UK that helps people find information and complete essential tasks. You’ll be joining a thriving community of content designers in GDS and across government, with lots of opportunities to gain new skills and get advice and support from other content professionals. When you start, you’ll go through a comprehensive induction programme covering ways of working, how to publish on GOV.UK and how to respond to common requests from government and public users.
Job description
As a junior content designer on GOV.UK, you’ll be joining a team of experienced content designers and senior content designers. You will:
- work with other junior content designers to respond to queries and requests to update content that come in from the public and government
- create, iterate and manage user-centred content using analytics, user feedback, user research and other sources of information, as well as contributing to content principles, improvements and patterns
- collaborate effectively with relevant stakeholders, making sure appropriate policy and legal checks within other parts of government happen, and that content is published quickly and efficiently
- contribute to the GDS content community and the cross-government content community
Person specification
We’re interested in people with skills and experience in:
- content design - you must have experience of creating, iterating and managing user-centred content
- using insights and analytics - you should know how to use analytics, user feedback, user research or other sources of information to make decisions about content and how to improve it
- prioritisation - you must have the ability to co-ordinate a number of projects simultaneously, adapt to changing priorities, and work to tight deadlines under pressure
- stakeholder management - you should know how to work with stakeholders and clients to understand their issues while maintaining content quality
- content publishing tools - you must have experience of using content publishing tools to publish content online
Benefits
The benefits of working at GDS
There are many benefits of working at GDS, including:
- flexible hybrid working with flexi-time and the option to work part-time or condensed hours
- a Civil Service Pension with an average employer contribution of 27%
- 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
- an extra day off for The King’s birthday
- an in-year bonus scheme to recognise high performance
- career progression and coaching, including a training budget for personal development
- paid volunteering leave
- a focus on wellbeing with access to an employee assistance programme
- job satisfaction from making government services easier to use and more inclusive for people across the UK
- advances on pay, including for travel season tickets
- death in service benefits
- cycle to work scheme and facilities
- access to an employee discounts scheme
- 10 learning days per year
- volunteering opportunities (5 special leave days per year)
- access to a suite of learning activities through Civil Service learning
GDS offers hybrid working for all employees. This means that everyone does some working from home and also spends some time in their local office. You’ll agree to your hybrid working arrangement with your line manager in line with your preferences and business needs.
Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Things you need to know
Selection process details
The standard selection process for roles at GDS consists of:
- Application stage - CV and 2 application questions. As part of your application, you’ll be asked to submit an anonymised CV demonstrating your previous work history. It is essential that your CV meets the skills and experience listed in the person specification above. You will also need to answer 2 application questions based on the person's specifications. Please note you will have a limit of up to 300 words per question which must be followed. Failure to submit your CV and complete the application questions may result in your application being unsuccessful.
- Test stage - You will be sent a task to be completed remotely within 1 week.
- Video interview stage - The video Interview will be no more than 60 minutes.
Whilst we value the use of AI technology to enhance our daily work, we also value the personal touch and urge applicants to write responses without the use of AI to emphasise their own unique experiences.
Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.
In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.
For this role we’ll be assessing you against the following Civil Service Behaviours:
- working together
- changing and improving
- communicating and influencing
- delivering at pace
We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Digital, Data and Technology Profession Capability Framework for the Junior content designer role:
- Stakeholder relationship management (content design)
- Strategic thinking (content design)
- User focus (content design)
- User-centred content design
Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.
A reserve list will be held for a period of 12 months, from which further appointments can be made.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
You may be aware that there are plans for the Government Digital Service (GDS) & the Central Digital & Data Office (CDDO) to move into the Department of Science, Innovation & Technology (DSIT). This move is to bring together the digital transformation of public services into one core department. The move itself will offer huge opportunities whilst allowing DSIT to lead the way and drive forward the new Government's digital agenda.
As the announcement is relatively new, we are awaiting more detailed information. Therefore, we encourage you to apply for this role, and will keep you informed with updated information throughout the application process.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : gds-recruitment@digital.cabinet-office.gov.uk
- Email : gds-recruitment@digital.cabinet-office.gov.uk
Recruitment team
- Email : gds-recruitment@digital.cabinet-office.gov.uk
Further information
If you are not satisfied with the response you receive you can contact the Civil Service Commission by email: info@csc.gov.uk Or in writing: Civil Service Commission, Room G/8 1 Horse Guards Road, London, SW1A 2HQ.
