Digital Services Support Lead – CTSC Contingency (Ref:91446)
HM Courts and Tribunals Service
Apply before 11:55 pm on Tuesday 29th October 2024
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About the job
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Job description
Important salary details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
Reserve List:
HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.
Introduction:
These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service
Job Description:
HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. As a leader within HMCTS the jobholder must provide clear direction and HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. As a leader within HMCTS the jobholder must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. HMCTS Senior Management Team expects all leaders to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.
Key Responsibilities:
• Located within National Services Support team within HMCTS Digital & Technology Services Directorate the role will provide dedicated IT support at National Services working closely with MOJ, DTS and other HMCTS Teams
• To undertake work to support IT services at National Services in HMCTS without any impact on the front line, working with helpdesks/suppliers/reform on IT elements of incidents, escalations, and new services.
• To help the business identify new ICT requirements, preparing the requirement and identifying the likely performance improvement as a result of delivering the requirement.
• Support the National DSO training team facilitate training for new National Services DSO’s and highlight any gaps in the current training material to ensure it is kept up to date.
• Provide input on new National Services DSO training materials.
• Supporting the DSOs with the day-to-day work in the National Services, liaising with them over any changes and major incidents to ensure as little down time as possible to internal and customer facing services.
• Apply Continuous Improvement principles, tools, and techniques to working practices to improve efficiency of operations.
• Identifying and analysing ICT system/performance issues/trends from the National Services to provide the central HMCTS ICT function with relevant information to manage ICT performance effectively overall and to drive efficiency in the supply chain.
• Revising guidance to support roles, responsibilities and processes going forward.
• Investigation of training needs and knowledge transfer.
• Act as a site escalation route IT related matters for suppliers/helpdesk and reform projects who provide an IT service to National Services.
• Act as a site contact point for National Services with external organisations who have IT interfaces with HMCTS case management systems or networks.
• Confidently liaise with the Digital Service Support Manager to make decisions around IT improvements and end user.
• Research areas for improvement and organise and implement on-site service training.
• Able to communicate effectively across a team and efficiently work with National Services Teams to highlight concerns and areas for improvement.
• To deputise for the Digital Services Support Manager
• Attend meetings and potentially lead engagement with major incident management / problem management teams on behalf of National Services DSO’s.
• Support DTS project/product teams to deliver significant IT business change within National Services.
• Report to National Services Digital Services Support Manager.
Skills & Experience:
• Experience of stakeholder engagement.
• Experience of problem solving and working with others.
Essential Criteria:
• Competent IT knowledge and user of Office products
• Confident in communicating across HMCTS.
• Approachable and the ability to work well under pressure.
• Prioritising workload efficiently.
• Candidate will be required to go through SC clearance once in post.
Application process:
The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.
• Experience – As demonstrated in your application form.
• Strengths – The interview will involve a discussion around 2 strengths.
• Behaviours – You will be required to provide evidence of the following key behaviours at Level 2
• Changing and Improving
• Making effective decisions
Person specification
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Making Effective Decisions
Benefits
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Things you need to know
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : SSCL Recruitment Enquiries Team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
- Telephone : 0845 241 5359
Recruitment team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
Further information
