Assurance Manager Role
Department for Work and Pensions
Apply before 11:55 pm on Tuesday 29th October 2024
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About the job
Job summary
Working towards sustainable futures. Championing diversity in the workplace. At the Department for Work and Pensions, it’s all in a day’s work. From HR to Finance, Policy to Communications, this is work that sustains and supports, where everyone’s voice is heard, and our customers are at the heart of everything we do. For a career packed with possibility, a comprehensive benefits package, where we live by our values and have the opportunity to improve the lives of people across the UK, look no further.
Supporting people who need it most. That’s our purpose. Start your own career today. Find out more and apply here.
Do you believe that good governance is crucial to driving good outcomes? Do you enjoy gathering, evaluating and communicating information with a diverse range of stakeholders? Are you able to be objective, open-minded, fair and independent? Do you want to be part of a team committed to your continuous professional development?
If so, you should consider becoming an Assurance Manager in the Department for Work and Pensions’ Controls and Assurance Division.
DWP is looking to fill 2 roles in Contract Management Partner Delivery (CMPD) directorate.
As one of the largest government departments, almost every individual in the UK is a direct customer of DWP at some point in their lives. DWP’s mission is to improve people’s quality of life, both now and in the future. We do that by focusing on delivering excellent services that make a difference to millions of people. We trust and empower our people to deliver these services to customers every day, including the most vulnerable in society. When we are at our best, we care, we deliver, we adapt, we work together and we value everyone.
The Controls and Assurance Division is responsible for delivering effective and efficient controls and assurance for DWP’s outsourced health assessment and employment support services. This work drives DWP’s suppliers to deliver high-quality service delivery to millions of people in need of financial or employment support, whilst protecting the taxpayer.
Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
Job description
You will join Controls and Assurance Division’s Provider Assurance Team (PAT). The team tests suppliers’ systems of internal control to establish how effective they are in managing risks to DWP and the taxpayer.
As an Assurance Manager, you will:
- Undertake expert, robust, evidenced, risk-based assurance activity of suppliers across DWP health assessment and employment support services.
- Gather and analyse information across a range of scope areas, including governance, service delivery, claims and payment controls, Provide opinions and detailed reports on the strengths and weaknesses of suppliers’ controls.
- Lead and contribute to allocated reviews, managing own and colleagues’ time, making the best use of resource, ensuring reviews allocated are completed within agreed timescales.
- Ensure that review activity complies with PAT policy, quality standards, procedures and methodology, including meetings with providers at key stages and maintaining accurate records.
- Draft written reports for the Director of Contract Management and Partnerships Directorate, suppliers and internal stakeholders which are accurate, timely and well written.
- Build and maintain relationships with suppliers and stakeholders to share information and provide advice and guidance to improve their controls and assurance activity.
- Commit to obtaining or maintaining relevant qualifications to enable you to best perform your role.
- Contribute to making Controls and Assurance Division and DWP a great place to work.
- Have experience and/or a desire to build your expertise in governance, risk management, audit or assurance.
Important Note: These roles will require national travel to CMPD supplier sites, including overnight stays where appropriate.
Person specification
Key Criteria
- Proven Experience of analysing and evaluating information, identifying and communicating key details from data and written documents. (Lead Criteria)
- Able to demonstrate strong communication skills, holding quality conversations and providing relevant feedback in both written and verbal formats.
- Demonstrable experience of deploying effective organisational skills to plan and deliver work, prioritising your workloads as situations and risks change.
- Showcase your ability to build and maintain strong relationships with both internal and external stakeholders.
- Demonstrable experience of driving and promoting positive approaches to change and continuous improvement.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Making Effective Decisions
- Communicating and Influencing
- Working Together
Benefits
The Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. DWP offer a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Things you need to know
Selection process details
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Applicants will be asked to provide a Personal Statement of no more than 1250 words against the key criteria as outlined above. You will also be asked to provide a short CV listing your skills and experience.
Your CV will only be considered for applications that progress to job offer and will assist the vacancy holders in matching skills to suitable opportunities/locations. It will not form part of the sifting process or be scored.
Sift:
All applications will be sifted according to the key criteria within the person specification section of this advert, using the information you provide on the Personal Statement template supplied in the application process.
Should a large number of applications be received, an initial sift may be conducted using the lead criteria:
- Proven Experience of analysing and evaluating information, identifying and communicating key details from data and written documents. (Lead Criteria)
If your application proceeds to full sift all criteria will be considered.
Interview:
Shortlisted candidates will be invited to attend an interview. This will be a video interview. The interview panel will be a minimum of two people.
Applicants meeting the agreed minimum standard will be interviewed using the blended approach testing both Behaviours & Strengths.
Sift and Interview dates to be confirmed.
Postings:
You will be asked for your preferences for up to 3 locations, these will tell us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location.
Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here.
Successful candidates will be posted in merit order based on your location preferences, where appropriate, and the geographical requirements of the business. Dependent on your position on the merit list, if none of your location preferences remain at the point we make a job offer, DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held.
The roles available will be based in:
- Blackpool - Peel Park, Brunel Way, Blackpool FY4 5ES.
- Birmingham - 3 Arena Central, Bridge Street, Birmingham B1 2AX.
- Leeds - Quarry House, Quarry Hill, Leeds, West Yorkshire, LS2 7UA.
- Newcastle - Benton Park View, Newcastle-upon-Tyne, NE98 1BA.
- Sheffield - Hartshead Square, Sheffield, South Yorkshire, S1 2FD.
- Manchester - 2 St Peter’s Square, Manchester, M2 3AA.
National travel may be required.
Reserve list candidates will be posted in merit order by location.
Further Information
Find out more about Working for DWP
A reserve list may be held for a period of 3 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : CMPD Recruitment Team
- Email : fg.cmpdresourcingandrecruitment@dwp.gov.uk
Recruitment team
- Email : fg.cmpdresourcingandrecruitment@dwp.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
