Deployment Officer
Driver and Vehicle Standards Agency
Apply before 11:55 pm on Sunday 27th October 2024
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About the job
Job summary
Do you believe in great customer service?
Would you be described as a good team player?
If so, we would like to hear from you. We are looking to recruit Deployment Officers at the Driver and Vehicle Standards Agency (DVSA) based in Newcastle.
Job description
Reporting to the Deployment Manager you will manage Driving Examiner resources, ensuring that Examiners are available to meet the driving test demand across the country.
You will take action when absences are reported and be responsible for the deployment of examiners at short notice.
You will also be accountable for actioning any requests for travel and hire cars that come into the office. You will be using your excellent communication skills daily - be it over the telephone or email to ensure that DVSA can give the best customer service possible.
This is a varied and very interesting role which is always busy so if you have a proven ability to be flexible and deliver to tight deadlines, we would welcome your application.
Responsibilities include, but are not limited to:
- Deploying examiners to meet demand, whilst ensuring test availability across all categories in all areas.
- Taking action to cover examiners absences where required.
- Maintaining accurate examiner, and test centre data on our internal systems, ensuring the accurate generation of programmes for all digital channels.
- Applying sound judgement when considering whether to cover or cancel if not short notice.
- Implementing all changes/updates in a timely manner.
- Ensuring availability of all non-standard test types in accordance with their targets.
- Programming notes and written responses are concise and relevant.
For a more detailed insight into this role please refer to the candidate pack attached to this advert.
Person specification
You have a sound knowledge base of all Microsoft Office packages and are comfortable using them daily. You have experience of working to tight deadlines and working with conflicting demands with the autonomy to decide what priority to give to each.
You have excellent Interpersonal skills with a strong customer service ethos. You will have brilliant stakeholder engagement skills with the ability to build long distance relationships in the working environment.
Above all you are someone who is passionate about delivering great customer service and always striving to improve.
Additional Information
This role is based in Newcastle, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 32 hours per week.
Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
- make roads safer.
- improve services for our customers.
- make road transport greener and healthier.
- harness the potential of technology and data.
- grow and level up the economy.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Delivering at Pace
- Working Together
Benefits
- An environment with flexible working options where we encourage a great work-life balance.
- Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Latest IT and Tech devices.
- A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
- Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
- Wide range of discounts schemes on high street names.
- Employee assistance program for health and wellbeing.
- Cycle to work scheme and Gym membership offers.
- For more information see visit our careers page.
Things you need to know
Selection process details
How to Apply
After submission of the first stage of your application (personal details) you will be invited to complete a Civil Service Verbal test. If you successfully pass the tests, you will be invited to complete the final stage of the application (Personal Statement). If you are successful at both the application and Civil Service Verbal test you will be invited to an interview.
Please complete the online test as soon as possible (within 24-48 hours is recommended), the closing date for the test and the full application is 23:55 on 27 October 2024. If you fail to complete the online test and the Personal Statement before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
For your Personal Statement, please provide detailed evidence of the following:
- Your experience engaging with colleagues and working as a team.
- Your experience of managing time effectively to meet a deadline.
- Your experience in the use of Microsoft Office (Outlook, Word, Excel and Teams).
- Your experience of using your verbal and written communication skills to share information.
Your Personal Statement will be limited to a maximum of 750 words.
The sift is due to take place 28 - 29 October 2024.
Interviews are likely to be held week commencing 11 November 2024.
This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- An interview.
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
You can read more about Success Profiles here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Cheryl McGeary
- Email : Cheryl.mcgeary@dvsa.gov.uk
Recruitment team
- Email : dftrecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
