Service Asset & Configuration Management (SACM) (Hardware) Manager (Ref: 90137)
Ministry of Justice
Apply before 11:55 pm on Wednesday 25th September 2024
Details
Reference number
Salary
Job grade
Contract type
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Job summary
Job description
Service Asset & Configuration Management (SACM) (Hardware) Manager
Location: National*
Closing Date: 25th September
Interviews: W/C 7th October (subject to change)
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £39868 - £43535 (which may include an allowance of up to £2057). London: £45824 - £50039 (which may include an allowance of up to £2251).
Working pattern: Full-time, part-time, flexible working, job share.
Contract Type: Permanent
Vacancy number: 90137
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Service Asset & Configuration Management (SACM) (Hardware) Manager here at Justice Digital, to be part of our warm and collaborative Service Operations team.
This role aligns against Senior IT Service Manager from the Government Digital and Data Framework.
The SACM Hardware Manager will contribute to the development and delivery of a high-quality Service Asset & Configuration Management Service. They will contribute to the design and implement the Service Asset & Configuration Management process, and drive adoption and continual improvement in its execution.
They will operate a governance framework for Service Asset & Configuration Management, including integrating and coordinating the work of all suppliers involved. Additionally, they will assure the quality of all supplier work undertaken as part of the Service Asset & Configuration Management process.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
- Draw from previous experience and industry best practices to support delivery of strategic goals.
- Engage with other service management processes to support SACM deliverables.
- Work with tools and technologies as required to support the tracking of IT Assets.
- Manage documentation of procedures, processes, knowledge articles and reports concerning Service Asset & Configuration Management.
- Work with Suppliers, Project Managers, Service Owners and other key stakeholders to ensure SACM policies, procedures and processes are aligned and adhered too, include Joiners, movers and leavers (JML).
- Govern and support the processes regarding the effectiveness of the CMDB, including verification of CMDB content through physical/virtual audits, identifying any risks or issues.
- Drive forward activities to deliver key Service Improvements including VFM opportunities.
- Line Management responsibilities as required, inspire and motivate team to deliver service excellence, coaching and developing individuals to the best of their ability.
- Ensure monthly asset charges align to actual usage and volumes
- Ensure Key Performance Indicators (KPIs) are monitored and met providing reports on a scheduled / unscheduled basis as required by management.
- Provide clear evidence-based recommendations on asset utilisation / volumetrics, etc, to enable SMT, projects and business areas to make informed decisions.
- Take part in other ITSM processes, or as required perform as a back up to maintain operational activities.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Benefits
- 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
- A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
- Staff have 10% time to dedicate to develop & grow
- Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
- 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
- Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
- Wellbeing support including access to the Calm app.
- Bike loans up to £2500 and secure bike parking (subject to availability and location)
- Season ticket loans, childcare vouchers and eye-care vouchers.
- 5 days volunteering paid leave.
- Free membership to BCS, the Chartered Institute for IT.
- Some offices may have a subsidised onsite Gym.
Person Specification
Essential
- Asset and configuration management - You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
- User Focus - You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.
- Understanding of service management framework - You have a Level 3 Service Management Framework qualification and knowledge of life-cycle and / or capability elements of ITIL (Information Technology Infrastructure Library).
- Service Focus - You know how to see the bigger picture and can investigate how to get the best of underlying services.
- Relationship Management - You can identify important stakeholders and relationships and work with teams to build these. You understand how to work with stakeholders and contribute to improving these relationships.
- Ownership and initiative - You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
- Strategic Thinking - You can work within a strategic context and communicate how activities meet strategic goals. You can contribute to the development of strategy and policies.
- Service Reporting - You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set.
- Business Analysis (IT Operations) - You know how to investigate problems and opportunities in existing processes and contribute to recommending solutions to these. You can work with stakeholders to identify objectives and potential benefits.
Willingness to be assessed against the requirements for SC clearance.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
Person specification
Please refer to Job Description
Benefits
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Things you need to know
Selection process details
How to Apply
Candidates must submit a CV and statement of suitability (of no more than 500 words) via our applicant website Jobtrain, which describes how you meet the requirements set out in the Person Specification above. Candidates who do not submit both a CV and a separate statement of suitability will not be invited to attend an interview.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
- Delivery at pace
- Managing a quality service
- Working together
- Making effective decisions
- Seeing the bigger picture
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -
- Asset and configuration management - You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
- Understanding of service management framework - You have a Level 3 Service Management Framework qualification and knowledge of life-cycle and / or capability elements of ITIL (Information Technology Infrastructure Library).
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Terms & Conditions
Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : SSCL Recruitment Enquiries Team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
- Telephone : 0845 241 5359
Recruitment team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
Further information
