Product and Service Manager (Networks)
Department for Work and Pensions
Apply before 11:55 pm on Sunday 13th October 2024
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About the job
Job summary
Do you excel in a fast paced, changing environment, and can you successfully deliver with the challenges of competing priorities and through engaging a range of stakeholders?
Are you a self-starter who is keen to develop their skills and knowledge further?
As you’ll see from the Essential Criteria within the Person Specification, we are looking for Product and Service Management colleagues who are enthusiastic with aptitude and interest in digital. Whilst the technical requirements can be learned on the job through structured learning and collaborating with experienced, colleagues, experience of working in a technical/service management environment would be beneficial.
DWP Infrastructure Services (Networks) is responsible for managing a range of Network Services and Products. Working in collaboration with a range of internal and external partners, stakeholders and customers we ensure the operational stability, availability and quality of DWP Networks.
Our key areas of responsibility are to provide a robust and resilient infrastructure network to colleagues and customers in 850+ sites across the DWP estate through our Wifi, SD-WAN and Internet connectivity solutions providing reliable and flexible access wherever and whenever needed, maintaining the highest levels of security at all times. Using a wide variety of tools, we are constantly assessing Network services within the On-Premise Hosting Data Centres and Secure Digital Exchange (SDX) integration with Cloud Service Providers to provide a secure, resilient service to our users.
Job description
Demonstrate an excellent understanding of your products and Services with the use of a range of Tools to contribute to Capacity & Performance reporting by analysing a range of data.
Demonstrate a good understanding of the Incident and Problem management of your products, utilising the ITIL framework with a focus on understanding the root cause to prevent incidents and taking a proactive approach to driving forward incident and service issue resolution.
Ability to instigate, oversee and manage changes to ensure successful delivery, working closely with Engineers.
Contribute regularly and have the ability to manage and influence continual service improvement across the range of products in your remit.
Building, collaborating, and maintaining influential, positive and productive relationships across Network Services stakeholders, who often have competing demands and including engineering, financial and commercial colleagues.
Ensuring that the products and services that you are responsible for comply with security measures and you can effectively manage any vulnerabilities with support from security experts.
Contribute to the development of the roadmap for each of the network products and services, ensuring the product lifecycles are successfully managed from installation to decommission.
Proactive management of the operational risk register for individual technical areas, through reporting and ensuring that mitigation plans and actions are implemented.
Support and manage the onboarding of new products and services, developing processes and communications.
Developing, maintaining, and reviewing guidance and work instructions to ensure our services are managed effectively and understood.
Contribute to Finance Management reporting, ensuring that billing is accurately validated.
Working with vendors and suppliers to ensure they are meeting their obligations, and managing non-compliance and refreshing contracts as requirements change.
Work with tools as required to support the process of tracking and management of Network assets, and manage documentation through the Configuration Management Database (CMDB).
Person specification
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
- Demonstrate ability to develop effective relationships with key stakeholders and work collaboratively with colleagues across multi-functional teams.
- Demonstrate good experience of effectively communicating at different levels across a range of stakeholders using a variety of methods including digital, written and verbal.
- Demonstrate good experience of analysing and interpreting complex data and/or technical information, using sound judgement, to recommend considered approaches to improve situations and tasks and give explanations to colleagues, stakeholders and customers using the most appropriate method of communication to simplify and ensure understanding.
- Demonstrate good experience of working under pressure in a fast-paced dynamic environment, being able to effectively manage multiple pieces of work and ensuring actions are completed in a timely manner.
- Deliver excellent customer service which balances quality and cost effectiveness.
- Demonstrate good experience or knowledge of IT Service Management.
If you would like to learn more about the role, please contact richard.hanley@dwp.gov.uk.
Benefits
Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Pay for this role is from £35,711 to £36,545.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater.
Things you need to know
Selection process details
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal statement up to 1250 words. Further details around what this will entail are listed on the application form.
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria listed in the Person Specification.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Important Information
- You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
- Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
- If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
Sift and interview dates to be confirmed.
Interviews will take place from late-October 2024.
Further information:
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
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Contact point for applicants
Job contact :
- Name : Richard Hanley
- Email : Richard.hanley@dwp.gov.uk
Recruitment team
- Email : digitialrecruitment.grs@cabinetoffice.gov.uk
Further information
