DIO – Senior Business Support Manager
Ministry of Defence
Apply before 11:55 pm on Thursday 14th November 2024
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About the job
Job summary
Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe!
If you are suitably experienced in Business Support Services and are looking for a new challenge in working within a motivated and professional team, then DIO Estates is for you! Through collaboration with Military colleagues on one of the largest estates in the country, with an extensive overseas portfolio, you will have the opportunity of working on a diverse range of exciting, interesting, and often-challenging projects of National Interest in support of the UK Defence Mission.
The Role
DIO Estates currently have a vacancy for an experienced Senior Business Manager to work within the Estates Business Support Team. You will be involved in a wide range of exciting and interesting work, delivering challenging and varied business support work streams.
The role leads and manages the Andover team (and wider locations) to ensure an effective and efficient provision of a comprehensive Business Support service. The successful candidate will oversee and manage the processes and Estates procedures for a number of varied areas of delivery including financial and commercial Business Case approvals, Sealing, Commercial Contract tasking, Delegations, and invoice payments.
By working collaboratively with wider DIO departments they will drive excellent service delivery, analyse data and systems, and streamline and improve process to ensure efficient and effective outputs. They will provide (or ensure their teams provide) advice and support to customers and ensure the effective delivery of programmes of work and relevant and accurate financial management reporting.
The successful candidate will be expected to provide leadership to their team and support and develop their staff for personal/ individual development and to support delivering departmental and team goals.
The role currently has line management responsibilities for up to 4 members of staff and leads a team of up to 10. This will involve remote team management responsibilities at other sites beyond Andover.
This position is advertised at 37 hours per week.
Job description
Main Responsibilities
The role will oversee the co-ordination of the Business Support Team based at Andover.
The Role supports the Head of Estates, Head of EST and the Senior Management Team in delivering an efficient business support service and ensuring strategic programme targets are met.
Post specific responsibilities are:
• Overseeing the Estates processes and procedures around:
• Business Case submissions and approvals
• Commercial Contract tasking
• Invoice payments and assurance on spend against approvals.
• Issuing of Letters of Delegations for Estates wide delivery areas,
• Oversee and manage the service delivery of the endorsement of the Seal for the Secretary of State for Defence on all relevant property and legal documentation.
The role will oversee the co-ordination of the Business Support Team based at Andover (and wider locations where staff are based) to ensure effective and efficient delivery of support services to Estates offices. This will include:
- In collaboration with colleagues, work on improvements to business management support across Estates for Land Management Services, Acquisitions and Disposals and Accommodation Optimisation Teams based at Andover and other Estates locations.
- Oversee the management of Estates File Registries (both hard copy and electronic).
- Lead and manage the team to ensure accurate, timely throughput of work and ensure effectiveness, efficiency and business continuity. Work with them to identify and resolve issues and adaptations when changes are needed.
- Lead collaboration and liaison with Finance, Legal and Commercial colleagues as well as Estates stakeholders and customers on delivery, performance and issues including identifying and leading on change projects and programmes where necessary.
- Ensure assurance checks are established and effective for all work areas.
Location
The Business Support Team that the role will be leading is mainly based within the Andover office and as such to meet the business requirements of the role the successful candidate will need to be based at the Andover office or attend the Andover location on at least 2 days a week to effectively carry out the responsibilities of the role and for face-to-face meetings and collaboration.
Other DIO locations close to Andover may be considered whilst ensuring the location of the successful candidate can still meet the business and travel requirements of the role.
If travelling outside your base location for duty reasons, you will have access to flights, hire cars, rail tickets and overnight accommodation. You can also claim 45 pence per mile should you choose to use your own vehicle for business travel.
DIO Business Area – Estates
The Defence estate is one of the largest landholdings in the UK and covers an estimated 1.8% of the UK land mass (200,000+ ha). This is complemented by a significant UK Defence presence overseas.
Estates are the in-house real estate team within the DIO (part of the UK Ministry of Defence) supporting infrastructure needs across a high-profile Public Estate. We acquire, manage, safeguard, and dispose of Defence real estate. Our unique customer knowledge and insight of the Defence Estate enables our in-house team of property professionals to provide in-depth advice to our Military customers.
The Team
The DIO Estates Programme Management Office (PMO) is a pan-Estates team, which supports the Estates delivery programme and its delivery teams via centralised Data, Programme and Business Management.
The Business Management Team (BMT) sits within the Estates Programme Management Office and is accountable for the business and admin support to all Delivery Teams in Estates. The BMT has Subject Matter Expertise (SME) in: Business Support, Recruitment, HR, Apprenticeships and Learning & Development.
Person specification
Essential Experience:
Suitable experience and knowledge at an appropriate level in business management, including:
• Excellent communication skills both verbally and written.
• Strong Leadership skills and experience,
• Experience of collaborating with a wide variety of stakeholders and customers to support business delivery and improvements.
• Experience of Business Support management of major work streams and processes, including managing change and improvement projects / programmes and streamlining systems.
• A good working knowledge of Microsoft 360 and Excellent IT skills.
• Previous experience of leading an office-based team.
• A good working knowledge and experience of data management.
Desirable Experience:
• Experience in leading multi-disciplinary teams across multiple locations.
• Experience of Government Department Financial and Commercial approval processes.
• Knowledge and experience of Finance, including the Annual Budgetary Cycle (ABC) process & in-year management forecasting.
• Training and / or experience in Lean or Six Sigma working practices
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Leadership
Benefits
• Learning and development tailored to your role.
• An environment with flexible working options
• A culture encouraging inclusion and diversity.
• A Civil Service pension with an average employer contribution of 28.97%
• 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.
To learn more about our full range of benefits, view our Candidate Information Guide attached.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Things you need to know
Selection process details
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
Should we receive a high volume of applicants for this post we will long-list applicants based on an agreed long-list scoring benchmark. Should those at the interview threshold benchmark not be successful at Interview we will proceed to consider applicants who met the long-list benchmark.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
At application you will be assessed against the following:
Experience:
• CV including Job History, Full Qualification Details and Previous Skills & Experience: Please ensure that you explain all skills and experience that are relevant to the advertised role as detailed within the Essential experience within the personal specification section of the advert.
Personal Statement:
Please provide a statement of suitability (750 Words) to demonstrate your skills, experience, and evidence of leadership & Communicating and Influencing for this role.
Please use examples that demonstrate relevant, suitable experience and knowledge at an appropriate level in business management, including those as detailed within the Essential experience within the personal specification section of the advert.
At interview you will be assessed against the above PLUS the following:
Behaviours:
- Changing and Improving
- Leadership
- Communicating and Influencing
We want to offer opportunities to all who are successful at interview for our roles, but this isn't always possible, so we do hold candidates on an active reserve list for 12 months. It is also possible that we may offer similar lower graded role/s to reserve candidates or, if no reserves are appointed, candidates that meet the lower grade criteria in merit order.
Interviews are currently taking place via Face to Face or remotely through a digital platform.
A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.
To assist with your application please find attached below:
- DIO Candidate Information Guide
For help and support with your application check out our Civil Service Careers Homepage and the How to apply section
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
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Contact point for applicants
Job contact :
- Name : Bev Hemingway
- Email : beverley.hemingway101@mod.gov.uk
- Telephone : 07966252681
Recruitment team
- Email : DBSCivPers-Resourcingteam3@mod.gov.uk
Further information
