Member Engagement Manager (Ref: 91977)
Parole Board
Apply before 11:55 pm on Wednesday 20th November 2024
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JOB DESCRIPTION AND PERSON SPECIFICATION
HEO Member Engagement Manager – Permanent
Thank you for showing an interest in this role.
The Parole Board is an independent court-like body that is responsible for carrying out risk assessments on prisoners to determine whether they can be safely released into the community. We do that with great care and public protection is our top priority.
The Board is made up of about 180 members of secretariat staff based in our London Head Office and approximately 320 Members who make decisions on risk and hold hearings at prisons around the country.
The Member Engagement Manager role reports to the Senior People and L&D Manager in the People hub. It is perfect for someone with experience of working closely with members and experience of management events. You will enjoy building/managing relationships, supporting members and have good attention to detail.
Job Title
Member Engagement Manager
Department
People Hub
Team
People
Job Grade
HEO
Number of Posts
1
Reports to
Senior People Manager
Job Purpose
You will ensure the Board has the right profile of membership to meet current and future operational need through effective succession planning and that members are supported in their time with the Board.
The Member Engagement Manager will work closely with the Senior People Manager, HoPLD to ensure members are managed throughout their tenure and know what steps to take in relation to their membership.
You will work closely with the Director for Special Projects and the Ministry of Justice Public Appointment Team in the planning and delivery of targeted recruitment campaigns and reappointment processes.
For more information on our membership, please visit our Work with us.
Scope of Responsibilities:
Primary responsibilities:
• Member recruitment
• Member induction and training events
• Member development and tenure management including reappointments
• Relationship management
• Member engagement for development, progression and succession
Person Specification
Essential
• Demonstrable experience of managing a membership, large group of stakeholders or in a people management position.
• Excellent interpersonal skills to build relationships with key stakeholders
• Experience of delivering or supporting the delivery of events
• Excellent communication, verbal and written skills
• Excellent organisational skills, with the ability to plan ahead and effectively manage a workload with competing priorities
• The ability to analyse, summarise and present information in a relevant way for different audiences.
• The ability to prioritise workload.
Desirable
• Experience of planning and delivering recruitment campaigns
• Experience of succession planning
• Experience of delivering learning and development events
• Understanding of the parole process
• Understanding the role of a Public Appointee
Main Duties:
Planning
• Work with the Senior People Manager, HoPLD and SLT (where needed) to strategically plan and manage business needs in relation to member recruitment and reappointment.
• Implement and maintain clear and accurate procedures relating to member tenure management.
• Organise the delivery of New Member Induction and supporting L&D events
• Monitor and analyse membership data to inform member succession planning
• Work closely with the Learning & Development Team on the commissioning, planning and delivery of training and induction opportunities for new and existing members.
• Work closely with the Operations Hub on ensuring that the planning and delivery of training and induction opportunities for new members is in line with the business needs.I m trying to
• Work closely with the Transformation Hub to effectively plan IT equipment distribution to new members and to ensure the equipment returned from members is accurately accounted for.
• Work with the Listings team to manage and report on any areas of concern, specifically members who may be AWOL.
Recruitment and reappointments
• Responsibility for the relationship with MoJ Public Appointments team on all relevant aspects of recruitment and reappointment.
• Day to day budget management for campaigns.
• Build good relationships with members to ensure engagement for their development and succession.
• Promote member recruitment campaigns through the identification and organisation of outreach events and other PR opportunities.
• In consultation with the Communications Team, maintain the recruitment web page ensuring material is up-to-date and engaging.
• Managing member exits, breaks, adjustments and other support as it arises.
• Attend national and regional meeting and events which may required occasional travel and overnight stays.
• Appointment and tenure management of Former Active Members.
• Responsible for supporting MoJ vetting partner with the management of members security clearance, should they require Developed Vetting for their specialist role.
• Recruitment and tenure management for the Parole Board Management Committee
New Member Induction and CPD events
• Deliver new member induction and supporting CPD events following successful recruitment campaigns
• Organise venues, catering and joining for events
• Manage events budget
Reporting and procedures
• Ensure member data collection is accurate for audit purposes, reporting and recommendations.
• Ensure procedures are up-to-date and maintained.
Management and leadership
• Manage two EOs.
• Implement actions from the Equality and Diversity Advisory Group.
• Attend national and regional meetings and events which may require occasional travel and overnight stays.
• Actively contribute to the function’s business plan and organisational policies
• Role model management and professional behaviours in line with the Parole Board’s vision, values and competence framework.
• Other tasks appropriate to the role as assigned from time to time by Line Manager or Head of People, Learning and Development
• Undertake these responsibilities in line with current legislation, local and national policies, and the key documents listed below.
• Supporting with the annual member conference.
• Management of team mailbox responding to emails relating to members in a timely manner.
Accessibility
The Parole Board is a disability confident recruiter. Accessibility requests will be carefully considered and, where reasonable, actioned.
Whilst the Parole Board office is principally located in London, and, for the purposes of organisational management and administration, it is not required to conduct business in Welsh. However, the Parole Board welcomes applications from candidates who speak Welsh and English as part of its commitment to treat both languages on a basis of equality in the conduct of public business and administration of justice in Wales, so far as is both appropriate and reasonable, and to reflect the community it serves.
Recruitment campaigns will be conducted in English online.
Office requirements
This role is hybrid. You will be required to spend 20% of your time in person contact. This is either at the PB office, an MoJ hub office, with PB colleagues, members or MoJ colleagues or in training.
If you are a national candidate please be aware that if successful you will be expected to attend the Canary Wharf office at least quarterly for team or staff meetings. Travel for these purposes will be reimbursed for national employees.
This role will require some travel outside of these requirements.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths. At the sift stage you will be assessed against Behaviours and Experience.
Should a large number of applications be received, the initial sift may be conducted using a lead behaviour. This will be the behaviour which is listed first.
Behaviours
We'll assess you against these behaviours during the selection process:
• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace
• Seeing the Bigger Picture
Person specification
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Delivering at Pace
- Seeing the Big Picture
Benefits
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Things you need to know
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : SSCL Recruitment Enquiries Team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
- Telephone : 0845 241 5359
Recruitment team
- Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
Further information
